{"id":1443466,"url":"https://alion.io/job/ma-certification-sdn-customer-service-representative","title":"Customer Service Representative","company":{"id":3839002,"name":"MA Certification SDN","domain":"macertificationsb.com","url":"https://alion.io/company/ma-certification-sdn","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Antonio, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":64000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":530},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":true},{"name":"Zendesk","optional":true}],"status":"live","first_seen_at":"2026-09-28T23:45:37Z","employer_posted_date":null,"last_verified_at":"2026-09-28T23:45:37Z","board_verified":false,"closed_at":null,"days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"About the role\nThe Customer Service Representative serves as the first point of contact for our customers, delivering timely and courteous support across phone, email, and chat. This on-site position requires strong communication skills and the ability to resolve issues efficiently while maintaining a high level of empathy.\nKey responsibilities\nRespond to inbound customer inquiries, providing accurate information and solutions.\n\nDocument all interactions in the CRM system with precise data entry.\n\nIdentify and troubleshoot common product or service issues, escalating complex cases when necessary.\n\nManage a high volume of requests while adhering to response-time targets.\n\nApply conflict-resolution techniques to de-escalate dissatisfied customers and achieve satisfactory outcomes.\n\nMaintain up-to-date knowledge of company policies, products, and promotions.\n\nCollaborate with cross-functional teams to relay customer feedback and improve service processes.\n\nRequired qualifications\nExcellent verbal and written communication skills.\n\nDemonstrated problem-solving ability and attention to detail.\n\nProficiency in data entry and basic computer applications (MS Office, CRM platforms).\n\nEmpathy and active listening to understand customer needs.\n\nStrong time-management skills with the ability to prioritize tasks.\n\nBasic conflict-resolution techniques and a customer-focused mindset.\n\nNice to have\nPrevious experience (0-1 year) in a customer service or call-center environment.\n\nFamiliarity with industry-specific CRM software (e.g., Salesforce, Zendesk).\n\nAdditional language proficiency.\n\nCertification in customer service or communication training.","description_format":"text","description_chars":1660,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-29T05:42:40Z"}],"visa":[],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.813,"p_room":1,"age_days":5,"expected_fill_days":16,"reasons":["seen:5","win:early","comp:junior"],"computed_at":"2026-10-04T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ma-certification-sdn-customer-service-representative","json_url":"https://alion.io/job/ma-certification-sdn-customer-service-representative.json","meta":{"generated_at":"2026-10-05T03:34:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4861,"day_limit":5000,"remaining_today":139,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}