{"id":3601260,"url":"https://alion.io/job/lumus-imaging-customer-service-representative-2","title":"Customer Service Representative","company":{"id":3055157,"name":"Lumus Imaging","domain":"lumusimaging.com.au","url":"https://alion.io/company/lumusimaging","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brisbane, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-01T14:00:00Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-04T13:02:10Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About the role\nJoin our dynamic team at Lumus Imaging's Queensland Head Office as a Customer Service Representative. This is a casual opportunity with the potential to transition into a permanent position for the right candidate.\nAs part of a close-knit team of four, you will play a vital role in providing exceptional support to our patients and referring doctors while contributing to the smooth operation of our customer service and administration functions. The role is based in our QLD Head Office, with work-from-home flexibility available once training has been completed and you are confident working independently in the position. Working hours consist of 8-hour shifts rostered between 7:00am and 5:00pm, Monday to Friday.\nYour responsibilities will include: \nEfficiently managing and dispatching patient reports \nAssisting and promptly addressing patient and referrer inquiries, including basic software support \nCoordinating report variations, validations, and necessary reviews \nDocumenting compliments, complaints, and feedback as needed \nUndertaking general administrative tasks to support our operations and marketing departments \nPatient support with our online patient portal platform \nKey Requirements: \nProficiency in verbal and written communication, along with a strong grasp of Outlook and the Microsoft Office suite \nOutstanding phone etiquette and responsiveness \nExceptional organizational abilities \nCommitment to maintaining strict patient confidentiality \nCapability to problem-solve with minimal supervision \nMeticulous attention to detail and a high level of accuracy \nAbility to thrive both independently and as part of a team \nWillingness to follow instructions and take direction","description_format":"text","description_chars":1714,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Radiology & Imaging Centers"],"lifecycle":[{"event":"open","at":"2026-11-02T09:15:48Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":26,"reasons":["conf:2","win:early"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/lumus-imaging-customer-service-representative-2","json_url":"https://alion.io/job/lumus-imaging-customer-service-representative-2.json","meta":{"generated_at":"2026-11-04T17:39:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27067,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3055157},"rest":"https://alion.io/mcp/rest/get_company?id=3055157"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flumus-imaging-customer-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flumus-imaging-customer-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flumus-imaging-customer-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lumus-imaging-customer-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flumus-imaging-customer-service-representative-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3601260}},{"tool":"search_jobs","arguments":{"company":"lumusimaging.com.au","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3601260},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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