{"id":2303713,"url":"https://alion.io/job/mable-customer-support-specialist-2","title":"Customer Support Specialist","company":{"id":3376,"name":"Mable","domain":"mable.com.au","url":"https://alion.io/company/mable","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":78,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":64,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia","Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":67000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1966},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-14T23:03:08Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-26T02:58:51Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":41},"description":"As a Customer Support Specialist at Mable, you’ll be at the heart of our platform, supporting and empowering every type of user we serve. Our team is trained across all things Mable, making us the go-to crew for solving problems, creating seamless experiences, and turning everyday interactions into moments of connection. We play a vital role in driving customer engagement, building trust, and turning users into loyal advocates.\nKey Responsibilities\nAssisting the Mable community in a high volume inbound call centre environment, also supporting additional channels as required.\nDisplay excellent interpersonal skills with an empathetic and compassionate approach to customers\nRecognise opportunities to increase customer satisfaction and work towards a resolution or escalate where required\nProvide information, advice, guidance, and support to our community, supporting our users to achieve their goals through our platform\nProactively educate our users on getting the most out of Mable based on their individual needs.\nAdvocate for customers to ensure their needs are met and inquiries resolved.\nProvide broader business teams with insights and feedback to support process and platform improvements\nDeliver standard service excellence that is in line with our code of conduct and company values\nAdhere to team processes and procedures and accurate record-keeping in Salesforce\nMeet individual and team KPIs, and undertake other duties and responsibilities as required\nSkills, Knowledge and Experience\nA passion for delivering world-class customer service and driving great outcomes.\n2 - 3 years of experience in customer support, ideally in health tech, NDIS, or aged care.\nStrong communication, listening, and problem-solving skills - you're a people person at heart.\nFamiliarity with NDIS policies and working with vulnerable populations with empathy and care (desirable)\nComfortable in fast-paced, high-volume environments - you think big and act fast.\nExperience with Salesforce or similar CRMs, and a love of learning new systems.\nA team player who’s adaptable, resilient, and brings energy, curiosity, and integrity to everything you do.","description_format":"text","description_chars":2149,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketplaces","Home Care Services","Disability Support Services"],"lifecycle":[{"event":"open","at":"2026-10-11T21:58:22Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.763,"p_room":0.72,"age_days":40,"expected_fill_days":64,"reasons":["conf:1","win:mid","crowd:junior"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/mable-customer-support-specialist-2","json_url":"https://alion.io/job/mable-customer-support-specialist-2.json","meta":{"generated_at":"2026-10-26T05:05:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6782,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3376},"rest":"https://alion.io/mcp/rest/get_company?id=3376"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmable-customer-support-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmable-customer-support-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmable-customer-support-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mable-customer-support-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmable-customer-support-specialist-2"}]}