{"id":2555382,"url":"https://alion.io/job/m-plus-support-specialist-night-shift","title":"Support Specialist (Night Shift)","company":{"id":1995891,"name":"Mplus","domain":"mplusgroup.eu","url":"https://alion.io/company/mplusgroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belgrade, Serbia"],"countries":["RS"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-14T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-14T00:00:00Z","board_verified":false,"closed_at":null,"days_open":8,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":8},"description":"WE'RE HIRING!\n\nSupport Specialist (Night shift)\n\nM Plus Serbia is a Business Process Outsourcing company, and Customer Care is our core. Individual dedication, team expertise, and passion involved in each interaction with clients and customers represent our commitment to reliable service delivery.\n\nWe are seeking a passionate and tech-savvy Support Specialist to join us. This role involves providing on-call support, managing and troubleshooting hardware and software, and supporting new customer launches.\n\nWe're committed to bringing passion and customer focus to the business.\n\nPrimary Responsibilities:\n\nOn-call responsiveness to support inquiries, both virtually and in-person\n\nManaging, maintaining, and troubleshooting hardware and software across sites\n\nSetting up and installing hardware\n\nInputting data for client sites\n\nNew customer launch support\n\nLeading training sessions\n\nCreating templates to make communication more efficient\n\nCommunicating technical details to users in layman’s terms\n\nReference: F-QaNvXNoJN7iAlhHjPsXJQT-auMK2gaQUtNuWu_eR-lOJQXYENQrLsPQTWxG5XQ\n\nWhat we expect from you:\n\nExcellent English communication skills, both written and verbal\n\nCommunicate effectively with customers to identify needs and provide solutions\n\nStrong critical thinking skills\n\nSelf-driven, can operate independently, and respond to unexpected situations with confidence\n\nAble to manage multiple competing priorities\n\nMust have good Microsoft office skills with a working knowledge of Teams, Word and Excel\n\nExperience with various operating systems and POS systems is a plus\n\nWillingness to work primarily during night shifts, including weekends\n\nWhat you will get from us:\n\nRemote model of work\n\nPaid training\n\nOpportunity to work with a dynamic, fast-growing team\n\nPrivate health insurance\n\nBenefit package available to all our employees (day off for a birthday, discounts with our partners from different industries)\n\nIf you are ready to contribute to this position, apply now with your CV in English. We look forward to your application!\n\nNote: Only shortlisted candidates will be contacted. Best of luck!","description_format":"text","description_chars":2120,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Security Compliance","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-14T18:56:25Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.776,"p_room":0.945,"age_days":8,"expected_fill_days":19,"reasons":["seen:8","win:mid"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/m-plus-support-specialist-night-shift","json_url":"https://alion.io/job/m-plus-support-specialist-night-shift.json","meta":{"generated_at":"2026-10-22T08:59:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5437,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1995891},"rest":"https://alion.io/mcp/rest/get_company?id=1995891"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fm-plus-support-specialist-night-shift"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fm-plus-support-specialist-night-shift"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fm-plus-support-specialist-night-shift"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/m-plus-support-specialist-night-shift\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fm-plus-support-specialist-night-shift"}]}