{"id":882018,"url":"https://alion.io/job/lyreco-technical-customer-service-tcs-engineer","title":"Technical Customer Service (TCS) Engineer","company":{"id":713581,"name":"Lyreco Group","domain":"lyreco.com","url":"https://alion.io/company/lyreco-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":41,"ghost_share":0,"stale_share":0.854,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":56000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":119},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-09T00:00:00Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-26T13:06:17Z","board_verified":true,"closed_at":null,"days_open":47,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":47},"description":"Technical Customer Service (TCS) Engineer\nLocation: Field-based, Surrey and surrounding areas.\nHours: Monday to Friday, 36.25 hours per week\nContract: Permanent / Full Time\nReady to create something great?\nAt Lyreco, we're about empowering people to create great - and we're looking for a Technical Customer Service (TCS) Engineer to join our Engineering team.\nThis is an opportunity to take ownership of your work in a hands-on field engineering role where no two days are the same. You'll work directly with customers, using your technical expertise to solve problems, maintain essential equipment and deliver a service you can be proud of.\nWhat you'll be doing\nYou'll provide hands-on technical support across customer sites, installing, servicing and maintaining specialist dispensing and dosing equipment to keep it safe, reliable and performing as it should.\nInstall and commission dispensing and dosing equipment, including dishwasher, laundry, chemical and enzyme dosing systems.\nDiagnose faults, troubleshoot issues and complete repairs to get equipment back up and running.\nCarry out planned servicing and preventative maintenance across customer sites.\nTest equipment and complete quality and safety checks to ensure it meets required specifications and regulations.\nIdentify required replacement parts and ensure the correct components are ordered and available.\nComplete accurate electronic job sheets and maintain regular communication with the Technical Customer Services team.\nTake ownership of your van stock, equipment and workload while delivering a professional service to our customers.\nWhat we're looking for\nYou don't need to tick every box, but we'd love to hear from you if you have:\nPractical engineering experience with the confidence to diagnose and resolve technical faults.\nCompetence working with electrical systems, including reading electrical diagrams, alongside basic plumbing skills.\nA practical, hands-on approach with strong problem-solving skills and attention to detail.\nThe confidence to work independently in a field-based role while remaining part of a wider team.\nGood communication skills and the ability to build positive relationships with customers.\nGood organisation and IT skills, with the ability to manage your workload and complete accurate service records.\nA full UK driving licence.\nIdeally, 2-5 years' engineering experience working with dispensing or dosing equipment, or similar systems.\nWhat you'll get\nCompany vehicle.\n31 days' holiday, inclusive of bank holidays.\nPension & Life Assurance Scheme.\nCycle to Work Scheme, retail vouchers and eye care vouchers.\n2 fully paid community volunteering days each year.\nGrow Our Own Talent Programme, supporting your internal career development.\nEmployee Referral Scheme.\nLong Service Awards to celebrate your career milestones.\nAll Work to Company Values: Passion, Respect, Agility, Excellence.\nAt Lyreco, Empowering people to create great is more than our EVP. We want our people to have the opportunity to contribute, develop, share ideas and make an impact.\nReady to create something great? Apply today.\nAs a diverse and forward-thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do. That includes our staff, customers, suppliers, and our local community. We’re committed to the wellbeing of all our staff and to the sustainability of our environment.\n Lyreco prides itself on being an inclusive employer. We value and celebrate equality in opportunities, and we welcome applications from people who reflect the diversity of our communities.","description_format":"text","description_chars":3595,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods","Furniture","Wholesale","Office Supplies & Stationery"],"lifecycle":[{"event":"open","at":"2026-09-14T01:29:26Z"},{"event":"close","at":"2026-10-01T06:01:14Z"},{"event":"reopen","at":"2026-10-05T14:43:16Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.391,"p_room":0.36,"age_days":47,"expected_fill_days":27,"reasons":["conf:2","stale_co","win:tail","crowd:junior,brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/lyreco-technical-customer-service-tcs-engineer","json_url":"https://alion.io/job/lyreco-technical-customer-service-tcs-engineer.json","meta":{"generated_at":"2026-10-26T17:30:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23505,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":713581},"rest":"https://alion.io/mcp/rest/get_company?id=713581"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flyreco-technical-customer-service-tcs-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flyreco-technical-customer-service-tcs-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flyreco-technical-customer-service-tcs-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lyreco-technical-customer-service-tcs-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flyreco-technical-customer-service-tcs-engineer"}]}