{"id":1729520,"url":"https://alion.io/job/luza-group-servicenow-developer-itsm","title":"ServiceNow Developer (ITSM)","company":{"id":3807097,"name":"LUZA Group","domain":"luzagroup.com","url":"https://alion.io/company/luza-group","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":"teamlyzer.com","ats_vendor":"Gupy","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lisbon, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-02T23:26:29Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-02T23:26:29Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Sobre a vaga\nConfigure, customize, and maintain ServiceNow ITSM modules following ServiceNow best practices. You will participate in the implementation of Incident Management, Problem Management, and future applications, collaborating closely with ServiceNow Business Analysts to improve IT service management processes.\nO que vais fazer\nConfigure, customize, and maintain ServiceNow ITSM modules following ServiceNow best practices\nParticipate in the implementation of Incident Management, Problem Management, and future applications in ServiceNow\nGather, analyze, and translate business requirements into scalable ServiceNow solutions\nEnsure platform configurations remain maintainable, upgrade-friendly, and aligned with ServiceNow standards\nMaintain technical and functional documentation to ensure knowledge sharing and platform sustainability\nSupport end users during the rollout of new functionalities and provide guidance on platform usage\nCollaborate closely with ServiceNow Business Analyst to continuously improve IT service management processes\nContribute to platform governance, quality assurance, and continuous improvement initiatives\nStay informed about new ServiceNow capabilities and recommend improvements that add value to the organization\nCreate dashboards whenever needed\nO que é pedido\nHybrid work model\nSenior: minimum 3 years on a similar role\nBachelor's degree in computer science or equivalent\nStrong expertise in ServiceNow ITSM configuration\nHands-on experience in the development, management and deployment of ServiceNow ITSM components, following best practices\nExperience in system quality review, troubleshooting and problem-solving, including the definition of workarounds and permanent solutions\nExperience with JavaScript within the ServiceNow platform\nFamiliarity with REST API integrations and IntegrationHub\nExperience with ServiceNow ITSM and workflow best practices\nKnowledge of ServiceNow delivery and ITIL best practices\nStrong analytical and problem-solving skills\nGood communication skills, with the ability to interact with technical teams and business stakeholders\nProactive, team-oriented and solution-focused mindset\nEnglish: B2-C1\nServiceNow CSA - Certified System Administrator - Mandatory\nValorizado\nKnowledge of CMDB is a strong plus\nServiceNow CIS - ITSM\nITIL Foundation\nServiceNow Development Certifications\nKnowledge of Infrastructure and ITOM\nO que é oferecido\nWage according to candidate's professional experience\nRemote Work whenever possible\nDelivery of work equipment adjusted to the performance of functions\nBenefits plan\nAnd others\nResumo organizado por IA a partir do anúncio original. Confirma os detalhes no site da empresa.","description_format":"text","description_chars":2690,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Portugal","iso":"PT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-02T23:26:29Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.542,"p_room":1,"age_days":3,"expected_fill_days":18,"reasons":["seen:3","agency","velocity","win:early"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/luza-group-servicenow-developer-itsm","json_url":"https://alion.io/job/luza-group-servicenow-developer-itsm.json","meta":{"generated_at":"2026-10-06T22:44:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3378,"day_limit":5000,"remaining_today":1622,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3807097},"rest":"https://alion.io/mcp/rest/get_company?id=3807097"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fluza-group-servicenow-developer-itsm"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fluza-group-servicenow-developer-itsm"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fluza-group-servicenow-developer-itsm"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/luza-group-servicenow-developer-itsm\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fluza-group-servicenow-developer-itsm"}]}