{"id":3258265,"url":"https://alion.io/job/lyreco-group-cc-advisor","title":"CC Advisor","company":{"id":713581,"name":"Lyreco Group","domain":"lyreco.com","url":"https://alion.io/company/lyreco-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":41,"ghost_share":0,"stale_share":0.78,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Airdrie, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":77000,"period":"year","method":"role_country_seniority_unknown","sample_n":221},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-29T20:38:31Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Customer Care Advisor\nLocation: Airdrie\nSalary: £26,227.50 per annum\nHours: Monday to Friday, 9:00am - 5:30pm\nContract: Full-time, Permanent\nWorking Pattern: Office-based\nReady to create something great?\nAt Lyreco, we're about empowering people to create great - and we're looking for a Customer Care Advisor to join our team in the Airdrie office.\nYou'll be the first point of contact for our customers, helping with enquiries, resolving issues and ensuring they receive the excellent service we're known for.\nWhat you'll be doing as a Customer Care Advisor\nDelivering a positive and professional customer experience across every interaction.\nHandling customer enquiries, providing information and resolving issues efficiently.\nBuilding strong relationships with customers and internal teams.\nMaintaining accurate and up-to-date customer records.\nSupporting our field-based and internal sales teams with customer enquiries.\nIdentifying opportunities to promote relevant products and offers.\nManaging your workload effectively to meet deadlines and service expectations.\nWhat we're looking for as a Customer Care Advisor\nWe're looking for someone who genuinely enjoys helping customers and takes ownership of delivering great service.\nYou'll ideally have:\nPrevious experience in a customer service or customer care role.\nExcellent communication skills and a confident, friendly telephone manner.\nA positive, proactive approach to problem-solving.\nStrong organisational skills and attention to detail.\nThe ability to manage multiple enquiries in a fast-paced environment.\nA team-focused attitude and willingness to support colleagues.\nGood IT skills and confidence using computer systems.\nExperience using SAP would be an advantage but isn't essential.\nWhat you'll get\nAlongside a salary of £26,227.50 per annum, you'll receive:\n31 days holiday, inclusive of bank holidays.\nAbility to work from home, 2 days from home after probation period.\nPension & Life Assurance Scheme.\nOpportunity to participate in the Cycle to Work Scheme, access retail vouchers and eye care vouchers.\n2 fully paid community volunteering days each year.\nGrow Our Own Talent Programme - promoting internal career development.\nReferral Scheme.\nLong Service Awards - to celebrate your career milestones.\nOpportunity for career break - after 3 yrs of service\nSports & Social Club - access to discounted trips and excursions.\nAll Work to Company Values: Passion, Respect, Agility, Excellence.\nCreate great with us\nAt Lyreco, Empowering people to create great is more than our EVP. We want our people to have the opportunity to contribute, develop, share ideas and make an impact.\nReady to create something great? Apply today.\nAs a diverse and forward-thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do. That includes our staff, customers, suppliers, and our local community. We’re committed to the wellbeing of all our staff and to the sustainability of our environment.\n Lyreco prides itself on being an inclusive employer. 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