{"id":695053,"url":"https://alion.io/job/luminance-senior-customer-solutions-engineer-3","title":"Senior Customer Solutions Engineer","company":{"id":48121,"name":"Luminance","domain":"luminance.com","url":"https://alion.io/company/luminance-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"C","score":55,"open_postings":48,"ghost_share":0.75,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States","San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":129000,"max_usd":254000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":914},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"JavaScript","optional":false},{"name":"Node JS","optional":false},{"name":"Python","optional":false},{"name":"ServiceNow","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2025-06-27T00:00:00Z","employer_posted_date":"2025-06-27","last_verified_at":"2026-10-19T07:30:05Z","board_verified":true,"closed_at":null,"days_open":479,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":479},"description":"About Luminance\nLuminance is the pioneer of Contract Intelligence for enterprise. Backed by internationally renowned venture capital firms and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is transforming how legal teams work around the world.\nWe are expanding rapidly across global markets and supporting enterprise customers in more than 60 countries, including AMD, National Grid, LG and DHL.\nThe opportunity\nA Senior Customer Solutions Engineer will acquire in-depth knowledge of our AI platform and how it can be effectively integrated into various customer systems. They will work closely with prospective and existing customers to provide expert advice and support, ensuring a seamless and efficient integration process. Collaborating with Account Executives, Product Specialists and Customer Success Managers, the Customer Solutions Engineer will play a crucial role in converting prospects into satisfied, long-term customers as well as delivering integrations that work for them.\nWhat you’ll do\nCollaborate with Account Executives, Product Specialists and Customer Success Managers to deliver effortless technical experiences.\nAct as a technical expert on Luminance’s platform, supporting the sales team in converting prospects into customers by highlighting integration benefits and our solutions for making integration seamless.\nUnderstand individual use cases and integration requirements, advising customers on the best solutions to achieve success quickly and identifying opportunities to iterate on what we provide.\nGet hands-on and build integrations for our customer base, ensuring we create seamless workflows across business platforms/applications such as Salesforce, ServiceNow and Slack.\nBe the key point of contact for managing integration issues and challenges\nDevelop reusable toolkits, APIs, SDKs, and enablement resources to enhance the developer experience to facilitate faster integration.\nCreate and maintain comprehensive customer-facing API documentation and other technical resources such as Reference Architectures to support developers effectively.\nWork with Luminance Support and Technical Operations teams to coordinate and resolve any technical issues for customers.\nContinuously gather feedback from developers to improve tools, documentation, and overall integration processes.\nRequirements\nBachelor’s or Master’s Degree in Computer Science, Software Engineering, or a related technical field, with a 2:1 or above (UK) or GPA of 3.5 or above (US).\nAt least 2-years at a SaaS vendor, preferably in the AI and/or Cybersecurity space\nStrong technical skills with experience in software development, system integration, and creating customer-facing developer resources such APIs, SDKs and documentation.\nDemonstrable Experience with JavaScript, NodeJS, Python or equivalent frameworks/languages\nExcellent interpersonal and communication skills, both verbal and written.\nArticulate, charismatic, and confident in a customer-facing role, with the ability to present technical information clearly to individuals with varying degrees of knowledge.\nAbility to work in an innovative and fast-paced environment while delivering to deadlines.\nOrganized with excellent time management skills and the ability to prioritize effectively.\nPrior experience in a customer-facing technical team, focussed on collaborating with developer/technical personas a plus\nBenefits\nHealth Care Plan (Medical, Dental & Vision)\n401K with 4% matching contribution.\nLife Insurance (Basic, Voluntary & AD&D)\nBirthday leave.\n20 days PTO per year.\nTraining & Development 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