{"id":3774859,"url":"https://alion.io/job/lux-infusion-enterprise-telecom-engineer","title":"Enterprise Telecom Engineer","company":{"id":19841,"name":"LUX Infusion","domain":"luxinfusion.com","url":"https://alion.io/company/lux-infusion","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":84,"open_postings":8,"ghost_share":0,"stale_share":0.625,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"ITIL","optional":true},{"name":"Microsoft Teams","optional":true},{"name":"Service Desk","optional":true}],"status":"live","first_seen_at":"2026-11-04T19:11:48Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T00:06:13Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"See your work in a new light.\nAt LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by lux-meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence.\nAs a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference.\nEnterprise Telecom Engineer\nFull-Time | Remote\nSee Your Work in a New Light\nAt LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. We lead with compassion and clarity, helping patients feel confident in moments that matter while giving our teams and partners the reliable technology they need to deliver exceptional care.\nWe’re seeking an experienced Enterprise Telecom Engineer to help design, support, and optimize our enterprise voice, contact center, and telecommunications infrastructure.\nThis is a full-time, remote opportunity for a telecommunications professional who enjoys solving complex problems, taking ownership, and building reliable technology in a growing healthcare organization.\nWhy This Role Matters\nReliable communication is essential to delivering exceptional patient care. In this role, you’ll help ensure our clinicians, patients, business teams, and partners can connect when they need to.\nYou’ll work across enterprise telecommunications, networking, cloud communications, and contact center technologies while owning technical issues from initial report through root cause and resolution.\nWhat You’ll Do\nEnterprise Telecommunications\nEngineer, administer, maintain, and support enterprise telephony and contact center environments\nSupport and administer Content Guru or comparable enterprise CCaaS/UCaaS platforms\nConfigure and troubleshoot SIP trunks, SIP signaling, RTP/SRTP media flows, Session Border Controllers (SBCs), dial plans, IVR, automated call flows, queues, DIDs, toll-free services, and enterprise voice endpoints\nSupport carrier migrations, technology conversions, platform consolidations, major cutovers, and number-porting initiatives\nMaintain telecommunications inventories, numbering plans, routing configurations, standards, and technical diagrams\nProvide technical leadership during telecommunications outages and service-impacting events\nNetwork Engineering\nSupport and troubleshoot LAN, WAN, internet, wireless, VPN, and cloud connectivity associated with voice and contact center services\nDiagnose issues involving TCP/IP, VLANs, routing and switching, DNS, DHCP, NAT, firewalls, ACLs, VPNs, and QoS\nIdentify and resolve latency, jitter, packet loss, bandwidth, routing, and QoS issues affecting voice quality\nAnalyze packet captures, SIP traces, monitoring telemetry, and vendor diagnostics\nPartner with Network and Security teams on firewall policies, segmentation, SBC integration, connectivity, and secure communications architecture\nValidate network readiness for new locations, acquisitions, relocations, and telecommunications deployments\nCCaaS / Content Guru Engineering\nServe as a primary technical resource for Content Guru\nConfigure and support users, endpoints, queues, routing, call flows, and telecommunications connectivity\nTroubleshoot issues across Content Guru, SIP services, carriers, SBCs, enterprise networks, endpoints, and integrated applications\nPartner directly with telecommunications carriers, ISPs, and technology vendors to resolve service issues\nParticipate in upgrades, configuration changes, deployments, testing, and service improvements\nEvaluate communications architecture for scalability, redundancy, reliability, and operational supportability\nArchitecture & Operations\nHelp develop and evolve enterprise voice and communications architecture\nEstablish technical standards for voice networking, routing, QoS, resiliency, monitoring, and telecommunications deployments\nIdentify single points of failure and recommend improvements\nEvaluate telecommunications technologies, carriers, services, and solutions\nSupport capacity planning and technology lifecycle management\nLead troubleshooting for complex voice and contact center incidents\nPerform root-cause analysis and document corrective actions, preventive measures, runbooks, and troubleshooting procedures\nParticipate in after-hours escalations for critical telecommunications incidents when required\nWhat We’re Looking For\nRequired Qualifications\n5+ years of experience in enterprise telecommunications, networking, unified communications, contact center technology, or related infrastructure engineering\nDemonstrated