{"id":1086359,"url":"https://alion.io/job/m3-inc-operations-specialist","title":"Operations Specialist","company":{"id":50511,"name":"M3 Inc.","domain":"m3.com","url":"https://alion.io/company/m3-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-03T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-21T06:50:03Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-04T00:03:49Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"About M3- A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.\n The Operations Specialist is responsible for all aspects of recruitment for quantitative and qualitative projects assisting the US Project Managers in making sure studies are delivered in accordance with the specs given by the client. The Operations Specialist liaises with other team members to deliver the project, being fully responsible for the sampling aspect of the allocated projects.\nEssential Duties and Responsibilities:\nIncluding, but not limited to the following:\nAssists and manages technical execution of a project’s life cycle.\nAssists with programming, link testing, translations, fieldwork setup, and partner coordination.\nManage up to 30 live projects to maintain the knowledge and experience of market research recruitment.\nExcellent understanding of project recruitment methodology for studies; coordinate with project fieldwork coordinators & project managers to best utilize available options for maximum results.\nBuild a sampling plan for the projects allocated.\nReview projects on a regular basis and inform project managers when challenges arise.\nProvide recruitment updates to the project management team upon request.\nEnsure projects are completed in line with timelines stipulated by the client.\nHave an excellent understanding of the M3 sampling, emailing and reporting tools to ensure they are used to the best of their capabilities in supporting project deliverability.\nEnsure 100% accuracy and display excellent attention to detail.\nBuild working relationships across departments to ensure insight is well communicated and understood.\nOrganized, as you will have to work on a variety of projects to generate effective results.\nKeep M3 outsourced project recruitment rate and costs under the given KPIs.\nClient satisfaction score above target.\nAttend the internal kickoff (IKO) and prepare the client kickoff (CKO) deck.\nManage partner coordination, including external liaison (EL) communications and ongoing updates.\nOversee the translation process and conduct thorough link checks.\nSubmit surveys to the programming team.\nAttend all client calls to ensure alignment and provide support.\nAssist with troubleshooting any link-related issues.\nSet up automated data exports as required.\nProvide client contact information to the Quick Charts team for set up.\nSubmit partner request forms as needed.\nManage internal recruitment efforts in collaboration with the custom recruitment (CR) team.\nCoordinate and schedule pre-tests.\nPartner with the fieldwork team to address any questions or issues.\nReconcile counts for invoicing purposes and ensure alignment with partners.\n Bachelor’s degree in sales, marketing, or equivalent number of years’ experience\nExperience of assisting or managing several projects at the same time\nProficient at Excel and strong Microsoft Office skills\nBe able to work as part of a team and show flexibility in the tasks they are asked to perform\nIndependently motivated and inspired by working in a dynamic environment\nComfortable with change, able to derive opportunity from uncertainty and be an analytical and strategic thinker\nEnsure 100% accuracy and display excellent attention to detail\nOrganizational skills as the role involves working on a variety of projects to generate effective results\nCandidate will preferably have experience with complex market research projects which could include intricate sampling\nExceptional written and verbal communication skills, with demonstrated knowledge of English grammar rules\nExperience with email marketing automation and knowledge of email marketing best practices\n Must be willing to work in US shift hours\nAll your information will be kept confidential according to EEO guidelines.","description_format":"text","description_chars":4645,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Clinical Trial Services (CRO)","Pharma Marketing & Medical Communications","Health & Medical Media"],"lifecycle":[{"event":"open","at":"2026-09-21T09:29:14Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":11,"expected_fill_days":42,"reasons":["conf:27","velocity","win:early"],"computed_at":"2026-10-03T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/m3-inc-operations-specialist","json_url":"https://alion.io/job/m3-inc-operations-specialist.json","meta":{"generated_at":"2026-10-04T01:41:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2193,"day_limit":5000,"remaining_today":2807,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}