Senior L3 Support / Site Reliability Engineer

Project description

Join our Development Center and become a member of our open-minded, progressive and professional team. You will have a chance to grow your technical and soft skills, and build a thorough expertise of the industry of our client. In this role you will be working on projects for one our world famous clients, a large international investment bank.

We are seeking a technically strong and hands-on Data Architect to design and own end-to-end data sourcing and integration solutions. This role focuses on architecting scalable, secure, and efficient data pipelines that ingest, process, and publish data from a wide variety of sources-including traditional databases, Hadoop, NoSQL systems, and file-based inputs-into our hybrid data platform spanning Google Cloud and on-premises infrastructure.

This is a hands-on role, requiring active participation in solution implementation, including code commits, technical reviews, and close collaboration with engineering teams.

On top of attractive salary and benefits package, Luxoft will invest into your professional training, and allow you to grow your professional career.

Responsibilities

• Provide Level 3 support for technical infrastructure components (e.g. databases, middleware and user interfaces).
• Perform problem and root cause analysis for application production incidents and delivers the necessary resolution pack (i.e. hotfixes, patches).
• Provide L3 Support and remediation on any issues pertaining to the above applications by providing detailed code analysis of applications’ production platform. Remediate incidents/outages pertaining to the platform.
• Estimate time required to implement remediation actions.
• Support and contribute to all relevant documentation following our Client's internal Standards, Procedures and Guidelines.
• Ensure appropriate vendor interaction in a multi-vendor environment.
• Conduct incident and problem management activities
• Attend regular Change Management Boards for regular changes/releases
• Conduct regularly-scheduled Problem Management meetings with IT Product Owners and key stakeholders, infrastructure groups, problem managers and incident managers to track progress and highlight issues.
• Perform detailed technology analyses to highlight weaknesses and make recommendations for improvement.

SKILLS

Must have

• Strong experience with HA infrastructure
• Strong knowledge of Linux RedHat, Apache Webserver, Java Application servers, Load balancers, Oracle Databases
• Experience with any cloud-based infrastructure (GCP/AWS/Azure), highly available and fault tolerant applications.

  o Our Client's tech stack:

  - GCP (GKE, CloudSQL, CloudMonitoring etc), but any other public cloud experience is relevant

  - Kubernetes

  - Terraform

  - Confluent Kafka

  - GitHub Actions

  - Helm

• Good understanding of infrastructure and platform components:

  o Linux and shell scripting, Python

  o DBMS and SQL (Oracle)

  o Container management: OpenShift (Docker, Kubernetes)

  o Middleware: IBM MQ, Solace, JMS, Kafka

  o Application layer protocols (TLS/SSL, HTTP(S), DNS, etc)

  o Version control systems (preferably GIT)

• Good understanding of deployment strategies (such as BlueGreen, Canary, A/B)
• Experience in monitoring/reporting tools such as Splunk, Grafana, Geneos etc
• Experience in Agile practices
• Previous production support experience, with can do mind-set and attitude and hands-on mentality
• Ability to analyse business requirements, defects and propose hot fixes
• Ability to work effectively with senior IT and business stakeholders
• A creative approach towards solving technical problems
• Able to work efficiently with colleagues in multiple locations
• Willing to collaborate across domains, for efficiency in technology sharing and reuse
• Excellent communication skills in English

Nice to have

• Cloud services: GCP
• Experience with automation solutions (Ansible, Jenkins/Groovy, Python, Java)
• DevOps & CI oriented