Retail Manager

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered with the world's finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shapes the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets. Come join us now!

Why Join Us?

At LUXASIA, we believe there is beauty within every talent - that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn't that beautiful?

Job Description

Account management (Sephora, FSS and other retail partners)

• Own the day-to-day relationship with Sephora, FSS and other Indonesian retail partners, from store level up to buyers and category managers.
• Agree annual and quarterly sell-out targets per account and door, and drive delivery against them.
• Negotiate and secure in-store visibility: counter space, gondola ends, window and promotional placements, and inclusion in retailer events and catalogues.
• Plan and run joint business reviews with each account, covering performance, upcoming launches, promotions and stock.
• Work with Supply Chain and the accounts to keep stock levels healthy, flag stock-outs early and manage slow-moving inventory.
• Make sure retailer promotions, pricing and mechanics are executed correctly in every door.

In-store experience and brand standards

• Deliver a best-in-class, consistent brand experience in every Indonesia door, in line with SEA and global standards.
• Conduct regular store visits to audit visual merchandising compliance, tester hygiene, counter cleanliness, product availability and service quality.
• Execute launches, campaigns, events and animations in store on time and to brand standard.
• Lead over-the-counter events such as masterclasses and makeovers, and support offsite trade events and pop-ups.
• Gather customer and staff feedback from the floor and share actionable insights with the Retail Manager SEA and HQ.

Retail reporting and analysis

• Produce weekly and monthly retail reports by account and door: sell-out versus target, year-on-year growth, units per transaction, average transaction value, conversion and BA productivity.
• Track the performance and return on every event, promotion, TOA and GWP activation.
• Analyse trends by door, category and hero product, and recommend actions to close gaps.
• Present monthly performance reviews and forecasts to the Retail Manager SEA and the local leadership team.

TOAs and GWPs

• Plan the annual and seasonal calendar of TOAs (tokens of appreciation) and GWPs (gifts with purchase) to support launches, key retail moments and loyalty.
• Forecast quantities by account and door, place orders in time, and allocate stock based on traffic and sales potential.
• Set clear redemption mechanics and thresholds, and brief the retail team so every gift is used correctly.
• Track redemption, stock movement and leftover inventory, and reconcile against budget after each activation.

Incentive and commission plans

• Design, cost and run incentive and commission plans for Beauty Advisors and Counter Managers, aligned with commercial targets and budget.
• Set clear, motivating and fair targets at individual and counter level, and communicate the scheme so every team member understands how to earn.
• Calculate and verify monthly payouts accurately and on time, working with HR and Finance.
• Run short-term contests and spiffs around launches and key retail moments.
• Review the plans each quarter and adjust based on results and team feedback.

Team leadership, morale and engagement

• Lead and manage the full-time and part-time retail team across all Indonesia doors.
• Recruit, onboard and retain high-calibre Beauty Advisors and Counter Managers, working with HR.
• Plan and optimise rosters to cover traffic peaks, events and launches while controlling labour cost.
• Keep team morale high through regular check-ins, recognition, team gatherings and a clear career path.
• Run monthly one-to-ones and twice-yearly performance reviews, and manage underperformance promptly and fairly.
• Monitor attrition and engagement, and act on what the team says.

Training and selling techniques

• Make sure every team member is trained in the brand's selling ceremony, product knowledge and artistry techniques.
• Coach on the floor: observe consultations, give real-time feedback, and role-play selling, upselling and cross-selling.
• Partner with the Education team to deliver launch training, masterclasses and refresher sessions.
• Track training completion and link skills development to sales results and mystery shopper scores.

Operations and cross-functional work

• Manage distribution of samples, testers and point-of-sale materials to doors on time.
• Keep local processes aligned with SEA standards for consistency and efficiency.
• Partner with Marketing, Visual Merchandising, Education, Supply Chain, Finance and HR for seamless execution.
• Manage the Indonesia retail budget for events, TOAs, GWPs, incentives and headcount.

Requirements

Experience

• 6 or more years in beauty, luxury or premium retail in Indonesia, including at least 3 years managing multi-door retail teams.
• Proven experience managing key retail accounts such as Sephora, department stores or travel retail in Indonesia.
• Hands-on experience designing and running incentive and commission schemes.
• Track record of delivering sales targets and improving in-store standards.
• Experience in a distributor model, managing a brand on behalf of a brand principal, is an advantage.

Skills

• Strong commercial and analytical skills; confident with Excel and retail reporting tools.
• Excellent negotiation and relationship-building skills with retail partners.
• Strong coaching ability, with a deep understanding of selling ceremonies and clienteling.
• Organised planner who can manage budgets, stock and multiple launches at once.
• Fluent in Bahasa Indonesia and English, written and spoken.

Attributes

• Passionate about beauty, makeup and skincare, and about the customer experience.
• Energetic, hands-on leader who spends time on the shop floor.
• Builds a positive, motivated team culture.
• Comfortable in a fast-growing, fast-paced environment.
• Willing to work weekends, public holidays and evenings for key retail events.
• Degree in Business, Retail Management or a related field preferred.