{"id":1601783,"url":"https://alion.io/job/lyft-staff-product-manager-customer-care-platform-data","title":"Staff Product Manager, Customer Care Platform & Data","company":{"id":234,"name":"Lyft","domain":"lyft.com","url":"https://alion.io/company/lyft","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":13,"ghost_share":0,"stale_share":0.462,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Product","role_family":"Product","seniority":"staff","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":107000,"max_usd":202000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":14},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copilot","optional":false},{"name":"LLM","optional":false}],"status":"live","first_seen_at":"2026-07-24T21:13:43Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-11-06T14:05:00Z","board_verified":true,"closed_at":null,"days_open":104,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":104},"description":"At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.\nLyft connects people to transportation to change the way we live and get around our communities. We are looking for product managers who bring exceptional creative and analytical skills to drive forward a best in class product. Product management at Lyft leads the integration of engineering, data science, and design to achieve the company's vision for reinventing transportation. We are looking for entrepreneurial and passionate Product Managers to innovate and execute across a rapidly growing, fast paced company and industry from our Toronto office.\nEvery great support experience depends on the person behind it having the right tools, context, and intelligence to solve the problem in front of them. The Platform & Data teams build the tools our human support agents work in every day-and own the data that tells Lyft, and the world, what our customers are actually experiencing. As AI rapidly changes what's possible, we're reinventing how agents work: pairing them with copilots and AI that surface the right answer instantly, take on repetitive work, and raise the quality and consistency of every interaction. At the same time, we're building the data foundation that turns millions of support contacts into an accurate, trusted view of issue types and trends-used inside the team, across the company, and in what we report externally. This role owns that mandate end to end: setting the vision and strategy, and driving execution on the hardest problems across both the platform and its data.\nResponsibilities:\nOwn the vision, strategy, and multi-quarter roadmap for Lyft's agent platform and the data that powers customer care & safety reporting\nDefine and drive how AI and copilot capabilities make agents more efficient and raise the quality and consistency of their work\nLead execution on the most complex, cross-cutting initiatives across the platform and its data\nOwn the accuracy and integrity of customer care & safety data so it can be trusted for internal decisions, company-wide use, and external reporting on issue types and trends\nShape how the platform is architected, configured, and operated as agent workflows and AI capabilities evolve\nPartner deeply with engineering, data science, ML, design, and support operations to turn strategy into shipped product\nServe as the senior product voice on agent platform and data, aligning stakeholders and executives around a clear direction\nDefine the metrics that matter and use them to prioritize and measure real-world impact\nExperience:\n8+ years of product management experience, including owning the vision and strategy for a platform or a complex, cross-functional product area\nDirect experience with AI/ML-powered products-ideally copilots, agent-assist, or LLM-based tooling-with a real understanding of their capabilities and limits\nStrong data fluency: you've owned or worked closely with data pipelines, data quality, and reporting, and you care about getting the numbers right\nA track record of driving execution on ambiguous, high-complexity problems that span multiple teams and systems\nComfortable operating with autonomy and influencing senior stakeholders without direct authority\nStrengths:\nCustomer obsession: You care deeply about the support experience and dive into the details of customer and agent problems\nTechnical depth: You engage credibly with engineers and understand platform + AI/ML/LLM capabilities, limitations, and emerging developments\nData rigor: You treat data as a product-accurate, well-defined, and trustworthy enough to report externally\nStrategic ownership: You set direction, not just execute against it, and bring others along\nBias to action: You break down complex problems, build elegant solutions, and move quickly to deploy them at scale\nDegree in Computer Science, Engineering, Math, or equivalent technical experience strongly preferred\nBenefits:\nExtended health and dental coverage options, along with life insurance and disability benefits\nMental health benefits\nFamily building benefits\nChild care and pet benefits\nAccess to a Lyft funded Health Care Savings Account\nRRSP plan with company match to help save for your future\nIn addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service \nLyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.\nSubsidized commuter benefits and Lyft ride credits\nLyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.\nLyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule - Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid\nThe expected base pay range for this position in the Toronto area is CAD $172,000 - CAD $215,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.\nLyft may use artificial intelligence to screen applicants, however, Lyft employees make the ultimate selection and hiring decisions.\nThis job fills an existing vacancy.","description_format":"text","description_chars":6848,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Shared Mobility","Ride Hailing"],"lifecycle":[{"event":"open","at":"2026-10-01T19:31:50Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.734,"p_room":0.28,"age_days":104,"expected_fill_days":48,"reasons":["conf:0","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/lyft-staff-product-manager-customer-care-platform-data","json_url":"https://alion.io/job/lyft-staff-product-manager-customer-care-platform-data.json","meta":{"generated_at":"2026-11-06T17:19:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32226,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":234},"rest":"https://alion.io/mcp/rest/get_company?id=234"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flyft-staff-product-manager-customer-care-platform-data"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flyft-staff-product-manager-customer-care-platform-data"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flyft-staff-product-manager-customer-care-platform-data"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lyft-staff-product-manager-customer-care-platform-data\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flyft-staff-product-manager-customer-care-platform-data"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1601783}},{"tool":"search_jobs","arguments":{"company":"lyft.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1601783},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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