{"id":1601820,"url":"https://alion.io/job/lyft-software-engineer-self-service-intelligence-scc-eng","title":"Software Engineer - Self Service Intelligence, SCC Eng","company":{"id":234,"name":"Lyft","domain":"lyft.com","url":"https://alion.io/company/lyft","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":76,"open_postings":21,"ghost_share":0,"stale_share":0.952,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Backend","role_family":"Backend","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Claude Code","optional":false},{"name":"Copilot","optional":false},{"name":"Cursor","optional":false},{"name":"DynamoDB","optional":false},{"name":"Go","optional":false},{"name":"Java","optional":false},{"name":"Machine Learning","optional":false},{"name":"Python","optional":false},{"name":"Redis","optional":false},{"name":"Agentic Workflows","optional":true},{"name":"Prompt Engineering","optional":true}],"status":"live","first_seen_at":"2026-09-11T16:41:14Z","employer_posted_date":"2026-09-12","last_verified_at":"2026-10-15T06:43:34Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.\nEvery day, millions of riders and drivers depend on Lyft to get where they're going. When something goes wrong along the way, they expect us to make it right - quickly, clearly, and without friction. How fast and how well we resolve those moments shapes whether people keep choosing Lyft.\nThe Self-Serve Intelligence team, within the Safety & Customer Care org, is composed of engineers building the AI-powered systems that do exactly that: resolving rider and driver suboptimal experiences without agent involvement through AI Assist (e.g. AI Agents), automations, and self-serve workflows. Our goal is to make getting help feel effortless. We design and build backend services, APIs, and GenAI-powered products that combine robust engineering with applied AI to deliver reliable, scalable self-serve experiences.\nWe are looking for a highly motivated, collaborative, team-focused and technically strong Software Engineer to join our Self-Serve Intelligence team. As a member of this team, you will build the services and AI-powered products that resolve customer issues autonomously. Every day, you'll partner with machine learning engineers, product, design, data science, and operations on high-impact projects - from shipping new AI Agent capabilities, to building the evaluation pipelines that keep their quality high, to improving the backend services underneath them. You'll bring strong engineering instincts, genuine curiosity about applied AI, and a willingness to work through ambiguity in a space that changes month to month. \nResponsibilities:\nWrite well-crafted, well-tested, readable, and maintainable code\nPartner with senior engineers to design, build, and ship backend services and GenAI-powered products (e.g. AI Agents) that resolve rider and driver suboptimal experiences\nIndependently lead tasks from idea to execution\nContribute to evaluation frameworks that measure and improve the quality of GenAI-driven customer experiences\nBuild and extend APIs and data models within the team's services\nDebug and help improve the reliability of the systems you work on, and participate in resolving ongoing incidents\nLearn and apply emerging AI capabilities to your day-to-day work\nPartner with machine learning, product, design, data science, and operations to turn customer pain points into shipped solutions\nParticipate in code reviews to ensure code quality and distribute knowledge\nParticipate in knowledge sharing by supporting brown bags, tech talks, and championing appropriate tech and engineering best practices\nExperience:\nProficiency in at least one general-purpose programming language (e.g., Python, Java, Go); Python preferred\nFamiliarity with distributed systems and microservices\nFamiliarity with building or consuming APIs in a service-oriented environment\nExposure to at least one operational or analytical data system (e.g., DynamoDB, Redis, etc.)\nAbility to write thorough, scalable, and clear design documentation\nAbility to learn and research new technologies rapidly and build scalable solutions to tackle problems\nAbility to manage your own workload with guidance from senior engineers\nExperience using AI-assisted development tools responsibly (e.g. Claude Code, GitHub Copilot, Cursor, AI agents)\nWillingness to work through ambiguity, developing deployable solutions to complex problems\nGood written and verbal communication skills\nPreferred qualifications\nHands-on exposure to LLMs, agentic workflows, or building AI Agents - through work, internships, coursework, or personal projects\nExperience with prompt engineering, model evaluation pipelines, or AI agent frameworks\nFamiliarity with monitoring and debugging production services\nPlease submit your resume in English.","description_format":"text","description_chars":3884,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Shared Mobility","Ride Hailing"],"lifecycle":[{"event":"open","at":"2026-10-01T19:31:50Z"}],"visa":[],"liveness":{"score":36,"band":"fade","label":"Fading","p_open":1,"p_active":0.478,"p_room":0.75,"age_days":33,"expected_fill_days":40,"reasons":["conf:3","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/lyft-software-engineer-self-service-intelligence-scc-eng","json_url":"https://alion.io/job/lyft-software-engineer-self-service-intelligence-scc-eng.json","meta":{"generated_at":"2026-10-15T07:31:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11205,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":234},"rest":"https://alion.io/mcp/rest/get_company?id=234"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flyft-software-engineer-self-service-intelligence-scc-eng"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flyft-software-engineer-self-service-intelligence-scc-eng"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flyft-software-engineer-self-service-intelligence-scc-eng"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lyft-software-engineer-self-service-intelligence-scc-eng\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flyft-software-engineer-self-service-intelligence-scc-eng"}]}