{"id":2491996,"url":"https://alion.io/job/luminator-tech-support-technician-1-level-germany-luminator-technology-group","title":"Tech Support Technician - 1-level - Germany - Luminator Technology Group","company":{"id":2524813,"name":"Luminator","domain":"luminator.com","url":"https://alion.io/company/luminator","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Rastatt, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":68000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-14T03:05:52Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-28T02:59:38Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Luminator Technology Group is the preferred global provider of high quality transportation solutions.\nOur products enhance operational efficiency, passenger counting accuracy, safety, route scheduling optimization, and maintenance detection. With technology deployed in over 50,000 railcars and 56,000 buses across 85 countries, Luminator is shaping the future of real-time decision-making in transit systems. (www.luminator.com)\nWe are proud to employ the best people who are dedicated to the success of our customers and stakeholders.\nWe are currently looking for a Tech Support Technician to support internal and external customers during trouble shooting - 1 -level support.\nWhat you will do:\nProgramming of customer data based on requests / requirements\nSupport customers during integration process of new systems \nTechnical support via telephone, email, ticketing system, or remote access\nDiagnosis of hardware/software problems based on logs and test results\nPerforming maintenance and device configurations\nMaintaining service reports and ticket documentation\nInspecting returned items and ensuring troubleshooting\nCollaborating with internal teams to resolve issues\nReporting recurring errors and suggesting improvements\nWhat we are looking for:\nKnowledge with IT infrastructure, Ms Office\nExperience in a technical/technology sector\nStrong team and customer orientation\nExperience in diagnostics and structured problem-solving\nKnowledge of IT infrastructure and network communication (BAT scripts,\nXML, CSV)\nFamiliarity with ticketing/CRM systems and Microsoft tools\nIndependent, self-motivated, and solution-oriented\nFluent in English and German\nWhat’s there for you:\nFlexible working hours and hybrid options that let you shape your schedule to fit your life.\nDevelopment opportunities.\nAccess to online language school.\nWorking in a multinational environment.\nAccess to the full LinkedIn Learning portfolio.\nRegular team events and celebrations.\nIt looks like the next step in your career, doesn’t it?\nLet’s discuss the details!\nApply now!\nIt is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.\nBy applying for this position, you consent to the collection, use, and storage of your personal data for recruitment purposes. This includes evaluating your application, contacting you regarding the role, and conducting any necessary background or reference checks. Your information will be handled confidentially and in accordance with applicable data protection laws. If you are not selected, your data may be retained for a reasonable period for future employment opportunities unless you request its deletion.\nIt is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.\nThe above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements.\nLuminator Technology Group does not accept staffing agency candidates for our postings. \nAll positions posted are required to be in office unless otherwise posted.","description_format":"text","description_chars":3669,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Public Transport"],"lifecycle":[{"event":"open","at":"2026-10-14T03:05:52Z"}],"visa":[],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.668,"p_room":0.45,"age_days":13,"expected_fill_days":8,"reasons":["conf:10","velocity","win:tail","comp:junior"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/luminator-tech-support-technician-1-level-germany-luminator-technology-group","json_url":"https://alion.io/job/luminator-tech-support-technician-1-level-germany-luminator-technology-group.json","meta":{"generated_at":"2026-10-28T05:22:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7103,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2524813},"rest":"https://alion.io/mcp/rest/get_company?id=2524813"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fluminator-tech-support-technician-1-level-germany-luminator-technology-group"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fluminator-tech-support-technician-1-level-germany-luminator-technology-group"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fluminator-tech-support-technician-1-level-germany-luminator-technology-group"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/luminator-tech-support-technician-1-level-germany-luminator-technology-group\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fluminator-tech-support-technician-1-level-germany-luminator-technology-group"}]}