Client Success Manager I
We're looking for a Client Success Manager I to join our growing Client Success team. Are you passionate about helping clients succeed? Do you love learning the ins and outs of a product and connecting that knowledge to real client outcomes? Are you highly organized, a clear communicator, and eager to grow your career in client success? If so, we'd love to speak with you!
As a CSM I, you are an eager learner and a trusted partner in your clients' early journey with Luxury Presence. You bring genuine curiosity to every client conversation, working to deeply understand their goals and business needs - then translating that understanding into tangible platform outcomes.
Your First Mission: To deeply understand your clients' goals, business needs, and brand vision - and align that knowledge to meaningful platform outcomes.
Your Second Mission: To build trusted relationships through proactive communication, consistent follow-through, and genuine investment in each client's success.
Your Philosophy: To create a raving fan of every person that crosses your path.
In this role, you will support clients through onboarding, develop a strong command of the Luxury Presence platform, and work cross-functionally to ensure clients are getting maximum value from their investment. This is an excellent opportunity to grow your career in client success at a fast-paced, high-growth company.
You're Good At
Building strong, trusted relationships with clients and understanding their goals and priorities
Communicating clearly and proactively - setting expectations, sharing updates, and ensuring clients feel supported
Driving product adoption by translating client goals into thoughtful, tailored platform recommendations
Managing multiple clients and priorities while staying highly organized and detail-oriented
Collaborating cross-functionally to advocate for client needs and ensure timely solutions
Approaching challenges with curiosity, professionalism, and a solutions-oriented mindset
You Have
3+ years of experience in Client Success, Account Management, Customer Support, or a related client-facing role
1+ year managing a book of business
Strong written and verbal communication skills
Comfort learning new software platforms quickly - experience with content management systems and integrations are a plus (ex. Wordpress, shopify, and common CRMs)
A basic understanding of digital marketing concepts (SEO, social media, content, and/or paid media) or a genuine eagerness to learn
A track record of being reliable, organized, and thorough in your work
Experience in a fast-paced, team-oriented environment
An interest in the real estate industry (a passion is a plus!)
Enthusiasm, competitive spirit, and a friendly and sunny disposition
You Crush
Asking great questions - you dig below the surface to truly understand what a client needs
Translating client goals into clear, actionable next steps on the platform
Learning fast and applying new knowledge to real situations
Prioritizing effectively when juggling multiple clients and tasks
Drawing people in with your energy and can-do attitude
Following up, following through, and never letting things fall through the cracks
Not taking yourself too seriously - you stay humble and keep it fun
Job Requirements
Located in Austin, TX or Scottsdale, AZ - Hybrid (In office 3 days a week once)
Working hours of 8:00 am to 5:00 pm