{"id":694896,"url":"https://alion.io/job/luminance-product-specialist-director","title":"Product Specialist Director","company":{"id":48121,"name":"Luminance","domain":"luminance.com","url":"https://alion.io/company/luminance-com","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workable","truth_index":{"grade":"D","score":54,"open_postings":47,"ghost_share":0.766,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":150000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Together AI","optional":false}],"status":"live","first_seen_at":"2026-09-02T00:00:00Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-09-23T22:09:47Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":22},"description":"This is an exciting opportunity to join Luminance, a leading AI platform for contract intelligence. Luminance helps organisations understand and get more value from their contracts across the entire lifecycle, from drafting and negotiation through to post-signature management. By bringing together AI, automation and contract data, Luminance enables legal, procurement, finance, HR and business teams to work more efficiently, identify risk and make better decisions.\nAs Luminance continues to expand rapidly across the US, we are looking for an experienced Product Specialist Director to lead and develop our growing Product Specialist team in New York.\nProduct Specialists sit at the intersection of Luminance’s technology, customers and commercial teams. They work closely with prospective customers to understand complex business challenges, demonstrate how Luminance can address them and lead Proof of Value (POV) trials using customers’ own documents and use cases.\nAs Product Specialist Director, you will lead a team responsible for delivering high-quality product engagements across the US. Alongside managing and developing the team, you will remain hands-on in important and complex opportunities, working closely with Sales to ensure prospective customers see clear value from Luminance.\nResponsibilities\nLead, coach and develop a high-performing team of Product Specialists in New York. \nOversee the quality and delivery of POVs and product engagements across the team. \nSupport the team in understanding customer requirements and translating them into clear product use cases and demonstrations. \nTake an active role in high-value or complex opportunities where senior involvement is needed. \nPartner closely with Sales leadership and Account Executives throughout the sales cycle. \nMaintain high standards across product knowledge, demonstrations, POV execution and customer engagement. \nDeliver regular training and coaching as Luminance’s technology and customer use cases evolve. \nMonitor team performance and capacity, allocating resources effectively across opportunities. \nWork closely with Product and R&D to communicate customer feedback, emerging requirements and market trends. \nCollaborate with Customer Success, Support, Operations and other teams to ensure a consistent customer experience. \nIdentify opportunities to improve and scale Product Specialist processes and ways of working. \nRequirements\n7+ years experience in a customer-facing role within enterprise software, SaaS, AI, legal technology, professional services or a related environment. \nProven experience managing and developing customer-facing teams. \nStrong commercial awareness and experience working alongside Sales teams on complex enterprise opportunities. \nExcellent presentation and communication skills, with the ability to explain sophisticated technology clearly to technical and non-technical audiences. \nStrong analytical and problem-solving skills, with the ability to understand complex customer requirements and identify compelling solutions. \nConfidence working with senior and executive stakeholders. \nHighly organised, with the ability to manage multiple priorities and customer engagements in a fast-paced environment. \nA collaborative approach and the ability to work effectively across Sales, Product, Customer Success and technical teams. \nA strong interest in AI and its application to contract and business processes. \nExperience within legal technology, legal services or working with legal, procurement or contracting teams is advantageous but not essential. \nWillingness to travel where required for customer engagements and events. \nCompensation/OTE - $150k.\nBenefits\nNew York office location and opportunity for international business travel.\n20 days of paid time off per annum.\n401k with 4% matching contribution: Invest in your future from the start.\nHealth Insurance Benefit Scheme: \nChoice of PPO or HDHP plan available. 100% of individual premiums covered by Luminance for both plans, and 75% coverage of premiums for dependents.\nEnhanced maternity and paternity policies: To support working parents.\nLearning and development budget per employee to empower our team members to elevate their potential. \nPaid sabbatical opportunities.\nEnhanced maternity and paternity policies - to support working parents. \nAnnual learning and development budget of $2750 per employee to empower our team members to elevate their potential.","description_format":"text","description_chars":4451,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Legal AI"],"lifecycle":[{"event":"open","at":"2026-09-11T01:44:15Z"}],"liveness":{"score":39,"band":"fade","label":"Fading","p_open":1,"p_active":0.519,"p_room":0.75,"age_days":22,"expected_fill_days":24,"reasons":["conf:7","stale_co","velocity","win:late"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":150000,"is_top_pay":false},"html_url":"https://alion.io/job/luminance-product-specialist-director","json_url":"https://alion.io/job/luminance-product-specialist-director.json","meta":{"generated_at":"2026-09-24T10:34:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}