{"id":3430024,"url":"https://alion.io/job/lyric-senior-engagement-manager","title":"Senior Engagement Manager","company":{"id":5599,"name":"Lyric","domain":"lyric.com","url":"https://alion.io/company/lyric","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Product","role_family":"Product","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":104368,"max":156551,"currency":"USD","period":"year","gross":null,"usd_annual":156551},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Jira","optional":false},{"name":"Smartsheet","optional":false},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-28T16:28:30Z","employer_posted_date":null,"last_verified_at":"2026-10-28T16:28:30Z","board_verified":false,"closed_at":null,"days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"Lyric is the trusted leader in healthcare decision intelligence. Built on more than 35 years of proven results, Lyric combines responsible AI with clinical, payment, regulatory, and policy expertise to deliver transparent, auditable insights in milliseconds across real-time claims workflows. Lyric augments human decision-making so health plans can make faster, more accurate payments while maintaining full control. Today, Lyric supports 200 million lives, with nine of the top 10 U.S. health plans relying on its platform to reduce waste, improve efficiency, and support accurate payments.\n\nApplicants must already be legally authorized to work in the U.S. Visa sponsorship/sponsorship assumption and other immigration support are not available for this position.\nThe Senior Engagement Manager serves as a strategic partner to our clients, driving value through consultative engagement, operational excellence, and disciplined execution. This role is responsible for leading customer relationships, shaping solution delivery, and ensuring that every interaction reinforces trust, transparency, and successful outcomes. As such, the Senior Engagement Manager provides project management leadership and oversight for implementations, of any size, of Lyric products and solutions within the healthcare payor industry. This role is accountable for coordinating and managing implementation projects, ensuring ongoing support, preparing status reports, proactively triaging issues, derisking challenges, and escalating risks when necessary.\n\nThe Senior Engagement Manager works closely with cross-functional teams—including implementation, Go-to Market, Product, Engineering, Analytics and others —to configure, deploy, and drive adoption of products in alignment with client roadmaps.\nIn addition, as a key member of the Customer Success function, this role consults with customers to deeply understand their business needs, documents requirements with precision, shapes and informs methodologies, leads course corrections when needed, and consistently demonstrates reliability and expertise. Through proactive engagement, continuous improvement, and sophisticated communication, the role ensures that both the organization and its customers achieve lasting success.\nESSENTIAL JOB RESPONSIBILITIES & KEY PERFORMANCE OUTCOMES\nClient and Project Leadership\nAct as a consultative partner to customers, proactively engaging to understand their evolving needs, business drivers, and strategic objectives.\n\nFacilitate discovery sessions and workshops to elicit, clarify, and document customer requirements, ensuring alignment with both immediate and long-term goals. Regularly review and refine methodologies and processes based on customer feedback and industry best practices.\n\nLead multiple implementation projects with diverse, cross-functional, and virtual teams.\n\nAct as the client-facing representative for Lyric project teams.\n\nPartner with the Go-to-Market team to define and execute client roadmaps.\n\nDirect Service Delivery teams and supporting teams to achieve high levels of customer satisfaction evidenced by all 7s survey results. \n\nOperate effectively within a matrixed project environment.\n\nClosed Loop ExecutionEnsure all requests, insights, and decisions are acknowledged, documented, and followed through to closure.\n\nCollaborate transparently across internal teams and communicate externally only after confirming full internal alignment.\n\nLead or support escalations with structured discovery, solution proposals, and documented resolution paths.\n\nMaintain visibility and accountability throughout the lifecycle of any initiative, issue, or customer need.\n\nEnsure projects are delivered on schedule and within budget. \n\nManage scope and effectively implement change. \n\nLead risk management efforts—identify, assess, and mitigate risks proactively. \n\nEnsure deliverables meet defined quality and performance standards. \n\nCoordinate interdepartmental dependencies and foster collaboration. \n\nApply project management best practices, including risk and issue management, resource and time management, metrics and measurement tracking, and project coaching and mentoring. \n\nDemonstrate flexibility in managing competing priorities. \n\nDocumentation Excellence\nDemonstrate excellence in documenting customer requirements, business processes, and solution designs.\n\nMaintain living documentation that evolves with customer needs and project changes, supporting knowledge transfer and continuity.\n\nLeverage project management tools (e.g., Smartsheet, Jira/Confluence) to plan and track projects.\n\nProvide timely and effective communication with internal and external stakeholders.\n\nStay aligned with product updates, tools, and release cycles.\n\nUnderstand customer goals, business environments, and challenges to ensure solutions meet evolving needs.\n\nBalance immediate project objectives with future organizational vision to ensure lasting impact.\n\nAct as a catalyst for change, continuously seeking opportunities to improve methods, tools, and business practices.\n\nContinuous Improvement and Best Practices \nLeverage customer insights to shape and inform existing methodologies, recommending enhancements that drive greater value and efficiency.