{"id":240773,"url":"https://alion.io/job/m3-usa-client-account-manager-remote","title":"Client Account Manager (Remote)","company":{"id":50511,"name":"M3","domain":"m3.com","url":"https://alion.io/company/m3-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":69000,"max_usd":133000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":341},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"C#","optional":true},{"name":"Claude","optional":true},{"name":"Copilot","optional":true},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-08-04T19:22:31Z","employer_posted_date":"2026-08-04","last_verified_at":"2026-10-13T17:27:08Z","board_verified":true,"closed_at":null,"days_open":70,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":70},"description":"About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.\nDue to our continued growth, we are hiring for a Client Account Manager to join PracticeMatch, an M3 company.\nAbout the Business Unit:\nPracticeMatch is the industry leader in providing practicing physician and resident/fellow data and services to in-house physician staffing professionals and offers a continuum of services designed to provide a clear competitive hiring advantage to health organizations.\nAs the physician recruiting industry evolves, PracticeMatch continues to innovate with new solutions for physician sourcing, developing sourcing solutions enhanced with the power of PracticeMatch databases. With an in-house staff of experts, telemarketing, email marketing, and direct marketing, PracticeMatch offers healthcare sourcing solutions and customer service unsurpassed in the industry.\n Proactively identify, pursue, and close upsell and cross-sell opportunities within the existing client base to drive account growth and meet quarterly revenue targets.\nOwn the full renewal cycle, negotiating contract terms and pricing to meet or exceed budgeted renewal targets.\nLead new client onboarding and build long-term account growth plans that map product usage to client goals and expansion potential.\nResolve client problems quickly and effectively, using every interaction to strengthen the relationship and uncover additional needs.\nBuild and maintain strong client relationships through regular, consultative contact - understanding client goals and challenges and positioning PracticeMatch as a trusted partner.\nPromote broader adoption of PracticeMatch's product suite to increase client ROI, strengthen renewal likelihood, and surface new upsell opportunities.\nMaintain contracts and ensure billing accuracy.\nDocument client communications in the proprietary database and collaborate with management to address existing and anticipated concerns.\nMaintain accurate CRM data and pipeline/forecast records for all assigned accounts to support sales reporting and territory planning.\nTravel to client locations, physician shows, and provider shows to build relationships and identify growth opportunities, as needed.\nExhibit a professional, consultative sales presence with clients - remaining patient, courteous, personable, and quick-thinking under pressure.\n Bachelor's degree (BA or BS) from a four-year college or university and at least 3 years of Account Management (with sales) experience, or an Associate's degree with at least 5 years of Account Management experience.\n3+ years of experience in account management, sales, or customer success in a business-to-business (B2B) environment, with a demonstrated track record of meeting growth, upsell, or retention targets.\nPhysician recruitment experience preferred but not required.\nProficiency with Microsoft Office Suite (including Excel and Word) and CRM/pipeline management tools.\nProven track record of meeting or exceeding sales, renewal, or upsell targets in a quota-carrying or goal-driven role, with strong negotiation skills for contract renewals and pricing discussions.\nSelf-motivated, assertive, and competitive, with the ability to achieve individual and team goals with minimal oversight.\nAbility to build credibility and trust quickly, balancing client advocacy with a results-oriented, revenue-focused mindset.\nExperience using AI tools a plus (Claude, Copilot, etc.)\n Benefits:\nA career opportunity with M3USA offers competitive wages, and benefits such as:\nHealth and Dental\nLife, Accident and Disability Insurance\nPrescription Plan\nFlexible Spending Account\n401k Plan and Match\nPaid Holidays and Vacation\nSick Days and Personal Day\n*M3 reserves the right to change this job description to meet the business needs of the organization","description_format":"text","description_chars":4681,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["401k plan","Growth opportunities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Clinical Trial Services (CRO)","Pharma Marketing & Medical Communications","Health & Medical Media"],"lifecycle":[{"event":"open","at":"2026-09-05T10:27:42Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.587,"p_room":0.36,"age_days":69,"expected_fill_days":36,"reasons":["conf:0","velocity","win:tail","crowd:"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/m3-usa-client-account-manager-remote","json_url":"https://alion.io/job/m3-usa-client-account-manager-remote.json","meta":{"generated_at":"2026-10-13T20:59:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32184,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50511},"rest":"https://alion.io/mcp/rest/get_company?id=50511"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fm3-usa-client-account-manager-remote"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fm3-usa-client-account-manager-remote"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fm3-usa-client-account-manager-remote"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/m3-usa-client-account-manager-remote\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fm3-usa-client-account-manager-remote"}]}