{"id":2086852,"url":"https://alion.io/job/lyreco-group-cc-team-leader","title":"CC Team Leader","company":{"id":713581,"name":"Lyreco Group","domain":"lyreco.com","url":"https://alion.io/company/lyreco-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":37,"ghost_share":0,"stale_share":0.784,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Valenciennes, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":33000,"max":36000,"currency":"EUR","period":"year","gross":null,"usd_annual":40271},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T12:41:29Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-11-02T07:04:16Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Bonjour !\nJe suis Anaïs, Responsable d’activité Front office chez Lyreco France, je suis à la recherche d’un Team Leader Service Client (H/F), en contrat à durée déterminée de 6 mois, à Valenciennes.\nVos missions :\nAssurer un coaching de proximité pour développer les compétences, l’autonomie et la performance de l'équipe \nDéfinir les objectifs qualitatifs et quantitatifs de l'équipe, établir un plan d'actions adapté, et piloter les indicateurs de performance pour assurer l'atteinte des KPIs. \nDévelopper, mettre en œuvre l'application de bonnes pratiques afin de garantir le niveau de service à la clientèle. \nRester informé sur les évolutions commerciales (produits, concurrence, des tendances du secteur etc.) \nContribuer à la mise en place d’une démarche d’amélioration continue au sein du service clients. \nGarantir la satisfaction des clients et des collaborateurs, tout en assurant une communication fluide avec les différents services \nVous êtes :\nDoté d'une expérience en management d'équipe et relation client, avec un leadership reconnu \nCapable de fédérer vos équipes dans une démarche d'amélioration continue \nÀ l’aise pour piloter efficacement l’organisation de l’activité avec une écoute active \nRigoureux et organisé, ce qui vous permet de suivre les indicateurs en temps réel \nAutonome, agile et force de proposition, avec une capacité à anticiper et à prendre des initiatives \nQui sommes-nous ?\nLyreco, c’est une entreprise internationale qui compte 2000 collaborateurs en France. Nous sommes leader dans la distribution de produits et services pour l’environnement de travail. Nos valeurs : passion, excellence, respect, agilité, se concrétisent par un environnement de travail convivial et des engagements RSE forts.\nLyreco est signataire de la Charte de la Diversité. Nous garantissons le respect des règles de non-discrimination à l'embauche et nous nous engageons en faveur des publics éloignés de l'emploi.\nPourquoi nous rejoindre ?\nRémunération de 33 à 36 K € à l’année incluant une prime de participation, intéressement, prime annuelle, PEE, avantages CSE, RTT \nDes actions en faveur de l’équilibre vie privée / vie professionnelle (1 jour de télétravail par semaine, conciergerie, restaurant d’entreprise, association sportive, crèche, plateforme de covoiturage) \n2 jours d’intégration au siège + accompagnement métier adapté \nOpportunités de carrière (31% de mobilité interne en 2025), \nLyreco est certifié Top Employer 2026 pour la quinzième année consécutive. \nNotre processus de recrutement :\nUn premier échange téléphonique avec Mélody du service recrutement \nUn test de personnalité. \nUn entretien avec Anaïs, votre manager et Mélody \nUn entretien avec Anaïs et le Directeur Service client \nPrêt à booster votre carrière ? Chez Lyreco, votre parcours compte autant que votre passion. Montrez-nous vos talents ! »","description_format":"text","description_chars":2849,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods","Furniture","Wholesale","Office Supplies & Stationery"],"lifecycle":[{"event":"open","at":"2026-10-08T12:41:29Z"}],"visa":[],"liveness":{"score":43,"band":"fade","label":"Fading","p_open":1,"p_active":0.57,"p_room":0.75,"age_days":24,"expected_fill_days":30,"reasons":["conf:9","stale_co","win:late","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":40271,"is_top_pay":false},"html_url":"https://alion.io/job/lyreco-group-cc-team-leader","json_url":"https://alion.io/job/lyreco-group-cc-team-leader.json","meta":{"generated_at":"2026-11-02T14:17:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19706,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":713581},"rest":"https://alion.io/mcp/rest/get_company?id=713581"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flyreco-group-cc-team-leader"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flyreco-group-cc-team-leader"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flyreco-group-cc-team-leader"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lyreco-group-cc-team-leader\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flyreco-group-cc-team-leader"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2086852}},{"tool":"search_jobs","arguments":{"company":"lyreco.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2086852},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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