{"id":1601837,"url":"https://alion.io/job/lyft-analyst-global-support-workforce-planning","title":"Analyst, Global Support Workforce Planning","company":{"id":234,"name":"Lyft","domain":"lyft.com","url":"https://alion.io/company/lyft","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":89,"open_postings":22,"ghost_share":0,"stale_share":0.455,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-10-06T05:45:30Z"}},"role":"HR","role_family":"HR","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":102000,"period":"year","method":"role_country_seniority_unknown","sample_n":481},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Python","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-08-20T19:39:28Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-10-07T01:22:53Z","board_verified":true,"closed_at":null,"days_open":47,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":47},"description":"At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.\nLyft is seeking an Analyst to join our Business Forecast & Planning team within Customer Care Operations. This role owns the forecasting, capacity, and scheduling models that keep our global support workforce sized and staffed correctly. You'll work hands-on with our BPO partners to translate demand signals into staffing plans, and bring deep contact centre planning expertise to a team managing support at scale across multiple sites and geographies.\nResponsibilities:\nSupport the development and upkeep of the models and frameworks that connect business drivers to staffing and resourcing decisions\nTranslate large, complex, and sometimes ambiguous data into clear, actionable insights that support leadership recommendations\nOwn day-to-day planning execution, from dashboards maintenance and reporting to business reviews, with a sharp focus on accuracy and the details that matter\nLeverage AI tools to build and maintain dashboards, reports, and analyses that support the team's recommendations and insights\nIdentify and help drive opportunities to improve how the team plans and operates\nMove quickly on ambiguous, time-sensitive requests, using modern tools to work smarter and faster\nExperience:\n2+ years in planning, forecasting, capacity/resource management, or a related analytical role; consulting, investment banking, FP&A, or ops strategy backgrounds also fit well\nSharp analytical mindset with hands-on SQL and Python skills\nAI fluency, comfortable using AI tools to accelerate analysis and problem-solving\nStrong business acumen paired with genuine curiosity about how large, complex business systems work; fast learner with a bias towards action, comfortable building context quickly across new systems and stakeholders\nSelf-directed, with a track record of turning data into real decisions; strong communicator, able to build trust with stakeholders across functions and levels\nExposure to workforce management/resource planning is a plus\nBachelor's degree in Business, Engineering, Data Science, or a related quantitative field; advanced degree a plus\nBenefits:\nExtended health and dental coverage options, along with life insurance and disability benefits\nMental health benefits\nFamily building benefits\nChild care and pet benefits\nAccess to a Lyft funded Health Care Savings Account\nRRSP plan with company match to help save for your future\nIn addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service \nLyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.\nSubsidized commuter benefits and Lyft ride credits\nLyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.\nLyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule - Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid\nThe expected base pay range for this position in the Toronto area is CAD $79,600 - CAD $99,500, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.\nLyft may use artificial intelligence to screen applicants, however, Lyft employees make the ultimate selection and hiring decisions.\nThis job fills an existing vacancy.","description_format":"text","description_chars":5060,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Shared Mobility","Ride Hailing"],"lifecycle":[{"event":"open","at":"2026-10-01T19:31:50Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.662,"p_room":0.6,"age_days":46,"expected_fill_days":48,"reasons":["conf:2","velocity","win:late","crowd:brand"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/lyft-analyst-global-support-workforce-planning","json_url":"https://alion.io/job/lyft-analyst-global-support-workforce-planning.json","meta":{"generated_at":"2026-10-07T01:33:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2516,"day_limit":5000,"remaining_today":2484,"minute_limit":60,"resets_at":"2026-10-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":234},"rest":"https://alion.io/mcp/rest/get_company?id=234"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flyft-analyst-global-support-workforce-planning"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flyft-analyst-global-support-workforce-planning"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flyft-analyst-global-support-workforce-planning"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lyft-analyst-global-support-workforce-planning\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flyft-analyst-global-support-workforce-planning"}]}