ServiceNow ITOM Developer
First seen by Alion on Oct 6, 2026.
Job Description :
We are seeking a ServiceNow ITOM Developer to design, configure, customize, and support IT Operations Management solutions that improve service visibility, operational efficiency, and infrastructure reliability.
Interview Mode :
F2F in Chennai on 26th & 27th Sep 2026.
Key Responsibilities :
- Configure and develop Discovery, Service Mapping, Event Management, and CMDB capabilities.
- Build and maintain Discovery patterns, probes, sensors, credentials, schedules, and MID Server integrations.
- Configure event rules, alert management, event correlation, deduplication, and automated remediation workflows.
- Create and maintain service maps and application-service relationships.
- Develop scripts, business rules, client scripts, UI policies, flows, and REST/SOAP integrations.
- Collaborate with infrastructure, cloud, network, and application teams to resolve discovery and event-management issues.
- Perform testing, defect resolution, documentation, upgrades, and production support.
Preferred Certifications :
- CSA required; CISDiscovery, CISService Mapping, or CISEvent Management preferred.
Education :
- Bachelors degree in Computer Science, Information Technology, Engineering, or a related discipline. Equivalent professional experience may be considered.
Technical Skills :
- ServiceNow ITOM, CMDB, Discovery, Service Mapping, and Event Management
- JavaScript, Glide APIs, REST/SOAP, JSON, and XML
- MID Server installation, configuration, and troubleshooting
- ITIL processes and incident/problem/change management
- Monitoring-tool integrations such as Splunk, Dynatrace, or SolarWinds
Skills
ServiceNow, ITOM, CMDB, Javascript, RESTful API, JSON, XML, ITIL, CSA, Monitoring Tools