experience supporting enterprise VoIP and SIP-based telecommunications\nExperience with Content Guru or a comparable enterprise CCaaS/UCaaS platform\nStrong knowledge of SIP, RTP/SRTP, SBCs, SIP trunking, call routing, dial plans, DID management, and number porting\nStrong enterprise networking knowledge, including TCP/IP, VLANs, routing and switching, DNS, DHCP, NAT, firewalls, VPN technologies, and QoS\nAbility to troubleshoot complex telecommunications and voice-quality issues across multiple infrastructure layers\nExperience working with carriers, ISPs, telecommunications vendors, and technology partners\nStrong root-cause analysis, technical documentation, and communication skills\nAbility to independently own complex infrastructure issues while collaborating across IT teams\nPreferred Qualifications\nHands-on administration or engineering experience with Content Guru\nExperience with platforms such as Genesys Cloud CX, NICE CXone, Five9, Cisco Webex Contact Center, or RingCentral\nExperience with enterprise SBC platforms\nCisco or comparable routing and switching experience\nExperience with SD-WAN and Microsoft Teams telephony\nExperience supporting geographically distributed, multi-site organizations\nExperience with carrier migrations, large-scale number-porting projects, and telecommunications cutovers\nFamiliarity with E911 technologies and requirements\nPrevious healthcare IT experience, particularly in environments with heightened privacy, security, and availability requirements\nExperience supporting technology integrations related to mergers and acquisitions\nPreferred Certifications\nCisco CCNA or CCNP Enterprise\nCompTIA Network+\nRelevant Content Guru, CCaaS, or UCaaS vendor certifications\nITIL Foundation\nCommunication & Technical Skills\nThe successful candidate will be able to:\nCommunicate clearly during outages, vendor escalations, technical reviews, and cross-functional discussions\nTranslate complex telecommunications and networking concepts for both technical and business audiences\nCreate clear incident summaries, root-cause analyses, technical diagrams, standards, runbooks, carrier documentation, and implementation plans\nDemonstrate advanced proficiency with enterprise networking, SIP/VoIP, SBCs, packet analysis, network monitoring, and CCaaS/UCaaS administration\nQuickly learn and remain proficient in the systems and platforms required for the role\nWork Environment\nFull-time, remote position\nRegular virtual collaboration with IT, Security, Infrastructure, Applications, Service Desk, business teams, carriers, and technology vendors\nOccasional travel may be required for telecommunications deployments, acquisitions, migrations, or major infrastructure initiatives\nFlexible or after-hours availability may occasionally be required for critical incidents and planned telecommunications cutovers\nMay occasionally be required to move or install telecommunications or network equipment weighing up to approximately 50 pounds\nWhy LUX Infusion?\nAt LUX Infusion, we believe infusion care deserves more light, warmth, clarity, and connection.\nHere, you’ll find:\nPurpose-driven work with meaningful impact\nA patient-first, clinician-led culture\nSupportive and collaborative teammates\nOpportunities to help shape technology in a growing organization\nThe chance to solve complex technical challenges that support real-world patient care\nReady to bring your telecom expertise to an organization where reliable technology directly supports better care? Join LUX Infusion and help us build the communications infrastructure that keeps our teams and patients connected.\nPay Range/Rate\n$120,000—$131,000 USD\nPHYSICAL DEMANDS\nThe physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. If you require a reasonable accommodation during the application or interview process, please contact the LUX Infusion Talent Team at  or 954.385.7322 x 1425.\nWhile performing the duties of this position, the employee may occasionally be required to stand, walk, or sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.\nOTHER REQUIREMENTS\nEmployees are expected to:\nParticipate annually in required legal and ethical compliance training\nConsistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies\nAdhere to all standards and procedures outlined in the LUX Infusion Compliance Manual\nRefrain from any behavior that could be considered unethical or unlawful\nEXPECTATIONS FOR ALL EMPLOYEES\nAll LUX Infusion team members are expected to support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a “stacked-hands” mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement.\nGENERAL INFORMATION\nThe statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required.\nThis role operates in a fast-paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate.\nEmployees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion’s services for individuals with disabilities, including patients, visitors, employees, or others.\nLUX Infusion is an Equal Opportunity Employer. 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