{"id":1601763,"url":"https://alion.io/job/lyft-associate-operations-manager","title":"Associate Operations Manager","company":{"id":234,"name":"Lyft","domain":"lyft.com","url":"https://alion.io/company/lyft","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":21,"ghost_share":0,"stale_share":0.476,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-08T05:49:30Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nashville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":88560,"max":110700,"currency":"USD","period":"year","gross":null,"usd_annual":110700},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-25T15:10:22Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-09T02:37:59Z","board_verified":true,"closed_at":null,"days_open":44,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":44},"description":"At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.\nFlexdrive is a subsidiary of Lyft that works together with Lyft teams to realize our shared mission. \nFlexdrive builds the operational backbone for the future of mobility. As a fleet management leader and Lyft subsidiary, the company extends its expertise into autonomous vehicle infrastructure - managing the physical operations that keep fleets safe, available, and performing at scale. The Nashville depot is the first proof point in a multi-market expansion.\nThe Opportunity\nReporting to the Operations Manager, AV Depot, the Associate Operations Manager is the second leadership layer at the Nashville AV depot. This role exists because one Operations Manager cannot provide the people leadership, floor coverage, and operational bandwidth a 24/7 depot of this scale requires.\nThe Associate Operations Manager carries ownership across two critical business workstreams: workforce scheduling support and process standards compliance. Fleet Operations Leads report to the Operations Manager - but during mid shifts, the Associate Operations Manager is the operational authority on the floor, directing their work, setting the quality standard, and serving as their most experienced resource and mentor.\nThis is a management role with a floor orientation. The Associate Operations Manager is present, coaching, directing, and executing alongside the team - while simultaneously carrying business responsibilities that directly impact depot readiness and partner compliance. This role is the bridge between the Fleet Operations Lead layer and the Operations Manager.\nResponsibilities:\nScheduling & Workforce Planning SupportOwns the depot schedule - building, maintaining, and adjusting shift coverage across all teams to ensure the depot is consistently staffed and operationally ready.\nMonitors attendance, manages real-time coverage gaps, and proactively addresses workforce trends before they become operational problems.\nPartners with the Operations Manager on workforce planning, surfacing scheduling risks and recommendations with enough lead time to act.\n\nTraining Program Execution & Certification ComplianceOwns the planning and coordination of training program execution across all shift teams - ensuring Fleet Operations Associates and Fleet Operations Leads are scheduled, prepared, and on track to complete required partner certifications, safety refreshers, and qualification renewals.\nMaintains certification and qualification records for the team, flagging upcoming renewals and escalating compliance risks to the Operations Manager before they become audit findings.\nPartners with the Program Lead Trainer to ensure qualified trainers are in place, training resources are available, and delivery stays consistent across shift teams.\n\n Floor Execution & Quality StandardsLead the day-to-day execution of critical operational systems and processes for our 24/7 AV fleet management operations, including depot layout adherence, vehicle flow (charging, cleaning, maintenance, staging, diagnostics), parts management, and data handling.\nServes as the operational authority during mid shifts - directing Fleet Operations Leads and Fleet Operations Associates on task execution, resolving workflow conflicts, and holding the floor accountable to depot performance targets.\nOwns quality on shift: vehicle readiness, safety inspections, and quality standards - inspecting, enforcing, and setting the standard by working alongside the team.\nMaintains accurate shift documentation and manages shift handoffs with discipline, ensuring the incoming Fleet Operations Lead has full situational awareness and no items fall through the gap.\n\nFleet Operations Lead Mentorship & Operational DirectionDirects Fleet Operations Leads operationally on shift - task priorities, execution decisions, real-time escalations.\nServes as the most experienced senior leader in the building in absence of the Operations Manager, providing in-the-moment coaching and surfacing structured performance observations to the Operations Manager.\n\nExperience:\n5+ years of progressive experience in operational leadership, with a strong understanding of autonomous vehicle (AV) or complex fleet operational environments.\nProven track record of launching and scaling new operational sites or programs, including accountability for facilities, team performance, and operational outcomes.\nDemonstrated expertise in safety management and regulatory compliance within transportation, automotive, or similar regulated industries.\nExperience executing incident response and coordinating multi-vendor support in complex operational environments.\nAbility to work a flexible schedule, including nights, weekends, and holidays as needed, to effectively support and lead a 24/7 AV depot operation.\nExceptional leadership in training execution and team development, with the ability to lead high-performing teams in safety-critical operations at scale.\nStrong analytical and data-driven mindset, with the ability to translate operational data into actionable decisions and surface clear recommendations to leadership.\nDemonstrated leadership ability in fast-paced, high-accountability environments, with excellent communication and interpersonal skills to drive cross-functional alignment and lead on-site operations.\nBachelor's degree in Engineering, Business, Operations Management, or a related field.\nBenefits:\nGreat medical, dental, and vision insurance options with additional programs available when enrolled\nMental health benefits\nFamily building benefits\nChild care and pet benefits\n401(k) plan with company match to help save for your future\nIn addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off\n18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible\nSubsidized commuter benefits\nMonthly Lyft credits and complimentary Lyft Pink membership\nNote: For this role, candidates must reside in states registered for Flexdrive Services LLC.\nThis role is on-site at a Lyft Flexdrive hub or office location full time. #Onsite\nThe expected base pay range for this position in the Toronto area is $88,560 - $110,700, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.\nFlexdrive is an Equal Opportunity Employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. Flexdrive also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. 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