{"id":1986506,"url":"https://alion.io/job/lumistry-senior-voice-operations-engineer","title":"Senior Voice Operations Engineer","company":{"id":2706911,"name":"Lumistry","domain":"lumistry.com","url":"https://alion.io/company/lumistry","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":120000,"max":130000,"currency":"USD","period":"year","gross":null,"usd_annual":130000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Bash","optional":false},{"name":"CI/CD","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Git","optional":false},{"name":"HIPAA","optional":false},{"name":"Linux","optional":false},{"name":"Puppet","optional":false},{"name":"Python","optional":false},{"name":"TCP/IP","optional":false}],"status":"live","first_seen_at":"2026-10-06T22:59:44Z","employer_posted_date":null,"last_verified_at":"2026-10-06T22:59:44Z","board_verified":false,"closed_at":null,"days_open":16,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":16},"description":"About Lumistry\n\nLumistry serves over 9,000 pharmacies globally, helping them transform their businesses to improve adherence, reduce operating costs and increase revenue. We offer a collection of solutions purpose-built for pharmacies, enabling our customers to engage with their patients, consolidate vendors, improve patient health literacy, automate tasks and initiate online scheduling for programs and services. For more information, visit .\n\nThe Opportunity\n\nThe Senior Voice Operations Engineer will operate, maintain, and modernize the infrastructure behind Lumistry Voice. Our distributed fleet includes approximately 8,000 Linux systems, split roughly evenly between cloud-hosted virtual servers and single-board computers deployed in pharmacies. Most support LAMP applications, Asterisk, FreePBX, phone provisioning, and related telecommunications services.\n\nThis is a senior individual-contributor role for someone with deep, hands-on expertise in both Linux fleet operations and low-level SIP and Asterisk technologies.\n\nWhat You’ll Own\n\nOperate, secure, patch, and maintain approximately 8,000 Linux systems and the LAMP and voice services running on them.\n\nManage phone provisioning templates, configuration generation, firmware, certificates, and remote deployments across multiple phone models.\n\nSupport carrier-grade SIP infrastructure, including trunks, session border controllers, DIDs, routing, failover, E911, STIR/SHAKEN, caller ID, and carrier escalations.\n\nAutomate fleet management, configuration, deployments, and recovery using scripting, configuration-management tools, APIs, Git, and CI/CD.\n\nImprove monitoring, alerting, runbooks, incident response, and root-cause analysis while eliminating recurring problems.\n\nPlan and execute safe, staged deployments and maintenance with clear validation and rollback procedures.\n\nTroubleshoot Asterisk, FreePBX, SIP, SDP, RTP, registrations, routing, transfers, IVRs, queues, voicemail, DTMF, NAT, and audio issues using logs, packet captures, and command-line tools.\n\nCollaborate with Voice Engineering, Platform Services, Customer Operations, Support, Product, and external telecommunications partners.\n\nWhat You Bring\nRequired\n\nBachelor’s Degree in relevant field or equivalent experience.\n\nSenior-level Linux administration and troubleshooting experience across a large or highly distributed production fleet.\n\nDeep production experience with Asterisk, FreePBX, SIP, RTP, SDP, and IP telephony, including the ability to read raw SIP messages, packet captures, dialplans, and end-to-end call flows.\n\nStrong knowledge of TCP/IP, UDP, DNS, DHCP, NAT, routing, firewalls, VLANs, TLS, certificates, and Linux networking.\n\nExperience managing enterprise SIP phones, provisioning templates, firmware, carrier trunks, number routing, and telecommunications escalations.\n\nStrong Bash, Python, or comparable scripting skills, with experience using Git and configuration-management tooling.\n\nSound production judgment, clear communication, strong documentation habits, and a collaborative, team-first approach.\n\nA customer-focused, driven, curious, and accountable mindset.\n\nThis position requires significant depth in both Linux and VoIP. Expertise in only one will not be sufficient.\n\nPreferred\n\nYealink or similar enterprise phone provisioning.\n\nKamailio, OpenSIPS, FreeSWITCH, SIP proxies, or session border controllers.\n\nPuppet or similar fleet-management tooling, package repositories, and modern observability platforms.\n\nExperience modernizing legacy Linux, LAMP, Asterisk, or FreePBX environments.\n\nHealthcare, pharmacy, HIPAA, or another security- and privacy-sensitive environment.\n\nOther Information About This Job\n\nThis is a full-time individual-contributor position based remotely in the United States.\n\nThere is no standing on-call rotation. Occasional after-hours work will be required for planned deployments and maintenance windows.\n\nThe role offers the opportunity to establish technical standards and guide fleet modernization through expertise and influence.\n\nCompensation\nThe approximate range for this position is $120,000 - $130,000, depending on experience and skills.\n\nBenefits\nLumistry offers a comprehensive benefits package, including flexible time off, medical, dental, vision, long-term disability coverage, fitness benefits, and more.\n\nDiversity & Inclusion at Lumistry\nLumistry is an equal opportunity employer dedicated to an inclusive workplace. We prohibit discrimination and harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, pregnancy, or any other characteristic protected by law. This commitment applies to every part of employment, from recruiting and hiring to compensation and promotion. We base our decisions solely on qualifications, merit, and current business needs.\n\nAccessibility\nWe're happy to provide reasonable accommodations for qualified individuals with disabilities during the application and interview process. If you need assistance, please reach out.\n\nOriginally posted on Himalayas","description_format":"text","description_chars":5093,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible time off"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-07T02:28:00Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.75,"p_room":0.9,"age_days":16,"expected_fill_days":29,"reasons":["seen:16","win:mid"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":130000,"is_top_pay":false},"html_url":"https://alion.io/job/lumistry-senior-voice-operations-engineer","json_url":"https://alion.io/job/lumistry-senior-voice-operations-engineer.json","meta":{"generated_at":"2026-10-23T11:51:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18035,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2706911},"rest":"https://alion.io/mcp/rest/get_company?id=2706911"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flumistry-senior-voice-operations-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flumistry-senior-voice-operations-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flumistry-senior-voice-operations-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lumistry-senior-voice-operations-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flumistry-senior-voice-operations-engineer"}]}