{"id":501929,"url":"https://alion.io/job/luminary-customer-success-engineer","title":"Customer Success Engineer","company":{"id":24801,"name":"Luminary","domain":"luminary.ai","url":"https://alion.io/company/luminary","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"A","score":95,"open_postings":15,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":176,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Mateo, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":61000,"max_usd":134000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":648},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Incident Management","optional":false},{"name":"AWS","optional":true},{"name":"Claude","optional":true},{"name":"Cursor","optional":true},{"name":"GCP","optional":true},{"name":"OpenAI Codex","optional":true}],"status":"live","first_seen_at":"2026-09-03T21:51:28Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-11-04T06:33:43Z","board_verified":true,"closed_at":null,"days_open":61,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":61},"description":"Luminary helps engineering companies be more competitive by getting to market faster, creating new, better products, and reducing development risk. We do this with our Physics AI platform, the fastest and easiest way to build and deploy models to understand and instantly predict physical reality with precision. Customers span industries from automotive and aerospace, to leading sporting equipment providers, including Otto Aviation, Joby Aviation, Piper Aircraft and Trek Bikes. Luminary is a Series B company and is headquartered in San Mateo, California.\nDo AI customer success agents excite you or terrify you? A brave new world of customer success is hurtling towards us at an astonishingly fast rate and offers an unprecedented opportunity to shape the future of how customer success is delivered world-wide. With near perfect total recall, the right context, access to skills and knowledge bases, AI Agents can be a force multiplier. But every agent swarm needs a human leader, someone who is passionate about customers, demonstrates empathy for their concerns and wants to be the trusted technical advisor to our customers. If the description above excites you and terms like Geometry, Meshing and Solver are very much in your wheelhouse, then you might be the right fit for this role. We are seeking a Customer Success Engineer (CSE) as a founding member of the Luminary customer success team! You will work closely with our customers and internal teams to ensure our customer has the best experience running simulations on our platform. You enjoy building meaningful relationships and are willing to go above and beyond for the customers.\nYou Will Work On:\nAs a founding member of the customer success team, you will help set the foundation of the team and build the customer success playbooks to grow and support our customers. \nYou will gain a deep knowledge of customers’ Physics AI use cases to provide a tailored solution with a unique value prop to support those workloads on the Luminary platform.\nYou will develop user training programs to train and onboard new users to drive adoption. \nYou will be the customer champion and voice of the customers within Luminary.\nYou will run customer quarterly business reviews (QBR) and office hours to drive alignment.\nYou will collaborate with Product Management and Design to collect customer feedback to improve the Luminary cloud platform and the customer experience using our product.\nYou will collaborate with Technical Support and oversee support escalations and incident management. \nYou are a Luminary evangelizer attending and presenting at industry conferences and events. \nWhat We’re Looking For:\nBachelor's degree in Engineering (Master’s in Mechanical or Aerospace preferred).\n3+ years of experience working in Technical Support, Application Engineering, Customer Success Engineering, Professional Service, or similar functions in engineering. \n3+ years of experience with commercial or open-source simulation software a plus\nFamiliarity with GCP/AWS ecosystems a plus\nYou are an AI first engineer who is comfortable prototyping applications using Claude/Codex/Cursor\nYou enjoy solving complex problems, strive to find the best solutions, and use empathy to approach customer solutions.\nYou have an outgoing personality, a customer-obsession attitude, and are willing to deep dive. Customer obsession is your top priority. \nYou are a strong public speaker who can present highly technical topics in an easy-to-understand manner. \nYou prefer to work in a dynamic startup environment to fast-track your career and grow your responsibilities.\nUp to 10% domestic travel.","description_format":"text","description_chars":3639,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Machine Learning","Simulation & Digital Twin Software","AI for Science"],"lifecycle":[{"event":"open","at":"2026-09-07T10:29:09Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 4 · green card filings: 1","filings_12m":4,"filings_prev_12m":2,"green_card_filings_12m":1,"median_offered_wage_usd":166500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":69,"band":"ok","label":"Likely open","p_open":1,"p_active":0.86,"p_room":0.8,"age_days":61,"expected_fill_days":176,"reasons":["conf:0","velocity","win:early","crowd:"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/luminary-customer-success-engineer","json_url":"https://alion.io/job/luminary-customer-success-engineer.json","meta":{"generated_at":"2026-11-04T08:36:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13367,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":24801},"rest":"https://alion.io/mcp/rest/get_company?id=24801"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fluminary-customer-success-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fluminary-customer-success-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fluminary-customer-success-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/luminary-customer-success-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fluminary-customer-success-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":501929}},{"tool":"search_jobs","arguments":{"company":"luminary.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":501929},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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