\n\nChampion a culture of continuous improvement by soliciting customer feedback, analyzing outcomes, and implementing course corrections as needed.\n\nStay abreast of industry trends, regulatory changes, and emerging technologies.\n\nShare thought leadership and actionable insights with customers to help them navigate market shifts and optimize their operations\n\nClient and Team Engagement\nMonitor project and service delivery outcomes, identifying when course corrections are needed to better meet customer expectations or adapt to changing business environments.\n\nLead change management efforts, communicating rationale and benefits of adjustments to both internal teams and customers.\n\nBuild strong team culture and foster collaboration.\n\nMaintain clear and transparent communication at all organizational levels.\n\nShare client insights with Product and Go-To-Market teams to strengthen offerings.\n\nServe as a visible and reliable advocate for Customer Success, ensuring that every interaction and deliverable reinforces trust, transparency, and partnership.\n\nProactively identify opportunities to add value, anticipate challenges, and position the organization as a strategic ally in the customer’s success.\n\nEnsure high levels of customer satisfaction.\n\nSupport special initiatives and projects as determined by leadership.\n\nEnsure seamless 100% PTO coverage by proactively documenting project status, customer-specific requirements, and key engagement details. Collaborate with designated backup resources to bring them up to speed, enabling uninterrupted support for customer needs during scheduled absences.\n\nREQUIRED QUALIFICATIONS \nBachelor’s degree in Business Administration, Health Informatics, Computer Science, or related field (or equivalent experience)\n\nMinimum of five (5) years of IT project management experience, including at least four (4) years in software implementation\n\nMinimum of three (3) years of healthcare experience preferred, ideally in a payor environment with exposure to claims processing and payment operations\n\nTravel: 20–25%\n\nPREFERRED QUALIFICATIONS\nPMP certification preferred\n\nProficiency in MS Office Suite (Project, Visio, PowerPoint, Word, Excel)\n\nExperience with Jira/Confluence, Smartsheet, Salesforce (preferred)\n\nStrong track record in conflict resolution, resource allocation, and prioritization\n\nProven ability to lead multiple, highly visible implementation projects\n\nExpertise in SDLC-based project management and deployment environment.\n\nStrong foundation in project management principles, processes, and methodologies\n\nAbility to identify process gaps and implement improvement.\n\nSkilled in scope management, risk/issue management, and expectation setting with stakeholder.\n\nEffective communication and presentation skills for both client-facing and internal engagement.\n\nTechnical aptitude to understand and interpret complex information\n\nKnowledge of product offerings, with the ability to connect solutions to client need.\n\nAbility to assess complex situations, identify root causes, and develop effective, data-driven solutions to meet client need.\n\nStrategic thinking and business acumen\n\nExcellent written and verbal communication\n\nCross-functional collaboration and leadership\n\nLoop execution discipline\n\nDocumentation and knowledge management\n\nChange management and adaptability\n\nStrong organizational skills; disciplined approach to data storage and knowledge sharing\n\nCreative and agile in developing client-centric business solutions\n\nStrong facilitation and stakeholder engagement, including active listening, probing questions, and forward-thinking problem solving\n\nStrategic planning: aligning client goals with product and service offerings\n\nStructured problem-solving and solution design, including root cause analysis and business impact assessment expertise\n\nProactive, adaptable, and execution-focused mindset\n\nAdvanced technical knowledge of healthcare IT systems\n\nDemonstrated success driving product adoption and maximizing client value\n\n***The US base salary range for this full-time position is:\n$104,368.00 - $156,551.00The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. Please note that the compensation details listed in US role postings reflect the base salary only, and does not reflect the value of the total rewards compensation. ***\nLyric is an Equal Opportunity Employer that strives to create an inclusive environment, empower employees and embrace collaborative success.\nOriginally posted on Himalayas","description_format":"text","description_chars":9871,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Supply Chain AI","Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-10-28T23:28:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":113,"reasons":["seen:6","win:early"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":156551,"is_top_pay":false},"html_url":"https://alion.io/job/lyric-senior-engagement-manager","json_url":"https://alion.io/job/lyric-senior-engagement-manager.json","meta":{"generated_at":"2026-11-04T16:29:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25159,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5599},"rest":"https://alion.io/mcp/rest/get_company?id=5599"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flyric-senior-engagement-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flyric-senior-engagement-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flyric-senior-engagement-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lyric-senior-engagement-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flyric-senior-engagement-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3430024}},{"tool":"search_jobs","arguments":{"company":"lyric.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3430024},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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