{"id":2429105,"url":"https://alion.io/job/luxtrust-technical-account-manager","title":"Technical Account Manager","company":{"id":54672,"name":"LuxTrust","domain":"luxtrust.com","url":"https://alion.io/company/luxtrust","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"skeeled","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Capellen, Luxembourg"],"countries":["LU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":71000,"max_usd":165000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4410},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T08:24:55Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-13T12:09:03Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"AboutLuxtrust\nWe are a multicultural and forward-thinking qualified Trust Services Provider based in Capellen, Luxembourg, with over 140 professionals and actively expanding our business internationally. We provide state-of-the-art on on-boarding, digital identities, strong authentication and security services, and qualified electronic signatures, all bundled into integrated digital documents & identity management solutions.\nAs a Trusted Partner, we prioritize building long-lasting relationships with our international clients and stakeholders, based on trust and integrity. We strive to be a Committed Partner, dedicating ourselves to delivering exceptional performance and showing steadfast commitment to make a positive impact. As a Visionary Scout, we are constantly seeking out new opportunities for growth and innovation, always staying ahead of the curve in our industry.\nJoin us in our mission to drive innovation and co-createa better future!\nWe are currently looking for a motivated and driven Technical Account Manager (m/f/x) under a permanent contract.\nSummary\nThe Technical Account Manager (TAM) acts as the trust advisor for the customers he is in charge. The TAM ensures that customers have the adequate quality of services and pays attention to a successful technology adoption. He also makes sure that customers are perfectly informed by our products, services and solutions roadmaps, enabling the anticipation of the customers’ needs.\nMissions of the role\nBuild, maintain, and be accountable for strong and long-lasting relationship with existing clients\nPilot the day-to-day relationships with customers.\n\nEnsure the coherence between the services delivered.\n\nSupport the customers in their requests and provide a close and optimal follow-up.\n\nServe as the lead point of contact for all customer account management matters and act as client’s first level escalation level (after Customer Care involvement)\n\nEnsure a high customer satisfaction and contribute to the customer satisfaction index through annual surveys, in collaboration with Marketing.\n\nOrganize quarterly meetings with each customer and ensure a close and optimal follow-up of the action points.\n\nMonitor the quality of services and our SLAs related to incidents and requests and be force of proposition to suggest and follow improvement plans.\n\nTake care of contract renewal and ensure that LuxTrust meets its contractual obligations, including towards RAs and Application Providers.\n\nNegotiate customer conflict resolution, when necessary.\n\nProvide customers with reporting on activities.\n\nAct as a technical and trust advisor\nUnderstand the customers’ technical and functional stakes and anticipate customers’ needs.\n\nMake sure clients are aware of roadmap evolutions in order to ensure client retention and stimulate upsells.\n\nMake sure the clients implement our products, services and solutions accordingly with our validated models and best practices.\n\nProvide customers with advises on our product and solutions, act as the referent for the LuxTrust portfolio.\n\nHave a deep knowledge of our technical and functional flows.\n\nContribute to upsell and cross-sell\nBe able to identify upsells and cross-sells opportunities.\n\nContribute to the transformation of the customers’ needs into concrete offers, in collaboration with the sales department and the associated Business Development Manager.\n\nOrganize and animate Customer User Groups and workshops\nOrganize Customer User Groups and workshops per thematic twice a year as the minimum.\n\nEnsure the follow-up of projects that concern several customers.\n\nShare update and animate discussions with several customers during these User Groups and workshops.\n\nCollect customers’ feedbacks and ensure a close and optimal follow-up of the action points.\n\nRequired skills\nQualifications / diploma(s): Bachelor’s degree or related experience.\n\nYears of experience in the area: minimum 5 years of experience.\n\nTechnical Competencies:\nDeep understanding and knowledge of our portfolio of products, services and solutions.\n\nDeep understanding of the technical and functional flows flows.\n\nGood understanding of protocols such as SAML, Open ID Connect.\n\nUnder six months, have a deep understanding of the eIDAS Regulation including electronic identities and trust services.\n\nLanguages: French and English fluent. Any other language is an asset.\n\nSpecific skills:\nExcellent communication and writing skills.\n\nExcellent customer relationship management skills.\n\nSkills in project management and coordination.\n\nCapacity to federate teams.\n\nGood understanding of SLAs and ITILs principles.\n\nCore competencies:\nAnalytical mindset & Decision making\n\nOrganizational fluency\n\nPersonal effectiveness\n\nResults driven\n\nClient service mindset\n\nLeadership\n\nStrategic vision\n\nWhat we offer\nA permanent contract based in Capellen - Luxembourg\n\nA competitive salary, in accordance with your education and experience\n\nAttractive benefits and advantages including an employee benefit plan, access to a gym, meal vouchers and additional holidays\n\nA healthy work-life balance including flex work arrangements\n\nParking spaces for all employees\n\nAn open and transparent career path\n\nDevelopment and growth opportunities in a state-of-the art digital company\n\nOur company is committed to fair recruitment, based on the skills of each candidate, regardless of gender nationality, sexual orientation, religion, or any other discriminatory criterion.\nPlease note that in order to comply with our regulatory requirements an extract of the criminal record is requested upon entry into service.","description_format":"text","description_chars":5594,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Luxembourg","iso":"LU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T08:24:55Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["conf:2","win:early"],"computed_at":"2026-10-13T14:37:50Z"},"pay":null,"html_url":"https://alion.io/job/luxtrust-technical-account-manager","json_url":"https://alion.io/job/luxtrust-technical-account-manager.json","meta":{"generated_at":"2026-10-13T14:37:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22430,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54672},"rest":"https://alion.io/mcp/rest/get_company?id=54672"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fluxtrust-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fluxtrust-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fluxtrust-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/luxtrust-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fluxtrust-technical-account-manager"}]}