{"id":3151267,"url":"https://alion.io/job/luxasia-retail-operations-manager","title":"Retail Operations Manager","company":{"id":4286,"name":"Luxasia","domain":"luxasia.com","url":"https://alion.io/company/luxasia","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":82,"open_postings":146,"ghost_share":0.219,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":70,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":31000,"period":"year","method":"role_country_seniority_unknown","sample_n":33},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T12:24:50Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-31T19:46:33Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":7},"description":"LUXASIA is the leading and largest beauty omnichannel brand-builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, the likes of Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Rabanne, Ferragamo, and SK-II. LUXASIA has established Joint Ventures with the likes of LVMH Group, Revlon (for Elizabeth Arden), Puig, Shiseido, and Orveon (for Laura Mercier). The Group's integrated brand-building capabilities include luxury retail, online commerce, consumer marketing & analytics, and supply chain management. LUXASIA is powered by a diverse and dynamic #OneTeam of 2700 talents across a growing footprint of 15 markets.\nWhy Join Us?\nAt LUXASIA, we believe there is beauty within every talent - that is you.\nWe grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.\nWith LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?\nPosition Purpose\nTo step change our Retail Operations Strategy and Execution with end state in mind to get our BI (Beauty Influencer/Consultant) Organization to perform the best in class Retail Excellence. He / She will draw on extensive knowledge of Retail Operations landscape, people management and functional areas of the business, forging dynamic relationships with business partners to achieve success.\nKey Responsibilities\nUnderstand and analyze the Malaysian market to identify business needs, opportunities and areas for innovation. Develop and implement mid- to long-term retail strategies to achieve business growth projections.\nOversee overall retail operations, driving sales performance, strengthening operational excellence, and managing the leadership and development of store teams. Develop and execute sales strategies across departmental stores, chain stores and strategic event projects in collaboration with the Senior Brand Lead.\nEstablish, implement and maintain Retail Operations SOPs, policies and procedures to ensure consistent, best-in-class store execution and an excellent consumer experience. Ensure compliance with brand values, company guidelines and local regulations through cross-functional collaboration, while maintaining market competitiveness.\nEnsure successful completion of principals’ EQR and Annual Free Goods Audits across markets, including preparation, execution and continuous improvement. Conduct regular store audits to assess sales performance, operational standards, customer service, merchandising, and compliance with policies and procedures. Lead market Mystery Shopping Programmes to maintain high-quality retail experiences.\nLead new store openings, new product launches and regional retail projects, overseeing all associated requirements, including training, manpower planning and deployment by door. Manage retail-related initiatives across the region to drive operational excellence and ensure effective implementation.\nBuild and maintain strong partnerships with retail partners and store management teams. Negotiate for the best business opportunities and work closely with stakeholders to optimise inventory, improve operational processes and enhance business effectiveness. Collaborate with Sales, Marketing, Merchandising, Training and other internal teams to identify sales-driving opportunities and ensure efficient, consumer-centric retail processes.\nDevelop and maintain strategic retail recruitment plans with clearly defined objectives, desired outcomes and recruitment timelines. Supervise, guide and coach the Retail Operations Executive in recruiting, hiring and training Retail Supervisors, Counter Leaders and Beauty Consultants. Oversee manpower planning and deployment to support business and store operations.\nPartner with the Training team to co-develop comprehensive training curricula that strengthen Beauty Consultants’ capabilities and support the achievement of their performance targets.\nAnalyse and review the performance of store management and retail teams, identifying development opportunities, supporting career progression and establishing succession plans to build a strong retail talent pipeline.\nRequirements\nBachelor’s degree or equivalent relevant industry experience.\n8-10 years of experience in Sales and/or Marketing within the beauty and cosmetics industry, with strong knowledge of sales and retail operations.\nAt least 5 years of team leadership experience, with proven people management skills and experience in developing and leading teams.\nStrong knowledge and experience in beauty, skincare and prestige brands, with in-depth retail understanding and the ability to influence stakeholders through strong commercial awareness.\nProficient in stock and inventory management, with strong business acumen, analytical skills and a results-oriented mindset.\nExcellent communication and interpersonal skills, with the ability to engage diverse stakeholders across multicultural environments.\nStrong team player with a commitment to continuous improvement, innovative thinking and strategic planning.\nDigitally savvy, with proven project management capabilities, including project scheduling, milestone tracking and deliverables management.\nAble to manage multiple priorities effectively and thrive in a fast-paced working environment.\nWilling and able to travel within Malaysia as required.\nDo you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?\nIf so, you are the one we are looking for. JOIN US and let’s grow together.\nChampioning Diversity, Equity and Inclusion\nLUXASIA aspires to build a One Team of talents that reflects the diversity of the communities in our operating markets. LUXASIA is committed to providing equal employment opportunities to all individuals, regardless of their race, colour, religion, gender, sexual orientation, age, disability, nationality or ethnic origin, cultural background, social group, marital status, or any other characteristics as provided by law.\nTo explore other careers opportunities, visit our careers page @ https://www.luxasia.com/careers/\nIf you have a question for us, please drop us an email here.\nWe regret to inform you that only shortlisted candidates will be contacted. Thank you.\nRecruitment Privacy Notice\nBy proceeding with your application, you confirm that you have read LUXASIA's recruitment privacy notice [https://www.luxasia.com/recruitment-privacy-notice/] and consent to the LUXASIA group collecting, processing and disclosing your personal data for purposes specified in the notice.\n Note to Staffing Agencies\nPlease DO NOT contact LUXASIA’s employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA’s T&E team before you submit candidates’ resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.","description_format":"text","description_chars":8002,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cosmetics & Makeup","Wholesale","Fragrances & Perfumes","Skincare"],"lifecycle":[{"event":"open","at":"2026-10-23T12:24:50Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":7,"expected_fill_days":70,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/luxasia-retail-operations-manager","json_url":"https://alion.io/job/luxasia-retail-operations-manager.json","meta":{"generated_at":"2026-10-31T22:35:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35213,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4286},"rest":"https://alion.io/mcp/rest/get_company?id=4286"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fluxasia-retail-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fluxasia-retail-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fluxasia-retail-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/luxasia-retail-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fluxasia-retail-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3151267}},{"tool":"search_jobs","arguments":{"company":"luxasia.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3151267},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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