{"id":2391241,"url":"https://alion.io/job/lumos-service-operations-specialist","title":"Service Operations Specialist","company":{"id":678561,"name":"lumos","domain":"lumosfiber.com","url":"https://alion.io/company/lumosfiber","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lorain, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":78000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2427},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-12T19:42:11Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-24T10:27:40Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Lumos is looking for Service Operations Technicians to bring the future of connectivity to our customers. In this role, you'll be responsible for installing, testing, and maintaining services and equipment in homes and businesses. Technicians set up fiber facilities, including Multi-Ports, and remove company-owned ONTs as needed. You will handle provisioning, testing, maintenance, and troubleshooting of GPON/PON, routers, switches, DSL equipment, and more. Additionally, you’ll install cross-connects at cross-connect and LCC cabinets for fiber circuits. Working onsite with customers and in collaboration with our Service Operations Center (SOC), you’ll play a key role in ensuring seamless connectivity. \nWhy Lumos:\nLumos is transforming the future of connectivity by building one of the nation's fastest-growing 100% Fiber Optic networks. Through T-Fiber, our joint venture with T-Mobile, we're working toward a shared goal of connecting 12 to 15 million homes by 2030 while expanding access to reliable, high-speed internet in the communities we serve.\nHere, you'll find more than a job, you'll have the opportunity to make an impact, take ownership of your work, and help shape how we grow. We move quickly, collaborate across teams, and believe the best ideas come from people who are curious, solutions-oriented, and ready to build what's next.\nWhat You'll Do:\nPerforms preventive maintenance on equipment at RSB CO, Remote, DLC, and COLO sites.\nConducts advanced OTDR traces & fiber characterization.\nInstalls and troubleshoots basic voice, data, video services, & CPE (Residential Gateways, Routers, etc.).\nManages data entry tasks, including updating trouble tickets, orders, timesheets, etc.\nServes as a SME in operating, maintaining, troubleshooting, and repairing RSB CO, Remote, DLC, and COLO equipment.\nSupports RSB engineering projects, including the installation of GPON cards, turning up new Access Gear & Splitters, upgrading ONTs, and working on equipment upgrades.\nAssists Network Operations on troubleshooting, isolating, and resolving operational & hardware issues related to RSB CO, Remote, DLC, and COLO equipment.\nWhat You'll Bring:\nStrong verbal and written communication skills.\nExperience interacting directly with customers to troubleshoot.\nSafe driving record.\nExperience using MS Office Suite.\nProficient in network cabling, basic electrical systems, basic telephony, and grounding/bonding (ANSI/EIA/TIA-607).\nExperience maintaining power equipment, including rectifiers, batteries, and generators.\nAbility to read & understand cross-connects for fiber LCC cabinets & splitters.\nExtensive experience with advanced GPON and fiber-based services & equipment.\nWorking knowledge of voice services (SIP), video services, LAN/WAN service & hardware.\nProficient in IP subnetting.\nSupports the development of Operations Service Technicians on the team.\nWhat Makes You a Great Fit:\n1+ year Fiber or Telecom industry experience required.\nHigh School Diploma or equivalent required.\nValid, fully unencumbered Driver’s License required.\nMust reside within 30 minutes’ driving distance of assigned reporting location.\nCommitted to continuous learning & process optimization.\nPhysical Requirements:\nAbility to climb utility poles (where applicable) and work at heights.\nUtilize handle extension and stepladders as required.\nAbility to work in attics, crawl spaces, and confined areas.\nCapable of lifting and transporting 50 lbs. over a distance of 50 feet.\nNear-constant use of sight, speech, hearing, comprehension, and reasoning.\nBenefits & Perks:\nOur commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.\nWe have:\nComprehensive health, dental, and vision coverage.\nCompetitive compensation packages, including bonus options for eligible positions.\nPaid Time Off & Paid Holidays.\nHealth Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).\n100% employer-paid life and disability insurance.\nEmployee Assistance Program (EAP) with access to professional support for life’s challenges.\n401K plan w/ up to 5% employer contribution and a self-directed brokerage option.\nWellness program offering education and cash incentives for gym attendance and nutrition programs.\nEmployee referral bonuses.\nDiscounts on Lumos Fiber Internet for employees who live in our service areas.\nDiscounts on T-Mobile wireless service and select features for lines.\nApplicant Eligibility Notice:\n Applicants must be at least eighteen (18) years of age at the time of application.\nAt Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 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