{"id":1807847,"url":"https://alion.io/job/luza-group-application-support-engineer","title":"Application Support Engineer","company":{"id":3807097,"name":"LUZA Group","domain":"luzagroup.com","url":"https://alion.io/company/luza-group","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":"teamlyzer.com","ats_vendor":"Gupy","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lisbon, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Apache Tomcat","optional":false},{"name":"ArgoCD","optional":false},{"name":"AWS","optional":false},{"name":"Dynatrace","optional":false},{"name":"GCP","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false},{"name":"Java","optional":true}],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-02T00:00:00Z","board_verified":false,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Sobre a vaga\nEnsure the operability and availability of production solutions as L2 Support. You will monitor and manage batch processing, investigate production incidents, and act as a technical integrator ensuring compliance with DevOps standards. Work together with expert teams on projects of large magnitude.\nO que vais fazer\nEnsure the operability and availability of production solutions as L2 Support\nMonitor and manage batch processing and production activities using Control-M\nInvestigate and resolve production incidents, including application, batch and file transfer issues\nPerform operational activities such as deployments, restarts, disaster recovery and resource management\nMonitor applications and infrastructure using Dynatrace and other monitoring tools\nProvide technical support to application and technical teams and coordinate escalations when required\nParticipate in releases, changes and continuous improvement initiatives\nOptimise processing chains and improve operational performance\nMaintain operational procedures and technical documentation\nProduce operational and performance reports and ensure effective communication with stakeholders\nAct as a technical integrator, ensuring compliance with DevOps best practices and standards\nHybrid work model\nO que é pedido\nSenior-level experience in Application Support / Production Support\nStrong knowledge of Open environments - Windows & Linux\nExperience with Control-M for batch scheduling, monitoring and incident management\nKnowledge of Tomcat / Apache and application deployment\nExperience with CFT / Connect Express for file transfers\nKnowledge of Public Cloud environments, preferably AWS or GCP\nExperience with Kubernetes and ArgoCD\nExperience with Dynatrace for application and infrastructure monitoring\nKnowledge of ServiceNow or similar IT Service Management tools\nGood knowledge of ITIL V4 and Agile methodologies\nEnglish - B1 minimum\nStrong communication, reporting and stakeholder management skills\nProactive, rigorous and service-oriented mindset\nValorizado\nFrench - A1/B1 is a plus\nO que é oferecido\nWage according to candidate's professional experience\nRemote Work whenever possible\nDelivery of work equipment adjusted to the performance of functions\nBenefits plan\nAnd others\nResumo organizado por IA a partir do anúncio original. Confirma os detalhes no site da empresa.","description_format":"text","description_chars":2359,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Elementary (A1)","optional":true},{"language":"English","level":"Intermediate (B1)","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Portugal","iso":"PT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-03T19:35:48Z"}],"visa":[],"liveness":{"score":43,"band":"fade","label":"Fading","p_open":1,"p_active":0.477,"p_room":0.9,"age_days":10,"expected_fill_days":20,"reasons":["seen:10","agency","velocity","win:mid"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/luza-group-application-support-engineer","json_url":"https://alion.io/job/luza-group-application-support-engineer.json","meta":{"generated_at":"2026-10-12T10:22:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15869,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3807097},"rest":"https://alion.io/mcp/rest/get_company?id=3807097"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fluza-group-application-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fluza-group-application-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fluza-group-application-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/luza-group-application-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fluza-group-application-support-engineer"}]}