{"id":794627,"url":"https://alion.io/job/lumosfiber-it-jr-engineer-support-technician","title":"Jr. End User Support Technician","company":{"id":678561,"name":"lumos","domain":"lumosfiber.com","url":"https://alion.io/company/lumosfiber","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Daleville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":93000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":552},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-02T22:04:19Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-22T04:21:32Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":49},"description":"Lumos is now hiring a full-time IT Jr. Engineer - Support Technician (Jr. End User Support Technician) who will be the go-to problem solver for our teams across all locations. In this dynamic role, you’ll provide both hands-on and remote technical support for PCs, printers, phones, and peripherals, as well as manage proprietary systems in Engineering, Telecom, and Corporate Security. You’ll serve as the first point of contact for technical issues, assess priority and ownership, resolve tickets, and escalate when needed-while offering Tier 2 expertise and guidance to our Helpdesk team.\nThis position plays a vital role in keeping our operations running smoothly at all times, including participating in a rotating on-call schedule to address critical after-hours issues. You’ll also manage user accounts, maintain documentation, provide application training, and support IT aspects of new projects, facility moves, and equipment setups. From installing edge network devices to mentoring teammates, you’ll help ensure Lumos stays connected and productive every day of the year.\nWhy Lumos:\nLumos is transforming the future of connectivity by building one of the nation's fastest-growing 100% Fiber Optic networks. Through T-Fiber, our joint venture with T-Mobile, we're working toward a shared goal of connecting 12 to 15 million homes by 2030 while expanding access to reliable, high-speed internet in the communities we serve.\nHere, you'll find more than a job, you'll have the opportunity to make an impact, take ownership of your work, and help shape how we grow. We move quickly, collaborate across teams, and believe the best ideas come from people who are curious, solutions-oriented, and ready to build what's next.\nWhat You'll Do:\nProvide on-site technical support, including resolving tickets, installing equipment, and relocating existing hardware to meet department or management needs.\nDeliver new PCs and equipment to remote locations, which may require long-distance travel or occasional overnight stays.\nBuild or rebuild PCs, install new hardware or software, and add functionality through peripherals, test new equipment for compatibility with standard company systems.\nInstall and configure hardware/software and provide basic end-user training on new tools.\nRespond to support calls and tickets, troubleshoot and resolve issues, or escalate to the appropriate department or vendor.\nCollaborate with software/hardware manufacturers to resolve compatibility or performance issues.\nCoordinate with repair vendors for equipment servicing and replacement; work with non-ITS teams to resolve proprietary or non-standard system issues.\nProvide technical guidance and field leadership to PC Technicians, assisting with complex problem resolution.\nMaintain and manage user accounts across internal and external systems, including password resets, rights management, and account security.\nEnforce security policies, investigate violations, and coordinate with Human Resources on policy-related matters when required.\nOversee day-to-day operations and support for all IT equipment outside the Data Center, ensuring service levels for callback and resolution times are met.\nManage project timelines, ensuring completion within allotted deadlines; make policy decisions and exceptions with management approval.\nControl system access, monitor inventory, and handle escalations or service complaints in the absence of management.\nWhat You'll Bring:\nHigh school diploma or equivalent required; Associates degree preferred.\n2+ years working as an IT Technician or in a similar technical support role.\nProficiency in Microsoft networking and familiarity with Cisco networking.\nExperience working in a .NET environment.\nStrong knowledge of Microsoft Office applications.\nLogical hardware and software troubleshooting abilities.\nProficiency in IP phone systems, iOS and Android devices.\nLAN/WAN troubleshooting skills.\nWhat Makes You a Great Fit:\nPreferred Certifications:\nMicrosoft Certified Professional (MCP) in Windows 11\nCompTIA A+ Certification\nCompTIA Network+ Certification\nStrong customer service orientation with the ability to build positive relationships across teams.\nBasic project management skills, including task prioritization and meeting deadlines.\nSelf-motivated and able to work effectively with minimal supervision.\nPhysical Requirements:\nRegular use of computers, phones, and standard IT equipment.\nThe ability to move and transport equipment weighing up to 50 lbs.\nFrequent standing, walking, bending, and reaching during equipment installation or servicing.\nTravel to Lumos locations as needed, including occasional overnight stays.\nContinuous use of vision, hearing, speech, and reasoning to perform job duties.\nPay Range:\nThe anticipated base salary range for this position is $49,200-$55,000. Actual base salary and overall compensation may vary based on experience, skills, education, market conditions, business needs, work location, and other applicable factors.\nBenefits & Perks:\nOur commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.\nWe have:\nComprehensive health, dental, and vision coverage.\nCompetitive compensation packages, including bonus options for eligible positions.\nPaid Time Off & Paid Holidays.\nHealth Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).\n100% employer-paid life and disability insurance.\nEmployee Assistance Program (EAP) with access to professional support for life’s challenges.\n401K plan w/ up to 5% employer contribution and a self-directed brokerage option.\nWellness program offering education and cash incentives for gym attendance and nutrition programs.\nEmployee referral bonuses.\nDiscounts on Lumos Fiber Internet for employees who live in our service areas.\nDiscounts on T-Mobile wireless service and select features for lines.\nApplicant Eligibility Notice:\n Applicants must be at least eighteen (18) years of age at the time of application.\nAt Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 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