{"id":3070267,"url":"https://alion.io/job/luminance-legal-implementation-specialist-lead","title":"Legal Implementation Specialist Lead","company":{"id":48121,"name":"Luminance","domain":"luminance.com","url":"https://alion.io/company/luminance-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"C","score":56,"open_postings":48,"ghost_share":0.729,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":134000,"max_usd":276000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":556},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T09:13:09Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-05T12:39:57Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":13},"description":"About Luminance\nLuminance is the pioneer of Contract Intelligence for enterprise. Backed by internationally renowned venture capital firms and named in both the Forbes AI 50 list of 'Most Promising Private AI Companies in the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is transforming how legal teams work around the world.\nWe are expanding rapidly across global markets and supporting enterprise customers in more than 60 countries, including AMD, National Grid, LG and DHL.\nThe opportunity\nAs a Legal Implementation Specialist Lead, you will be accountable for the quality, consistency and development of a team of implementation specialists, while remaining close enough to customer delivery to set a credible standard. You will lead and mentor Legal Implementation Specialists, support complex accounts, review solution design, manage delivery risk and make sure the team delivers against clear outcomes.\nThis is a hands-on management role in a growing global Delivery function. You will turn good individual practice into repeatable team standards, create the conditions for people to do their best work and partner closely with Customer Success, Product and other cross-functional teams to improve the customer experience.\nWhat you'll do\nLead, coach and develop a team of Legal Implementation Specialists through regular 1:1s, clear feedback, development planning and support on live accounts \nSet and maintain a high bar for implementation quality, customer communication, project management and use of the Luminance platform \nReview and approve complex configurations and solution designs, ensuring they are correct, scalable, maintainable and aligned to implementation best practice \nOwn delivery risk and escalation management across the team, bringing clear recommendations and a practical path to resolution \nOwn team-level onboarding delivery: capacity, sequencing, resourcing, milestones, customer-side dependencies and the realism of timeline commitments \nSupport the team on complex or strategically important customer engagements, including difficult discovery, scope decisions and expectation-setting \nDefine, document and improve implementation standards, playbooks, training assets and operating routines so that strong practice is adopted consistently across the team \nPartner with Customer Success to maintain a joined-up customer experience and ensure implementation activity supports adoption, value realisation and go-live outcomes \nPartner with Product to turn recurring customer needs, configuration challenges and delivery friction into structured, evidenced feedback \nUse delivery data and team insight to identify patterns in quality, timeliness, rework, escalations and customer value, and lead targeted improvements \nMaintain accurate operational records and reporting so team capacity, progress, risks and delivery status are visible to the business \nContinue to build and maintain deep product knowledge. \nWhat success looks like\nThe team delivers consistent, high-quality implementations against agreed milestones and outcomes \nCustomers reach meaningful value quickly, use the platform confidently and experience clear ownership when risks or issues arise \nComplex configurations are reviewed rigorously and avoidable rework, expectation gaps and late escalations reduce over time \nCapacity and sequencing are actively managed, with realistic commitments and visible customer-side dependencies \nLegal Implementation Specialists receive useful feedback, develop against clear expectations and show measurable progression in capability and independence \nImplementation standards and repeatable delivery patterns are adopted across the team rather than remaining dependent on individual experience \nProduct and Customer Success receive clear, actionable insight from implementation delivery \nRequirements\nWhat we're looking for\n5+ years experience in a client-facing legal tech or B2B SaaS role covering implementation, onboarding, professional services, delivery or customer success, and/or significant relevant legal or legal operations experience \nA strong track record of owning complex implementations, delivery programmes or customer outcomes end to end \nExperience leading, mentoring or developing implementation, professional services, customer success or similarly delivery-focused colleagues \nAn understanding of contracts, negotiation positions, approval processes and commercial workflows, with the ability to interrogate a customer process and recommend a better approach \nCredibility with senior customer stakeholders and the confidence to handle difficult conversations, reset expectations and hold a clear position when necessary \nThe ability to assess configuration and solution design at a high level, spot risks and ask the questions that protect quality and long-term value \nStrong project and stakeholder management skills, including capacity planning, prioritisation, sequencing, risk management and cross-functional alignment \nA practical, direct and supportive management style, with the judgement to adapt coaching to different levels of experience and confidence \nThe ability to turn ambiguity into a clear plan, make sound trade-offs and keep work moving without losing quality or accountability \nExperience crafting effective prompts for AI systems, and an interest in using AI tooling to improve scoping, configuration, QA and delivery efficiency \nGenuine interest in the intersection of legal services, enterprise software and emerging AI technologies \nAn undergraduate degree at 2:1 level, a GPA of 3.5 or above, or an equivalent qualification \nDesirable\nQualified lawyer, or experience in-house, in legal operations or in a legal technology environment \nExperience implementing enterprise software within legal, procurement, compliance or commercial teams \nFamiliarity with contract lifecycle management, legal operations or legal technology \nExperience leading multi-region or phased enterprise rollouts \nExperience establishing implementation standards, quality assurance processes, enablement programmes or operational metrics \nExperience working closely with Product, Engineering, Solutions or Customer Success teams to improve a software delivery model \nAdditional details\nPermanent, full-time \nCustomer-facing and implementation-focused, within our global Delivery Team\nThe role may include a portfolio of direct reports and responsibility for a defined segment, region or delivery team as the function grows \nSome travel may be required, depending on customer and business needs \n\nCompensation - $130,000-$140,000 per annum plus bonus.\nBenefits\nComprehensive health insurance.\n401K with 4% matching contribution.\nEnhanced maternity and paternity policies.\nLearning and development budget.\nBirthday leave.\n20 days PTO per year.","description_format":"text","description_chars":6828,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Legal AI"],"lifecycle":[{"event":"open","at":"2026-10-22T09:13:09Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":112500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":1}],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.597,"p_room":0.9,"age_days":13,"expected_fill_days":26,"reasons":["conf:1","stale_co","win:mid"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/luminance-legal-implementation-specialist-lead","json_url":"https://alion.io/job/luminance-legal-implementation-specialist-lead.json","meta":{"generated_at":"2026-11-05T18:53:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25127,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":48121},"rest":"https://alion.io/mcp/rest/get_company?id=48121"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fluminance-legal-implementation-specialist-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fluminance-legal-implementation-specialist-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fluminance-legal-implementation-specialist-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/luminance-legal-implementation-specialist-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fluminance-legal-implementation-specialist-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3070267}},{"tool":"search_jobs","arguments":{"company":"luminance.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3070267},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}