{"id":1970012,"url":"https://alion.io/job/lupa-pets-ltd-people-operations-manager","title":"People Operations Manager","company":{"id":2395946,"name":"Lupa Pets Ltd","domain":"lupapets.com","url":"https://alion.io/company/lupapets","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":113000,"period":"year","method":"role_country_seniority_unknown","sample_n":745},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false}],"status":"live","first_seen_at":"2026-08-03T18:09:19Z","employer_posted_date":"2026-08-03","last_verified_at":"2026-10-19T02:08:59Z","board_verified":true,"closed_at":null,"days_open":76,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":76},"description":"About Us\nLupa is building a category defining product the industry has never seen before.\nWe’re the AI-native operating system for veterinary practices and pet parents, replacing the fragmented, clunky systems vets have tolerated for years with a single intelligent platform for scheduling, client communication, clinical documentation, and AI-driven care guidance. Practices run more efficiently, vets get back to doing what they love, and pet parents feel more connected to their animals’ health than ever.\nThe traction speaks for itself: one of Europe’s top 100 AI startups with a team of 50 people, 10x growth in twelve months, the UK market leader, and now charging hard into the US and Europe. We have $25M in funding, 1M+ pets on the platform, and a buzzing HQ in Paddington, London.\nThis is a rare chance to join a rocket ship at exactly the right moment and we’re looking for exceptional people to help us fly it.\nIn this role, you will:\nOwn the employee lifecycle end-to-end, from offer through to exit and ensuring every stage is handled with care, accuracy, and speed\n\nBuild and run a best-in-class onboarding experience, managing everything from pre-employment checks and documentation through to day one and beyond\n\nOwn HR compliance; right-to-work checks, visa sponsorship administration, GDPR, employment law and keep the business clean and audit-ready at all times\n\nMaintain accurate employee records and HR systems, and produce the reporting the business needs to make good people decisions\n\nBe the first point of contact for employee and manager queries, providing clear, confident guidance on policies and processes\n\nContinuously improve how we do things, spotting inefficiencies, building better processes, and raising the bar on what great people operations looks like\n\nYour background looks something like:\nPrevious experience in an HR Manager, People Operations Manager, or HR Advisor role\n\nStrong understanding of employment law, HR compliance, and the operational mechanics of the employee lifecycle\n\nExperience managing right-to-work processes and, ideally, visa sponsorship administration\n\nComfortable owning HR systems and maintaining the quality of employee data within them\n\nExperience in a high-growth startup or scale-up environment where you’ve had to build as well as run (nice to have)\n\nCIPD qualification or equivalent hands-on experience (nice to have)\n\nAs a person, you:\nTake real pride in getting the details right, accuracy and thoroughness aren’t a burden to you, they’re how you work\n\nBuild trust through consistency and reliability, people know that if you’ve said you’ll do something - it’s done\n\nLook for ways to improve processes rather than accepting how things have always been done\n\nAre proactive and solutions-focused, you don’t wait to be told something is broken before you fix it\n\nAre excited to work in-person from our Paddington, London HQ\n\nValue working with people who are kind, ambitious, and pragmatic\n\nWhat does success look like in 6 months?\nHR operations are running cleanly, records are accurate, compliance is tight, and the team has full confidence in our people processes\n\nOnboarding is something new starters genuinely rave about, structured, warm, and seamless from offer to day one\n\nYou’ve already improved at least two processes and the business feels the difference","description_format":"text","description_chars":3337,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Veterinary Medicine","AI Agents"],"lifecycle":[{"event":"open","at":"2026-10-06T18:57:48Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-17T06:21:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.35,"p_room":0.28,"age_days":74,"expected_fill_days":33,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/lupa-pets-ltd-people-operations-manager","json_url":"https://alion.io/job/lupa-pets-ltd-people-operations-manager.json","meta":{"generated_at":"2026-10-19T04:44:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2815,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2395946},"rest":"https://alion.io/mcp/rest/get_company?id=2395946"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flupa-pets-ltd-people-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flupa-pets-ltd-people-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flupa-pets-ltd-people-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lupa-pets-ltd-people-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flupa-pets-ltd-people-operations-manager"}]}