{"id":1729526,"url":"https://alion.io/job/luza-group-servicenow-technical-lead","title":"ServiceNow Technical Lead","company":{"id":3807097,"name":"LUZA Group","domain":"luzagroup.com","url":"https://alion.io/company/luza-group","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":"teamlyzer.com","ats_vendor":"Gupy","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lisbon, Portugal"],"countries":["PT"],"hiring_countries":["PT"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false}],"status":"live","first_seen_at":"2026-10-02T23:26:29Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-02T23:26:29Z","board_verified":false,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"Sobre a vaga\nDefine and maintain the technical architecture of the ServiceNow platform. Lead the design, configuration, and development of ServiceNow solutions in accordance with ServiceNow best practices and platform governance. Work together with expert teams on projects of large magnitude and intensity.\nO que vais fazer\nDefine and maintain the technical architecture of the ServiceNow platform\nLead the design, configuration, and development of ServiceNowsolutions in accordance with ServiceNow best practices and platform governance\nReview and validate technical designs, configurations, and custom developments to ensure scalability, maintainability, and upgrade readiness\nProvide technical leadership and mentoring to ServiceNow developers and administrators\nDesign complex workflows, Service Catalog items, integrations, and platform automations\nCollaborate with business stakeholders to translate functional requirements into robust technical solutions\nEnsure platform performance, security, reliability, and compliance with organizational standards\nParticipate in platform roadmap planning and identify opportunities to leverage new ServiceNow capabilities\nReview platform upgrades and assess their impact on existing customizations and integrations\nOversee technical documentation and ensure knowledge is properly maintained and shared across the team\nWork closely with infrastructure, integration, security, and enterprise architecture teams to ensure seamless platform integration\nPromote continuous improvement by identifying opportunities tosimplify processes, reduce technical debt, and improve platform adoption\nHybrid work model\nO que é pedido\nSenior: minimum 3 years on a similar role\nBachelor's degree in computer science or equivalent\nStrong expertise in designing, implementing and administering ServiceNow solutions\nStrong experience with ServiceNow ITSM modules, including Incident, Problem, Change, Request Management and Service Catalog\nDeep knowledge of Flow Designer, IntegrationHub, Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, Notifications and Catalog development\nStrong experience with JavaScript within the ServiceNow platform\nExperience designing and implementing integrations using REST APIs, SOAP, MID Server and IntegrationHub\nSolid understanding of ServiceNow platform architecture, data model, security model and upgrade strategy\nAbility to review and optimise customisations while minimising technical debt\nKnowledge of ServiceNow delivery and ITIL best practices\nProven leadership, mentoring and coaching experience\nStrong team player, proactive and solution-oriented mindset\nEnglish: B2-C1\nServiceNow CSA - Certified System Administrator - Mandatory\nServiceNow CAD - Certified Application Developer - Mandatory\nValorizado\nKnowledge of CMDB is a strong plus\nServiceNow CIS - ITSM\nITIL Foundation\nKnowledge of Infrastructure and ITOM\nO que é oferecido\nWage according to candidate's professional experience\nRemote Work whenever possible\nDelivery of work equipment adjusted to the performance of functions\nBenefits plan\nAnd others\nResumo organizado por IA a partir do anúncio original. Confirma os detalhes no site da empresa.","description_format":"text","description_chars":3188,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Portugal","iso":"PT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-02T23:26:29Z"}],"visa":[],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":0.85,"p_active":0.467,"p_room":0.75,"age_days":24,"expected_fill_days":28,"reasons":["seen:24","agency","velocity","win:late"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/luza-group-servicenow-technical-lead","json_url":"https://alion.io/job/luza-group-servicenow-technical-lead.json","meta":{"generated_at":"2026-10-27T09:17:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10325,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3807097},"rest":"https://alion.io/mcp/rest/get_company?id=3807097"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fluza-group-servicenow-technical-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fluza-group-servicenow-technical-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fluza-group-servicenow-technical-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/luza-group-servicenow-technical-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fluza-group-servicenow-technical-lead"}]}