{"id":2201478,"url":"https://alion.io/job/lynden-customer-service-representative-3","title":"Customer Service Representative","company":{"id":2023669,"name":"Lynden","domain":"lynden.com","url":"https://alion.io/company/lynden-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Seattle, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":62000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1114},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-09T10:00:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-16T02:04:28Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Alaska Marine Lines is seeking a Customer Service Representative to join our Customer Service department. The Customer Service Representative will support customers with shipping needs through a multitude of avenues. The Customer Service Representative plays a key role in delivering exceptional customer experience through timely communication, strong problem-solving skills, and a commitment to accuracy and safety. If you thrive in a fast-paced environment and enjoy helping customers while keeping operations running smoothly, we encourage you to apply. This is a Safety-Sensitive position.\nEssential Duties and Responsibilities include the following. Other duties may be assigned:\nAnswering a variety of customer questions by phone, email, or in person regarding services, tools, and resources. \nProvide quotes to provide the customer with estimated costs for shipping their item(s). \nProvide bookings to customers to receive their item(s) for shipping. \nResearching customer inquiries which may require communicating with other departments or operating companies. \nOccasionally physically verify cargo information or obtain cargo measurements.\nOccasionally collect and scan bills of ladings.\nOccasionally assist with receiving/processing bills of lading from drivers or customers delivering freight. \nAbility to work with several programs and screens at a time. \nOccasionally assist with billing charges on customer invoices. \nCollect payment over the phone.\n\nBenefits You Can Look Forward To: \nHealth Insurance - medical, dental, and vision with low employee contributions\nHealth Insurance for your family – we also contribute to medical, dental and vision for your family\nPaid Time off – start with 17 days paid time off a year (PTO) + additional extended leave paid time\nPaid Holidays - 8 paid holiday a year in addition to PTO (New Years Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day)\n401(k) with company match + additional annual retirement contribution\nHealth and Wellness Program - FitOn\nTuition Reimbursement\nEmployee Assistance Program\nLife Insurance and AD&D – we pay for at no cost to you\nLong term disability – we pay for at no cost to you\nOpportunities for internal promotions/career advancement\nFamily friendly work hours (closed on weekends and paid holidays)\nDiscretionary Bonus Program\nCompetitive wages with annual performance and wage reviews \n\nQualifications:\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and physical demands in the work environment.\n\nEducation and/or Experience:\nHigh school education or GED is required. Minimum of 2 years’ experience in customer service is required. \n\nOther Skills and Abilities:\nAbility to meet a flexible work schedule based on the needs of the company.\nAbility and willingness to work overtime as required.\nAbility to plan, organize and prioritize work to meet schedules/deadlines.\nRegular attendance and timeliness are essential functions of this position. Daily physical presence is required.\nAbility to work alone and as part of a team with minimal supervision. \nMust be flexible and adaptive to constant changes and be able to work in a fast-paced environment. \nPC skills required: Microsoft Office proficiency. Ability to learn in-house software.\nAbility to work with several computer programs on multiple screens at a time. \nKeyboard and ten-key by touch.\n\n*Compensation depends on skills and experience*","description_format":"text","description_chars":3716,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Health insurance","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Freight Forwarding"],"lifecycle":[{"event":"open","at":"2026-10-09T21:23:33Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.844,"p_room":1,"age_days":5,"expected_fill_days":22,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/lynden-customer-service-representative-3","json_url":"https://alion.io/job/lynden-customer-service-representative-3.json","meta":{"generated_at":"2026-10-16T03:55:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":568,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2023669},"rest":"https://alion.io/mcp/rest/get_company?id=2023669"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flynden-customer-service-representative-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flynden-customer-service-representative-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flynden-customer-service-representative-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lynden-customer-service-representative-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flynden-customer-service-representative-3"}]}