{"id":2930819,"url":"https://alion.io/job/luware-customer-success-manager","title":"Customer Success Manager","company":{"id":2143920,"name":"Luware","domain":"luware.com","url":"https://alion.io/company/luware","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Factorial","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":68000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":19},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-10-20T14:36:19Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-25T05:48:47Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Founded in 2010, Luware is a leading SaaS provider specializing in innovative contact center and conversation recording solutions. Our Microsoft-certified solutions are designed to streamline customer interactions. We're committed to innovation and growth, fostering a culture that embraces agile methodologies and flexible work arrangements.\nReady to grow your career in SaaS Customer Success? We're growing fast- and we're hiring!\nWe are looking for a tech-savvy, self-driven, ambitious talent who is responsible for building and maintaining relationships with our Enterprise customers, ensuring that they use our product successfully from the very start and can go live as quickly as possible.\nThis exciting role includes providing training, support, and guidance as needed, as well as identifying and addressing any potential issues.\nYou are also responsible for upselling and cross-selling our products and services, generating referrals and owning the customer throughout the renewal process.\nThis role is based at our beautiful, redesigned UK office in London City- hybrid work is a given.\nYour mission\nBuild and maintain relationships with customers\n\nProvide training and support on our products and services\n\nIdentify and address potential issues\n\nUpsell and cross-sell our products and services\n\nGenerate referrals\n\nStay up-to-date on industry trends, best practices and all the latest Nimbus features\n\nParticipate in product development and roadmap discussions\n\nWork with other departments to ensure that customer needs are met\n\nAct as the customers‘ single point of contact for any questions towards Luware\n\nTake on the role of Escalation Manager for customers and ensure swift resolution\n\nWork with customers through their renewal to keep churn low\n\nWhat we are looking for\nTech-savvy personality who is excited by new technology\n\n1- 2 years of experience in IT/ SaaS Customer Success- is mandatory\n\nExcellent communication and interpersonal skills\n\nAbility to work independently and as part of a team\n\nVery nice to have (but not must) is MS-Teams fundamentals\n\nBusiness fluent English and fluency in either German or French- mandatory\n\nPassion for training and providing customer resolutions\n\nSelf-driven, ambitious person who takes responsibility\n\nDrive continuous improvement within the company\n\nOur offer\nThe opportunity to work closely with top-level leadership in a high-impact role\n\nA fast-paced, international, and collaborative work environment\n\nA challenging and diverse role with high autonomy\n\nA motivating and supportive team culture where your ideas matter\n\nExcellent opportunities for personal and professional growth\n\nRegular team events and the chance to work from another Luware office for up to a month through our exchange program\n\nJoin a collegial, international environment where a fresh, dynamic, and open culture awaits you.\nLet yourself be inspired by the unique Luware spirit!\nReady to unleash your full potential? If this speaks to you, don’t hesitate upload your CV spontaneously for an initial review. We’re just a click away!\nWe can't wait to get to know you!\nWe do not review unsolicited candidate dossiers from recruitment agencies and do not respond to any inquiries","description_format":"text","description_chars":3212,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":true},"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"German","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Call Center Services","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-10-20T14:36:19Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.855,"p_room":1,"age_days":4,"expected_fill_days":28,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/luware-customer-success-manager","json_url":"https://alion.io/job/luware-customer-success-manager.json","meta":{"generated_at":"2026-10-25T09:06:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13022,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2143920},"rest":"https://alion.io/mcp/rest/get_company?id=2143920"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fluware-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fluware-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fluware-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/luware-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fluware-customer-success-manager"}]}