Associate Premium Auditor

Department:  Policyholder Services

Accountable to: Premium Audit Manager

Overview

The Associate Premium Auditor conducts workers’ compensation premium audits by reviewing policyholder financial and operational records to accurately determine final earned premium. This entry-level role is designed as a two- to three-year development program that builds practical premium audit, workers’ compensation, and underwriting knowledge through hands-on experience, training, and application of established rules and procedures.

Roles, Responsibilities, and Priorities

Major Areas of accountability

Audit Execution

 Review policyholder financial and operational records to determine accurate premium base exposures in accordance with the policy contract, applicable manuals, rules, and procedures.

Analyze payroll, sales, subcontractor, and other supporting documentation to verify exposure information and identify items requiring clarification or follow-up.

Prepare clear audit findings and supporting documentation that explain premium adjustments, classification decisions, and audit conclusions.

Compliance & Quality

 Apply NCCI regulations, company guidelines, and established audit standards to support accurate, consistent, and well-documented audit outcomes.

Maintain accurate audit documentation and follow established review practices to support quality assurance, consistency, and regulatory compliance.

Customer Engagement

 Communicate with policyholders and agents to explain the premium audit process, clarify exposure classifications, and maintain positive service-focused relationships.

Respond to policyholder and agent inquiries with professionalism, empathy, and timely follow-through to support a positive audit experience.

Operational Support & Continuous Improvement

Support timely audit completion through effective workload management, due date tracking, and coordination with internal business partners; identify opportunities to improve processes, strengthen audit operations, and support consistent service delivery.

Assist with department initiatives, workflow improvements, and cross-functional projects that enhance efficiency, accuracy, and service outcomes.

Technology & AI-Enabled Efficiency

Use approved technology, automation, and AI-enabled tools responsibly to support audit preparation, documentation review, workflow efficiency, and continuous learning while maintaining accuracy, confidentiality, and sound professional judgment.

Desired Skills and Experience

Personality/Working Style

Strong Character

Demonstrates integrity, sound judgment, and alignment with company values, mission, and vision.

Approaches work with honesty, accountability, curiosity, and persistence.

Makes thoughtful decisions and seeks guidance when circumstances require additional review.

Passion for Innovation

Maintains a willingness to learn, grow, and adapt as business needs, tools, and processes evolve.

Demonstrates flexibility and comfort working through change, ambiguity, and new approaches.

Collaborates with others to identify improvements that support department and organizational goals.

Strong Communicator

Communicates clearly and professionally in written and verbal interactions with policyholders, agents, and internal partners.

Listens with empathy, remains open-minded, and seeks to understand before responding.

Provides timely updates, asks clarifying questions, and follows through on commitments.

Analytical Skills

Assembles, organizes, and evaluates diverse information to support accurate audit conclusions.

Applies policy, precedent, and company guidelines to make informed recommendations and decisions.

Recognizes issues that require escalation and seeks management review when appropriate.

Technical Knowledge

Develops working knowledge of workers’ compensation classifications, audit techniques, and applicable premium audit rules.

Applies relevant manuals, procedures, and documentation standards to support consistent audit outcomes.

Uses Microsoft Office and other business applications effectively to complete assigned work.

Demonstrates openness to using approved AI-enabled tools to improve productivity, organize information, strengthen documentation, and support learning while applying appropriate review and judgment.

Decision Authority

Determines exposure and appropriate classification of business operations through logical application of manual rules and company procedures.

Exercises judgment within established authority and escalates complex or unusual situations for guidance.

Education and experience

A CPCU or Bachelor’s degree. Minimum of 1 year of workers’ compensation premium audit or underwriting experience preferred.  CPCU and/or APA preferred.

OR High School Diploma with a minimum of 4 years workers’ compensation premium audit experience. 

Underwriting experience may be considered with demonstrated competencies in NCCI rules and classifications.