{"id":2574851,"url":"https://alion.io/job/lyreco-group-customer-care-advisor-2","title":"Customer Care Advisor","company":{"id":713581,"name":"Lyreco Group","domain":"lyreco.com","url":"https://alion.io/company/lyreco-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":37,"ghost_share":0,"stale_share":0.811,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Telford, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":73000,"period":"year","method":"role_country_seniority_unknown","sample_n":213},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T23:53:11Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-20T22:55:01Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Customer Care Advisor\nLocation: Donnington, Telford\nSalary: £26,227.50 per annum\nHours: Monday to Friday, 9:00am - 5:30pm\nContract: Full-time, Permanent\nWorking Pattern: Office-based\nBe the person who makes a difference to our customers.\nGreat customer service isn't just about answering questions. It's about listening, finding solutions and making every interaction count.\nAt Lyreco, we're looking for a friendly, confident and customer-focused Customer Care Advisor to join our team in Donnington Wood, Telford.\nYou'll be the first point of contact for our customers, helping with enquiries, resolving issues and ensuring they receive the excellent service we're known for.\nIf you enjoy helping people, thrive in a busy environment and take pride in getting things right, we'd love to hear from you.\nWhat you'll be doing\nDelivering a positive and professional customer experience across every interaction.\nHandling customer enquiries, providing information and resolving issues efficiently.\nBuilding strong relationships with customers and internal teams.\nMaintaining accurate and up-to-date customer records.\nSupporting our field-based and internal sales teams with customer enquiries.\nIdentifying opportunities to promote relevant products and offers.\nManaging your workload effectively to meet deadlines and service expectations.\nWhat we're looking for\nWe're looking for someone who genuinely enjoys helping customers and takes ownership of delivering great service.\nYou'll ideally have:\nPrevious experience in a customer service or customer care role.\nExcellent communication skills and a confident, friendly telephone manner.\nA positive, proactive approach to problem-solving.\nStrong organisational skills and attention to detail.\nThe ability to manage multiple enquiries in a fast-paced environment.\nA team-focused attitude and willingness to support colleagues.\nGood IT skills and confidence using computer systems.\nExperience using SAP would be an advantage, but isn't essential.\nWhat's in it for you?\nAt Lyreco, we believe in recognising and supporting our people. Alongside a competitive salary, you'll receive:\n31 days' holiday, including bank holidays, increasing to 38 days with service.\nCompany pension and life assurance scheme.\n2 fully paid volunteering days each year to support your local community.\nEmployee referral scheme.\nOpportunity for a career break after 3 years' service.\nOpportunities to learn, develop and grow your career.\nWhy join Lyreco?\nAt Lyreco, we believe in empowering people to create great. Whether that's delivering an exceptional customer experience, supporting your colleagues or developing your own career, we want everyone to have the opportunity to make a difference.\nYou'll be joining a supportive team where your ideas are valued, your contribution matters and you're encouraged to learn, grow and succeed.\nWe're committed to creating an inclusive workplace where everyone feels respected, supported and able to be themselves. We also take our responsibility towards our people, communities and the environment seriously.\nReady to make every customer interaction count? Apply today and create great with Lyreco.","description_format":"text","description_chars":3161,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Paid volunteering days"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Furniture","Wholesale","Office Supplies & Stationery"],"lifecycle":[{"event":"open","at":"2026-10-14T23:53:11Z"}],"visa":[],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.586,"p_room":1,"age_days":5,"expected_fill_days":26,"reasons":["conf:2","stale_co","win:early","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/lyreco-group-customer-care-advisor-2","json_url":"https://alion.io/job/lyreco-group-customer-care-advisor-2.json","meta":{"generated_at":"2026-10-21T02:30:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3705,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":713581},"rest":"https://alion.io/mcp/rest/get_company?id=713581"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flyreco-group-customer-care-advisor-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flyreco-group-customer-care-advisor-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flyreco-group-customer-care-advisor-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lyreco-group-customer-care-advisor-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flyreco-group-customer-care-advisor-2"}]}