{"id":2738380,"url":"https://alion.io/job/lynden-customer-service-representative-i","title":"Customer Service Representative I","company":{"id":2023669,"name":"Lynden","domain":"lynden.com","url":"https://alion.io/company/lynden-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":80,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fairbanks, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-16T10:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-24T22:48:57Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Lynden Transport is looking for a Customer Service Representative who is driven by a passion for customer service, effectively processes and delivers critical information through various channels. Responsibilities include managing and communicating cargo availability, routing, and freight rating details for truck, steamship, barge, and plane. \n\nESSENTIAL DUTIES AND RESPONSIBILITIES include the following, additional responsibilities may be assigned as needed: \nPunctuality and consistent attendance are critical expectations for this role.\nRespond to a diverse range of customer inquiries in person, by phone, and via email, providing information on rates, routing, packing procedures, and interline transportation processes.\nPerform tasks outside of the office including dock checks if needed.\nMay be required to work additional or alternate shifts as assigned.\nProcess Bills of Lading for receiving, ensuring all information is complete. Review documents for accuracy, assign appropriate codes and instructions, and enter alphanumeric receiving data from source documents into the office computer system.\nAccuracy and attention to detail are essential to ensure thorough and precise work performance.\nInput Bills of Lading and delivery receipts into Lynden’s imaging system with accuracy and efficiency.\nAssign rates to straightforward Bills of Lading and contract customers that do not require extra handling.\nComplete all required Lynden training and maintain up-to-date knowledge of company procedures and best practices.\nProvide prompt and accurate responses to customer inquiries, concerns, and service needs via phone, email, or in person\nNotify customers of freight availability in a timely manner and schedule delivery appointments. \nAccurately process payments via cash, credit card, or check for invoices.\n\nQUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n\nOTHER SKILLS AND ABILITIES\nAbility to read and interpret documents such as safety rules, procedure manuals, or governmental regulations.\nAbility to write routine reports and correspondence.\nAbility to effectively present information and respond to questions from company personnel, customers, and the general public.\nAbility to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.\nAbility to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.\nAbility to deal with problems involving a few concrete variables in standardized situations.\nPC Skills Required: Windows, Word, Excel, Explorer, Outlook.\nKeyboard and ten key by touch (equivalent to 50 words per minute).\nEmployee must enjoy the challenge of working in a multiple task - fast paced environment.\nEmployee must possess a genuine desire and skill to meet the customer's needs in the most efficient manner possible.\nAbility to meet a regular work schedule.\nAbility to plan, organize and prioritize work to meet schedules/deadlines.\nAbility and willingness to work overtime as required.\nAbility to work alone or as part of a team with minimal supervision.\nAbility to change focus and job duties in a fast moving, time restricted environment.\nPHYSICAL DEMANDS \nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk and sit during the normal course of daily activities. The employee is regularly required to talk and hear while communicating with employees and customers either in person or using telephones or radios. \n\nWORK ENVIRONMENT \nWork shift: Hours may vary\n\nThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n\nWhile performing the duties of this job, the employee must be able to handle a variety of physical activity from sitting to standing, walking and occasional lifting from 20 pounds. Employee must be able to use eyes, hands and fingers to keyboard, operate phones, fax and other office machinery. The employee must be able to hear and speak while communicating with customers and coworkers in person, on the telephone or on radios. The employee must possess close, distance, color peripheral and depth perception. May be required to travel throughout the terminal and office facility repeatedly during shift. Must be able to sit, stand or walk for extended periods.\n\nThe employee is occasionally exposed to outside weather conditions and working around moving machinery. The noise level in the work environment ranges from moderate to moderately loud.","description_format":"text","description_chars":5234,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sea Freight","Logistics","Freight Forwarding"],"lifecycle":[{"event":"open","at":"2026-10-16T19:50:50Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.557,"p_room":0.945,"age_days":7,"expected_fill_days":14,"reasons":["conf:3","stale_co","win:mid"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/lynden-customer-service-representative-i","json_url":"https://alion.io/job/lynden-customer-service-representative-i.json","meta":{"generated_at":"2026-10-25T00:47:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1166,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2023669},"rest":"https://alion.io/mcp/rest/get_company?id=2023669"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flynden-customer-service-representative-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flynden-customer-service-representative-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flynden-customer-service-representative-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lynden-customer-service-representative-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flynden-customer-service-representative-i"}]}