{"id":2491991,"url":"https://alion.io/job/luminator-technical-support-specialist-poland-luminator-technology-group","title":"Technical Support Specialist - Poland - Luminator Technology Group","company":{"id":2524813,"name":"Luminator","domain":"luminator.com","url":"https://alion.io/company/luminator","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Pruszcz Gdański, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":43000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":14},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-14T03:05:52Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-18T21:32:00Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Luminator Technology Group is the preferred global provider of high quality transportation solutions.\nOur products enhance operational efficiency, passenger counting accuracy, safety, route scheduling optimization, and maintenance detection. With technology deployed in over 50,000 railcars and 56,000 buses across 85 countries, Luminator is shaping the future of real-time decision-making in transit systems. (www.luminator.com)\nWe are proud to employ the best people who are dedicated to the success of our customers and stakeholders.\nWe are currently looking for Technical Support Specialist who will support internal and external customers during trouble shooting, program of customer data based on requests / requirements, support customers during integration process of new systems.\nWhat you will do:\nFirst Point of contact for customers during Aftersales phase (PLM Phase 7)\nSupport over phone, mail or Customer portal (Or any other channel) during \ncustomer support office times, or by separate agreement (SLA) by customersSolutions for customers for their technical issues with Luminator Products \nOrganize Support desk with Luminator provided Ticketing system\nWriting and managing of Customer Service of documentation\nProviding consistent configuration set up for products in customer orders\nRemote Support\nSelf-motivated, providing feedback and be challenging to improve organization \nin operational workContribute to process improvements, standardization, and automation \ninitiatives.\nWhat we are looking for:\nTechnical education, preferably in electronics or IT.\nBus workshop apprenticeship is an advantage. \nMinimum 2 years’ after-sales experience in a technical environment.\nStructured, hands-on, customer-focused approach.\nKnowledge of IT infrastructure, MS Office, CRM, and ticketing systems.\nCustomer support experience by phone in English and German.\nUnderstanding of networks, data types, and system communication, including RS232, RS485, and Ethernet.\nKnowledge of XML, CSV, and BAT files.\nStrong communication, organization, and multitasking skills.\nProactive, patient, resilient team player.\nWhat’s there for you:\nFlexible working hours and hybrid options that let you shape your schedule to fit your life.\nPrivate medical care, life insurance and sports card.\nAccess to online language school.\nWorking in a multinational environment.\nAccess to the full LinkedIn Learning portfolio.\nRegular team events and celebrations.\nIt looks like the next step in your career, doesn’t it?\nLet’s discuss the details!\nApply now!\nIt is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.\nBy applying for this position, you consent to the collection, use, and storage of your personal data for recruitment purposes. This includes evaluating your application, contacting you regarding the role, and conducting any necessary background or reference checks. Your information will be handled confidentially and in accordance with applicable data protection laws. If you are not selected, your data may be retained for a reasonable period for future employment opportunities unless you request its deletion.\nIt is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.\nThe above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements.\nLuminator Technology Group does not accept staffing agency candidates for our postings. \nAll positions posted are required to be in office unless otherwise posted.","description_format":"text","description_chars":4154,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Life insurance"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Public Transport"],"lifecycle":[{"event":"open","at":"2026-10-14T03:05:52Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.898,"p_room":1,"age_days":5,"expected_fill_days":27,"reasons":["conf:8","velocity","win:early","comp:junior"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/luminator-technical-support-specialist-poland-luminator-technology-group","json_url":"https://alion.io/job/luminator-technical-support-specialist-poland-luminator-technology-group.json","meta":{"generated_at":"2026-10-19T07:08:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4612,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2524813},"rest":"https://alion.io/mcp/rest/get_company?id=2524813"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fluminator-technical-support-specialist-poland-luminator-technology-group"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fluminator-technical-support-specialist-poland-luminator-technology-group"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fluminator-technical-support-specialist-poland-luminator-technology-group"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/luminator-technical-support-specialist-poland-luminator-technology-group\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fluminator-technical-support-specialist-poland-luminator-technology-group"}]}