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Responsibilities\n\n Network Configuration and Management: Configuring and managing network devices such as routers, switches, firewalls, load balancers, and VPNs.\n\n Advanced Troubleshooting: Diagnosing and resolving complex network issues, including performance bottlenecks and connectivity problems.\n\n Network Maintenance: Performing regular maintenance tasks, including applying patches, updates, and security configurations to ensure network reliability and security.\n\n Performance Monitoring: Monitoring network performance to ensure system availability and reliability, using advanced monitoring tools.\n\n Documentation: Keeping detailed records of network configurations, changes, and support activities.\n\n User Support: Providing support to end-users and other IT teams for network-related issues.\n\n Operational Hours: Provide 7 days shift hours technical assistance\n\n Escalation: Attend to escalation from Level 1.5,\n\n Provide after-hours technical assistance to Data Centre 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