{"id":2059959,"url":"https://alion.io/job/lush-carrier-manager","title":"Carrier Manager","company":{"id":453454,"name":"Lush","domain":"lush.com","url":"https://alion.io/company/lush-5","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":91,"open_postings":7,"ghost_share":0,"stale_share":0.571,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Legal","role_family":"Legal","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":69000,"max_usd":184000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":75},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T00:38:41Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-11T01:10:57Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Lush North America supports over 262 (and growing!) retail stores in Canada and the USA, a mail order business based in Vancouver, and manufacturing centers in both Vancouver and Toronto. \nLush is known worldwide for our unique bath and beauty products. We pride ourselves on amazing skin and hair care, personalized customer service, environmental activism and a vibrant store atmosphere. Charitable giving is at the heart of our business, and we believe it's our responsibility to advocate for the environment, animals and people in need. \nThe Carrier Manager plays an essential role in growing talent in our business through collaboration and sharing best practices within the Logistics team. You know how to be curious about their opportunities and how to be real with feedback and support.\nWe are looking for a dynamic and creative individual who identifies with our values and ethics to join our support team as a Carrier Manager. The role’s primary responsibility is developing and managing Lush’s North American strategic carrier network to ensure reliable, cost-effective, and high-quality transportation services. This role leads carrier sourcing, negotiations, performance management, and commercial relationships, while partnering cross-functionally to ensure transportation capacity and service requirements are aligned with business needs. The Carrier Manager will also lead, coach, and develop a high-performing team, creating an environment of accountability, collaboration, and continuous learning. \nAs a growing business, Lush needs people that can adapt and evolve to the needs of our business. Our Lush staff live with purpose, finding their personal value connection with the values of our business, bringing their work and life paths into one holistic journey. #mylushlife\nReporting to the Head of Product Planning & Logistics, the Carrier Manager undertakes the following RESPONSIBILITIES:\nLead, coach, and develop a high-performing team, fostering accountability, collaboration, and continuous improvement.\nProvide ongoing coaching, feedback, and mentorship to build team capability and strengthen commercial, analytical, and relationship-management skills.\nDevelop and maintain a strategic portfolio of transportation carriers aligned with business requirements, network strategy, and service expectations.\nLead carrier selection, qualification, onboarding, and ongoing relationship management.\nOwn and manage total carrier spend, ensuring transportation costs are effectively managed and aligned with business objectives.\nLead the development of the annual carrier budget, financial targets, and ongoing forecasts.\nAnalyze carrier spend, trends, and variances to identify risks, opportunities, and corrective actions.\nDevelop strategic partnerships with key carriers to strengthen collaboration, innovation, and service\nEstablish and maintain capacity commitments to ensure sufficient transportation capacity during both normal and peak periods.\nLead carrier contract negotiations, including commercial terms, service requirements, and performance expectations.\nNegotiate transportation rates and identify opportunities to optimize costs while maintaining service levels.\nManage commercial issues, disputes, and claims, working collaboratively with carriers and internal stakeholders to achieve timely and appropriate resolution.\nLead regular carrier performance reviews and develop corrective action plans where performance expectations are not met.\nIdentify trends, risks, and opportunities within carrier performance and proactively implement improvements.\nHold carriers accountable to agreed service levels, contractual commitments, and performance standards.\nPartner with Logistics, Supply Chain, Procurement, Finance, Operations, and other stakeholders to understand transportation requirements and develop effective carrier strategies.\nSupport continuous improvement initiatives that improve transportation efficiency, service, scalability, and resilience.\nCreate an inclusive team environment where employees are empowered to take ownership, challenge assumptions, and make decisions. \nComprehensive working knowledge of carrier management systems, including their integration into overarching business operations to drive process optimization and organizational value.\nStrong understanding of customs protocols, global trade compliance, dangerous goods regulations, and statutory requirements, partnering cross-functionally to ensure full operational adherence.\nYou bring the following QUALIFICATIONS:\nRequired: \n5+ years of experience in transportation, freight, logistics, procurement, or carrier management.\n3+ years of experience in a leadership role with a proven track record in training and development of others \nStrong experience managing carrier relationships and negotiating transportation rates and contracts.\nDemonstrated track record of delivering measurable cost savings, service improvements, and operational efficiencies.\nStrong analytical and commercial skills, with the ability to translate data into actionable recommendations.\nStrong negotiation, communication, and relationship-building skills.\nAbility to influence internal and external stakeholders and hold strategic partners accountable.\nStrong problem-solving skills and ability to navigate complex commercial issues.\nPreferred:\nSolid understanding of supply chain, logistics, reverse logistics , and INCOTERMS\nA university or college degree in Supply Chain, International Business, or a related field\nPrevious experience in the food or cosmetics industry\nThriving with a diverse company culture, celebrating the uniqueness of our staff and committed to inclusion. We are proud to be an equal opportunity employer.\nWe thank all interested applicants; however, only qualified candidates will be contacted.\nJob Type: Permanent, Full Time. \nLocation: 35 Jutland Road, Etobicoke, Ontario, M8Z 2G6\nRecruitment Process Overview:\nApplication Deadline: Wednesday, October 21st, 2026 at 5:00pm ET\n#LI-DC1 #LI-Onsite\nThis salary range is based on an assessment of the local market and may vary depending on the successful candidate's location. This range is based on base salary and does not include additional bonus program and total rewards eligibility.\nBase Salary Range\n$78,000—$87,000 CAD\nBest of luck on your job search, and don't forget to follow us to learn more!\nWe Are Lush\nYouTube\nLinkedIn\n\nLush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples.\nOur commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in allyship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.","description_format":"text","description_chars":7290,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Food & Beverages","Vegan Food"],"lifecycle":[{"event":"open","at":"2026-10-08T01:24:50Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":20,"reasons":["conf:0","win:early"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/lush-carrier-manager","json_url":"https://alion.io/job/lush-carrier-manager.json","meta":{"generated_at":"2026-10-11T02:27:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3946,"day_limit":5000,"remaining_today":1054,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":453454},"rest":"https://alion.io/mcp/rest/get_company?id=453454"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flush-carrier-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flush-carrier-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flush-carrier-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lush-carrier-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flush-carrier-manager"}]}