{"id":3155908,"url":"https://alion.io/job/lyra-client-success-manager-2","title":"Client Success Manager","company":{"id":678790,"name":"LYRA","domain":"lyratechgroup.com","url":"https://alion.io/company/lyratechgroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Oklahoma City, United States","Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":85000,"currency":"USD","period":"year","gross":null,"usd_annual":85000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false}],"status":"live","first_seen_at":"2026-10-23T13:58:36Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-25T20:49:41Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.\nLyra Technology Group is seeking a Client Success Manager for one of our operating companies, 3Nines Technologies. The Client Success Manager is the post-sale owner of client relationships, retention, and account growth: the person clients turn to when they want a trusted partner in their technology decisions, not just a point of contact. This role blends relationship management with a working knowledge of the client's business and IT environment, running a disciplined cadence of business reviews and roadmap conversations that keep clients engaged, informed, and getting full value from the partnership. The Client Success Manager owns retention and expansion targets for an assigned book of business and works cross-functionally with service delivery, technical support, and sales to make sure client needs are met and expansion opportunities are identified early.\nAbout 3Nines Technologies…\nFor more than 25 years, Oklahoma businesses have trusted 3Nines Technologies to help them make smarter decisions about technology. 3Nines believe the client should always be the hero of the story. The company’s role is to be the trusted guide who brings clarity, experience, and a practical plan when technology becomes confusing, risky, or overwhelming. That means looking beyond support tickets and computer problems. 3Nines helps business leaders understand how technology affects their goals, employees, security, compliance, productivity, and long-term growth. The 3Nines team provides strategic IT consulting, technology assessments, cybersecurity and compliance guidance, managed IT, co-managed IT, project support, cloud and backup solutions, vendor management, and yes, help desk services too.\nWhether a business needs a complete IT department, additional support for its internal team, or an experienced advisor at the leadership table, 3Nines helps it move forward with confidence.\n\nYou will own…\nClient Relationship Management\nServe as the primary relationship owner for an assigned portfolio of managed services clients.\nDevelop trusted relationships with executive stakeholders, business owners, and key decision-makers.\nAct as the primary point of contact for non-technical client communications and account-related matters.\nAdvocate for clients internally while ensuring alignment with company objectives and service delivery standards.\nStrategic Account Management\nConduct Quarterly Business Reviews (QBRs) focused on business objectives, technology strategy, service performance, and future planning.\nDevelop strategic account plans designed to increase client engagement, retention, and long-term value.\nProactively identify opportunities to expand client relationships through additional managed services, cybersecurity, Microsoft 365, cloud solutions, licensing, and professional services.\nPrepare proposals and coordinate solution recommendations in partnership with engineering and leadership teams.\nManage contract renewals and renewal planning to maximize retention and minimize contract risk.\nClient Success & Growth\nMonitor client satisfaction, account health, and service adoption.\nAddress client concerns proactively and coordinate internal resources to resolve issues before they escalate.\nPartner closely with technical and operational teams to ensure successful delivery of services and projects.\nMaintain accurate account documentation, opportunity tracking, and client activity within HubSpot and ConnectWise.\nRevenue Development\nDrive organic revenue growth through account expansion, cross-selling, and upselling initiatives.\nMaintain awareness of each client's business objectives and identify opportunities where technology solutions can deliver measurable value.\nCollaborate with leadership to develop and execute account growth strategies.\nOur ideal Client Success Manager has the following qualifications:\n3+ years of experience in Account Management, Client Success, Customer Success, Business Development, or a similar client-facing role.\nExperience within the Managed IT Services (MSP), IT Services, SaaS, or technology industry is strongly preferred.\nDemonstrated ability to build and maintain executive-level client relationships.\nStrong communication, presentation, and interpersonal skills.\nExcellent organizational, planning, and time management abilities.\nAbility to successfully manage multiple client relationships simultaneously.\nExperience using CRM platforms such as HubSpot.\nExperience with ConnectWise Manage and ConnectWise CPQ is preferred.\nComfortable initiating commercial conversations and identifying opportunities within existing client accounts.\nPrevious consultative sales or account growth experience is considered a strong asset.\nThe targeted base compensation for this role is $80,000-$85,000 with total on-target earnings of $100,000-$105,000. This position follows a hybrid work model and is based in Oklahoma City, OK.\nIf you are a post-sale relationship-builder who builds trust face to face, knows how to turn client relationships into long-term partnerships, and wants to build something, not just manage it, we would like to talk.","description_format":"text","description_chars":5618,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-23T14:29:32Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":46,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":85000,"is_top_pay":false},"html_url":"https://alion.io/job/lyra-client-success-manager-2","json_url":"https://alion.io/job/lyra-client-success-manager-2.json","meta":{"generated_at":"2026-10-25T23:39:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33418,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678790},"rest":"https://alion.io/mcp/rest/get_company?id=678790"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flyra-client-success-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flyra-client-success-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flyra-client-success-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lyra-client-success-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flyra-client-success-manager-2"}]}