{"id":1534591,"url":"https://alion.io/job/lumos-supervisor-service-operations","title":"Supervisor - Service Operations","company":{"id":678561,"name":"lumos","domain":"lumosfiber.com","url":"https://alion.io/company/lumosfiber","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":81000,"max_usd":163000,"period":"year","method":"global_role_seniority_cell","sample_n":6708},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-30T15:22:18Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-12T11:25:32Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Lumos is looking for a full-time Supervisor - Service Operations! If you’re experienced as a leader in telecom service operations who’s excited for a fast-paced experience, ready to help us grow, and ready to recommend process changes that ensure we’re harnessing our technology to the best of our ability while broadening our ability to set up and maintain our service, we want to hear from you!\nThe Supervisor - Service Operations leads employees and contractors that ensure our customers have a professional experience when we’re onsite installing service or troubleshooting, all supported by the Manager - Service Operations and wider leadership team.\n***This is a remote position with on-site responsibilities within Spartanburg, SC market when needed. Candidates must reside within 1 hour of Spartanburg, SC.Valid, fully unencumbered Driver’s License required.***\nWhy Lumos:\nLumos is transforming the future of connectivity by building one of the nation's fastest-growing 100% Fiber Optic networks. Through T-Fiber, our joint venture with T-Mobile, we're working toward a shared goal of connecting 12 to 15 million homes by 2030 while expanding access to reliable, high-speed internet in the communities we serve.\nHere, you'll find more than a job, you'll have the opportunity to make an impact, take ownership of your work, and help shape how we grow. We move quickly, collaborate across teams, and believe the best ideas come from people who are curious, solutions-oriented, and ready to build what's next.\nWhat You'll Do:\nSupervises teams in the achievement of service and quality objectives, maintains alignment with budgets and SLAs, and creates and present reports about service metrics, embodying Lumos’s servant leadership model.\nDemonstrates leadership and vision managing people, major projects, and initiatives.\nProvides direction to managers and supervisors in areas of quality assurance, safety, productivity monitoring, training, and budget & SLA adherence.\nPerforms proactive and reactive field visits: assessing customer service with site visits to customers to obtain their feedback on their experience with tech installation or repair, perform compliance reviews of vendor-provided services, and coordinate appropriate installation and repair activities.\nPerforms administrative duties including management of employee timesheets and contractor invoicing, differentiating between capital and operational expenses, installation and repair calendar scheduling, approving invoices, and supporting invoice audits.\nEnsures teams follow service and safety standards as required by State Corporation Commission, industry & manufacturer guidelines, OSHA, National Electric Safety Code, Departments of Transportation, and local building codes covering our multi-state network.\nResponsible for managing the overall operational and daily activities of the department: planning and implementing systems that support the work and fulfill the mission and goals of the department efficiently and effectively.\nSupports Manager in budget adherence as well as multiple service quality standards including Troubles/100 Lines, Repeat Troubles, Drop Wire Troubles, Inside Wire Troubles and certain levels of complaints.\nWorks with day-to-day fiduciary functions to ensure effective expense measures are in place.\nEnsures operational efficiencies along with accountability and adherence to departmental policies and procedures for his/her team.\nEstablishes performance measures, goals, objectives, and priorities for team.\nEvaluates employee work performance; identifies appropriate training and counseling opportunities when needed in partnership with leadership and HR team.\nEvaluates and recommends changes and improvements to management regarding departmental policies, procedures, and issues to improve productivity and efficiencies.\nPerforms other duties as assigned including departmental and cross-functional projects.\nWhat You'll Bring:\nExceptional customer service and interpersonal presence.\nSolid people leader; open to giving and taking direction, as well collaborative work styles and a commitment to get the job done.\nAble to successfully build and maintain relationships within and across teams, demonstrating servant leadership behaviors and project management skills.\nExcellent written and verbal communication skills.\nPossesses strong time management and organizational skills.\nMaintains flexibility and grace under pressure in a fast-paced, ever-changing environment - managing multiple projects and priorities simultaneously, approaching others in a tactful manner, accepting responsibility for own actions, and following through on commitments.\nDemonstrates self-motivation and team player attributes with a positive, collaborative management approach and attitude.\nWhat Makes You a Great Fit:\n6+ years’ Service Operations experience in telecommunications required.\nHigh school diploma or equivalent required; Bachelor’s degree preferred.\nAble to travel to various worksites or service locations as the job requires.\nProactive, independent, and ability to take initiative to keep on-task and on-target.\nPhysical Requirements:\nConstantly operates computer, keyboard, and related peripherals.\nFrequent time spent walking, standing in the elements at construction worksites.\nMust utilize appropriate clothing and footwear to maintain safety.\nNear-constant use of sight, speech, hearing, comprehension, and reasoning.\nBenefits & Perks:\nOur commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.\nWe have:\nComprehensive health, dental, and vision coverage.\nCompetitive compensation packages, including bonus options for eligible positions.\nPaid Time Off & Paid Holidays.\nHealth Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).\n100% employer-paid life and disability insurance.\nEmployee Assistance Program (EAP) with access to professional support for life’s challenges.\n401K plan w/ up to 5% employer contribution and a self-directed brokerage option.\nWellness program offering education and cash incentives for gym attendance and nutrition programs.\nEmployee referral bonuses.\nDiscounts on Lumos Fiber Internet for employees who live in our service areas.\nDiscounts on T-Mobile wireless service and select features for lines.\nApplicant Eligibility Notice:\n Applicants must be at least eighteen (18) years of age at the time of application.\nAt Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 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