Client Relations Coordinator
LVH is the premier home chartering service for the world’s elite, bringing together a collective of trusted homeowners and guests who share a passion for refinement, elegance, and elevated human experiences. LVH offers the finest curated experiences, unparalleled in-home full services, exclusive home management, and advisory services combined with the latest technology trends.
Under general supervision, the Client Relations Coordinator will provide direct support and liaison to the Client Relations Management to perform related work as required.
ESSENTIAL FUNCTIONS
Manage all initial communication with clients across multiple channels (email, calls, chat, etc.)
Build and maintain comprehensive client profiles within the CRM system
Qualify inbound leads through initial assessment of client background, preferences, and requirements
Assign high-value and suitable leads to Client Relations Directors
Support the team throughout all stages of the deal-closing process
Ensure accuracy, completeness, and proper tracking of data within the CRM system
Monitor and trace lead sources to support marketing insights and future initiatives
Prepare documents and conduct research as needed to support client requirements
Prepare PAC (Pricing and Availability Check) templates based on client requirements
Reach out to property owners and managers to confirm availability, pricing, and terms
Assist in creating proposals based on provided instructions
Submit proposals for review and approval by the Team Lead and/or Director
Perform other related tasks as assigned by the Client Relations Director - Operations
SKILL AND KNOWLEDGE QUALIFICATIONS
3+ years of focus experience with hotel, travel, concierge & executive support
Experience with luxury or high-net-worth clients is preferred but not required
Bachelor's degree is a minimum educational requirement
Exceptional verbal and written English communication skills
Strong experience with CRM, Google Suite, and other organizational tools
Multi-tasking capabilities and working effectively under deadlines
Knowledge of customer service principles and best practices
Focuses and works together with team members in accomplishing work objectives.
Actively appreciates the diverse capabilities, insights, and ideas of others and working effectively
Sets high standards of performance for self-assuming responsibility and accountability
COMPENSATION
Competitive gross monthly salary ranging from €1,100 to €1,300
Performance-based bonus
Minimum of 20 days of paid annual leave
Paid public holidays in accordance with the Serbian holiday calendar
Paid sick leave in accordance with applicable Serbian labor laws
Work equipment stipend
Private health insurance
Flexible work schedule, subject to business needs and management approval