{"id":2738551,"url":"https://alion.io/job/m-files-account-manager","title":"Account Manager","company":{"id":8774,"name":"M-Files","domain":"m-files.com","url":"https://alion.io/company/m-files","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States","Austin, United States","San Francisco, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":76000,"max_usd":196000,"period":"year","method":"role_country_seniority_unknown","sample_n":9576},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-16T19:55:15Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-17T07:37:35Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"APPLICATION DEADLINE: This opportunity will be taken offline based on applicant volume. We encourage you to apply today if interested.\nWe know the job search process can feel uncertain and want to be respectful of your time and interest. All candidates who apply online will receive application status updates via email. Thank you for considering M-Files as your next career opportunity.\nM-Files is redefining how work gets done. Our AI-native document management system offers purpose-built business use cases, spanning universal and industry-specific workflows, to enable secure collaboration, automate processes, and ensure governance.\nUnlike traditional systems, M-Files organizes content around the context of your business - connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries.\nAt M-Files, our Guiding Principles unite us across diverse cultures and personalities:\nMake It Happen - We set bold goals, take ownership, learn from mistakes, and relentlessly pursue results.\nHelp Others - We lead with kindness, assume good intentions, hold one another accountable, and celebrate wins together.\nLove Customers - We put customers and partners at the heart of everything, delivering value with respect, fairness, and speed.\nTo learn more about us we encourage you to visit: M-Files Careers | Open Jobs, Culture & Benefits\nLearn more about what earned us the Working at M-Files Inc. | Great Place to Work\nSummary of the role:\nAs an Account Manager at M-Files, you’ll play a key role in nurturing long-term customer relationships and driving revenue growth within our existing customer base. You’ll act as a strategic advisor, uncovering opportunities to expand product adoption, deliver value, and ensure customer satisfaction and retention.\nThis role requires excellent relationship management, solution selling, and communication skills, as well as the ability to work cross-functionally to support customer success and growth initiatives.\nWhat you will be doing/Responsibilities and Duties:\nServe as the primary point of contact for a portfolio of existing customers\nDrive account expansion through upselling, cross-selling, and renewal strategies\nUnderstand each customer’s business goals, challenges, and product usage to deliver ongoing value\nPartner with Customer Success, Professional Services, and Product teams to support customer outcomes\nIdentify at-risk accounts early and coordinate retention strategies\nConduct regular account reviews and success check-ins\nMaintain accurate forecasting and pipeline management using CRM tools (e.g., Salesforce)\nStay informed on M-Files product updates, roadmap, and new capabilities to share with customers\nTravel for customer meetings or QBRs as needed\nKey Interfaces to Other M-Files Roles:\nDirect Sales team members\nSales Engineers\nBusiness Development Representatives\nProfessional Services\nCustomer Success\nProduct Management\nMarketing\nRequirements\nBachelor's degree and/or equivalent work experience as outlined \n3-5+ years of experience in Account Management, Customer Success, or expansion-focused SaaS sales\nProven ability to manage and grow a portfolio of existing B2B customer accounts\nStrong communication and relationship-building skills with executive stakeholders\nProactive, customer-centric approach to retention and growth\nSkilled in consultative selling and identifying customer needs\nComfortable collaborating cross-functionally in a fast-paced environment\nProficient in Salesforce or other CRM systems\nPreferred Experience\nExperience in information management, document/content management, 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