Support Specialist (Night Shift)

WE'RE HIRING!

Support Specialist (Night shift)

M Plus Serbia is a Business Process Outsourcing company, and Customer Care is our core. Individual dedication, team expertise, and passion involved in each interaction with clients and customers represent our commitment to reliable service delivery.

We are seeking a passionate and tech-savvy Support Specialist to join us. This role involves providing on-call support, managing and troubleshooting hardware and software, and supporting new customer launches.

We're committed to bringing passion and customer focus to the business.

• On-call responsiveness to support inquiries, both virtually and in-person
• Managing, maintaining, and troubleshooting hardware and software across sites
• Setting up and installing hardware
• Inputting data for client sites
• New customer launch support
• Leading training sessions
• Creating templates to make communication more efficient
• Communicating technical details to users in layman’s terms
• Reference: F-QaNvXNoJN7iAlhHjPsXJQT-auMK2gaQUtNuWu_eR-lOJQXYENQrLsPQTWxG5XQ

• Excellent English communication skills, both written and verbal
• Communicate effectively with customers to identify needs and provide solutions
• Strong critical thinking skills
• Self-driven, can operate independently, and respond to unexpected situations with confidence
• Able to manage multiple competing priorities
• Must have good Microsoft office skills with a working knowledge of Teams, Word and Excel
• Experience with various operating systems and POS systems is a plus
• Willingness to work primarily during night shifts, including weekends

• Remote model of work
• Paid training
• Opportunity to work with a dynamic, fast-growing team
• Private health insurance
• Benefit package available to all our employees (day off for a birthday, discounts with our partners from different industries)

If you are ready to contribute to this position, apply now with your CV in English. We look forward to your application!

Note: Only shortlisted candidates will be contacted. Best of luck!