{"id":1229879,"url":"https://alion.io/job/lyzr-customer-success-manager","title":"Customer Success Manager","company":{"id":1805441,"name":"Lyzr","domain":"lyzr.ai","url":"https://alion.io/company/lyzr","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"B","score":77,"open_postings":31,"ghost_share":0.387,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":97000,"max_usd":177000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":271},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"closed","first_seen_at":"2026-09-01T12:07:16Z","employer_posted_date":"2026-09-07","last_verified_at":"2026-10-07T13:38:59Z","board_verified":false,"closed_at":"2026-10-07T13:38:59Z","days_open":36,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":35},"description":"Lyzr, in a minute\nLyzr is an enterprise software company that helps large organisations put AI agents - software that handles real tasks on its own - to work in their everyday operations. Most companies’ AI projects never move past the pilot stage; Lyzr provides the platform that takes them into dependable, day-to-day use. Today, 500+ enterprises build on Lyzr, more than 1,000 agents run live in production, and 85% of Lyzr projects reach production against an industry average of roughly 30%. Customers include Accenture, WTW, Hitachi, and Verifone, and the company recently raised $100M at a $500M valuation.\nOnce an agent is live, the real work begins: making sure customers adopt it, grow with it, and succeed with it. That is this role.\nThe role\nThis is a player-coach role in our Customer Success function. You will own a book of enterprise accounts directly - driving adoption, spotting expansion signals, and generating CS-qualified leads - while also raising the bar for the CS team around you through coaching and better operating practices. You will work hands-on with our delivery teams and account executives so that customers see value continuously, not just at renewal time. There is no sales quota; your success is measured in adoption and customer outcomes.\nTeam: Applied AI - Customer Success\n\nExperience: 8+ years overall, including 5-8 years in enterprise customer success\n\nLocation & work mode: US · Hybrid/Remote\n\nWhat will make you win this role\nThese are the core requirements - the substance of the job.\nEnterprise CS management experience. 5-8 years managing enterprise customers through onboarding, adoption, and growth.\n\nA serious book of business. You have managed accounts averaging $100K-$250K in annual value, with a total book in the $2.5M-$5M range.\n\nAdoption-led growth. You drive product adoption and generate CS-qualified leads without carrying a quota - expansion follows value, and you know how to make that visible.\n\nCross-functional partnership. You work closely with delivery teams, account executives, and account managers as one unit around the customer.\n\nEnterprise AI industry background. You have worked at a company delivering AI solutions to enterprise clients and understand how these products create value.\n\nHands-on and detail-oriented. You get into the product and the account detail yourself - with the strong communication that is the baseline for any CS role.\n\nCherry on top\nNot screening criteria - but they will make your first 90 days smoother.\nA consultative approach. You naturally guide customers toward better decisions, not just answers.\n\nROI-driven solutioning. You frame recommendations in terms of measurable business return.\n\nLife at Lyzr\nBenefits.An extensive PTO policy, and company-paid subscriptions to leading AI tools - you work with the same tooling our customers rely on.\n\nHybrid structure. Office days for collaboration and team problem-solving; remote days for deep, uninterrupted work.\n\nAn exceptional team. You will work alongside genuinely strong engineers and operators - the kind of colleagues who raise the level of everyone around them.\n\nAutonomy and ownership. We hire people who think like founders. You are given a problem and the space to drive your own outcomes - and with them, your own growth.\n\nEverybody is a visionary. Ideas are evaluated on merit, not seniority. You lead projects, make decisions, and shape what Lyzr becomes.","description_format":"text","description_chars":3424,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["AI Agents"],"lifecycle":[{"event":"open","at":"2026-09-25T14:31:40Z"},{"event":"close","at":"2026-10-07T13:38:59Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":142500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/lyzr-customer-success-manager","json_url":"https://alion.io/job/lyzr-customer-success-manager.json","meta":{"generated_at":"2026-10-19T01:59:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1148,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1805441},"rest":"https://alion.io/mcp/rest/get_company?id=1805441"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flyzr-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flyzr-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flyzr-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lyzr-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flyzr-customer-success-manager"}]}