{"id":520053,"url":"https://alion.io/job/lyrebird-health-enterprise-customer-success-manager","title":"Enterprise Customer Success Manager","company":{"id":393,"name":"Lyrebird Health","domain":"lyrebirdhealth.com","url":"https://alion.io/company/lyrebird-health","size_band":"11-50","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":["AU"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":105000,"period":"year","method":"role_country_seniority_unknown","sample_n":22},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-20T05:25:19Z","employer_posted_date":"2026-07-20","last_verified_at":"2026-09-25T02:06:07Z","board_verified":true,"closed_at":null,"days_open":66,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":66},"description":"Enterprise Customer Success Manager\nThe Role\nMost CSM roles are about holding ground. This one is about taking it, and the person who joins now will have more market opportunity in front of them than they'll likely see again. As Enterprise Customer Success Manager, you'll own a portfolio of enterprise healthcare accounts end to end: from onboarding through to renewal, expansion, and everything in between. This isn't a relationship-maintenance role. It's a commercial one, and the person who fills it will directly shape how much of this market we take.\nYou thrive when you have genuine ownership and a large, real problem to solve. You read account data the way others read a playbook, spotting risk and opportunity before either becomes obvious. You're comfortable in a room with a Chief Medical Officer and equally comfortable pushing back internally when customers need a stronger advocate. You find a fast-moving environment energising, not exhausting, and you hold yourself to a higher standard than anyone around you would set.\nThis is a remote role based in Sydney, with access to a co-working space. Our HQ is in Melbourne, and we're looking for someone on the ground in Sydney who can meet our partners in person when it counts.\nAbout Us\nEvery day in Australia, 10 people die from preventable medical errors. Not from incurable diseases, but from misdiagnosis, missed information, and clinicians making decisions under impossible pressure. At the centre of that failure is a doctor spending 40% of their day on paperwork instead of patients. Lyrebird is fixing that.\nWe turn real clinical conversations into accurate notes, automatically. Thousands of clinicians across multiple disciplines use Lyrebird every day in environments where accuracy, safety, and time matter deeply. We're Series A-backed, growing fast across Melbourne, the UK, and Asia. There's a finite window right now to own the GP market and build everything else on top of it.\nWhat you'll do\nOwn a portfolio of enterprise healthcare accounts from contract through to renewal, driving measurable value realisation at every stage of the lifecycle.\n\nBuild and manage commercial relationships with senior clinical and operational stakeholders, including identifying and activating clinical champions who accelerate adoption within their institutions.\n\nLead renewal and expansion conversations independently, including negotiation and contracting. Articulate value and ROI with clarity, building the commercial case that makes renewal a foregone conclusion rather than a last-minute push.\n\nOwn the commercial outcomes of your portfolio. Analyse usage and adoption data to proactively surface upsell opportunities, intervene on risk before it becomes churn, and hold yourself accountable to revenue retention targets.\n\nDeliver executive business reviews that connect product usage to clinical outcomes, giving customers a clear picture of return on investment.\n\nServe as the primary voice of your customers internally, working directly with product and implementation teams to resolve issues and influence the roadmap.\n\nPilot and iterate the enterprise success playbook, building repeatable processes that raise the bar for the whole function.\n\nWhat you'll bring\nA proven track record of owning the full commercial lifecycle in an enterprise B2B environment, including renewals, expansions, and multi-stakeholder negotiations.\n\nThe analytical rigour to assess account health, interpret usage data, and translate insights into a clear commercial action plan.\n\nExperience working in or closely with the healthcare sector, ideally with hospitals, health systems, or clinical environments.\n\nThe credibility and communication skills to hold a room with C-suite and clinical leaders, and the directness to have hard conversations when needed.\n\nA mindset oriented toward revenue and growth, not just retention. You know the difference between a managed account and a grown one.\n\nNice to have\nExperience managing implementation handoffs and working cross-functionally with product or technical teams.\n\nFamiliarity with Australian hospital systems, public health procurement processes, or large enterprise health networks.\n\nPrior experience in a high-growth startup where the playbook was still being written.\n\nLyrebird exists because clinicians are burning out under administrative load, and patients are suffering for it. The CSM who joins now won't just manage accounts; they'll be one of the reasons those clinicians stay in the system and those patients get better care. That's the weight of this work, and it's also what makes it worth doing.\nOur Benefits\nParental Leave - 14 weeks paid leave for primary caregivers, 4 weeks for secondary caregivers\n\nFlexible Work - a hybrid model for our Melbourne team, because great work happens in more places than the office\n\nHealth & Wellbeing - wellness initiatives, yearly flu jabs, and free confidential access to our Employee Assistance Program\n\nWork from Anywhere - take up to 6 weeks a year to work from wherever inspires you\n\nCareer Development - coaching, mentoring, courses, and lunch and learns. Growth here isn't accidental, it's something we invest in deliberately\n\nSocial Club - monthly team lunches and quarterly offsites, because work is better when you genuinely like the people you do it with\n\nBreakfast & Snack Bar - a fully stocked kitchen, kombucha included\n\nReferral Program - earn real money for bringing great people into a great team\n\nWe're building a team that reflects the diversity of the people who benefit from our work. We want Lyrebird to be a place where everyone feels safe, supported, and able to thrive. If you're from an underrepresented background in tech, we strongly encourage you to apply, even if you don't meet every requirement.","description_format":"text","description_chars":5783,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Parental leave"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"},{"name":"Sydney","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Health","Speech & Audio AI","Medical AI"],"lifecycle":[{"event":"open","at":"2026-09-07T23:38:59Z"}],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.331,"p_room":0.36,"age_days":66,"expected_fill_days":34,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/lyrebird-health-enterprise-customer-success-manager","json_url":"https://alion.io/job/lyrebird-health-enterprise-customer-success-manager.json","meta":{"generated_at":"2026-09-25T03:33:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3942,"day_limit":5000,"remaining_today":1058,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}