{"id":3546790,"url":"https://alion.io/job/lyra-health-sr-customer-development-executive","title":"Sr. Customer Development Executive","company":{"id":4756,"name":"Lyra Health","domain":"lyrahealth.com","url":"https://alion.io/company/lyra-health","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":171000,"max":236000,"currency":"USD","period":"year","gross":null,"usd_annual":236000},"salary_estimate":null,"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-30T17:34:31Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-04T18:58:59Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"About the Role\nWe’re looking for a relationship-driven Account Executive to join our Customer Success team, focused on managing and expanding our existing customer relationships. You’ll work closely with Customer Success Managers (CSMs) to drive renewals, upsell, and cross-sell opportunities by deeply understanding each customer's business, aligning on their goals, and demonstrating how our platform helps them achieve measurable success.\nThis is not your typical hunter AE role-your focus will be on long-term value, customer partnership, and collaborative growth.\nResponsibilities\nOwn the commercial relationship for a book of existing customers.\n\nDrive expansion opportunities by identifying upsell and cross-sell needs.\n\nLead and manage the renewal process, including pricing discussions and contract negotiations, for those customers going out to RFP/RFI for renewal.\n\nPartner with Customer Success Managers to align on strategic account plans and customer objectives.\n\nUnderstand customer business models, usage trends, and product adoption to inform growth strategies.\n\nMaintain accurate forecasts and updates in Salesforce or CRM.\n\nCollaborate cross-functionally with Product, Marketing, and Support teams.\n\nQualifications\n12+ years of experience in account executive, customer success, or renewal-focused sales roles.\n\nProven ability to meet or exceed expansion and renewal targets.\n\nExcellent communication and stakeholder management skills.\n\nHigh emotional intelligence (EQ); skilled at building trust and handling objections diplomatically.\n\nStrong analytical mindset; ability to leverage customer data and product usage insights.\n\nComfortable with contract terms and commercial discussions.\n\nCRM proficiency (Salesforce, Gainsight, or equivalent).\n\nPreferred Qualifications\nExperience in B2B healthcare companies\n\nExperience working in a CS-led or post-sale sales model.\n\nUnderstanding of the healthcare landscape and customer pain points.\n\nWhat Success Looks Like\n95%+ renewal rate on owned accounts\n\nMeasurable expansion revenue from upsell/cross-sell activity\n\nConsistently positive feedback from CSM and cross-functional partners\n\nDeep account mapping and commercial forecasting accuracy","description_format":"text","description_chars":2207,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Mental Health"],"lifecycle":[{"event":"open","at":"2026-10-30T21:05:24Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 3 · green card filings: 2","filings_12m":3,"filings_prev_12m":4,"green_card_filings_12m":2,"median_offered_wage_usd":160500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":48,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":236000,"is_top_pay":true},"html_url":"https://alion.io/job/lyra-health-sr-customer-development-executive","json_url":"https://alion.io/job/lyra-health-sr-customer-development-executive.json","meta":{"generated_at":"2026-11-04T21:30:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33414,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4756},"rest":"https://alion.io/mcp/rest/get_company?id=4756"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flyra-health-sr-customer-development-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flyra-health-sr-customer-development-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flyra-health-sr-customer-development-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lyra-health-sr-customer-development-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flyra-health-sr-customer-development-executive"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3546790}},{"tool":"search_jobs","arguments":{"company":"lyrahealth.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3546790},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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