Workday Application Analyst

Overview

Macalester College is seeking an experienced Workday Applications Analyst to join the ITS team for a defined two-year fixed term to support and continuously improve our Workday environment. As a recently live Workday organization, the College is managing a significant volume of ongoing production support, system enhancements, business process changes, reporting needs, integrations, and data-related requests.

The Workday Applications Analyst will provide hands-on operational and technical support for Workday, working closely with functional stakeholders, IT colleagues, and external partners to ensure the system remains reliable, effective, and aligned with institutional needs.

This is a versatile, hands-on role that requires the ability to move comfortably between troubleshooting production issues, configuring business processes, developing reports, supporting integrations, testing changes, and identifying opportunities to improve how the College uses Workday. The successful candidate will independently manage routine Workday work while knowing when to engage functional experts, IT colleagues, or external partners for more complex issues.

About The Department

Macalester College's Information Technology Services (ITS) department offers comprehensive services to support the campus community's technological needs. These services include project management, systems consulting, software implementation and maintenance, database management, and data reporting. Additionally, ITS manages the campus network, telecommunications systems, central servers, and information security architecture.

Responsibilities & Qualifications

Production Support & Issue Resolution

• Provide day-to-day operational support for the Workday environment, including investigating and resolving production issues, data corrections, configuration questions, and system errors.
• Analyze reported issues to determine root causes and identify appropriate solutions or workarounds.
• Manage assigned Workday requests from initial assessment through resolution, communicating status and coordinating with stakeholders as appropriate.
• Support security-related requests and troubleshooting in accordance with established Workday security roles, policies, and governance.
• Identify recurring issues and recommend changes that improve system reliability, usability, or efficiency.
• Maintain appropriate documentation of configurations, troubleshooting procedures, and solutions to support institutional knowledge and continuity.

Business Process Configuration & Optimization

• Configure, maintain, and optimize Workday Business Processes in collaboration with functional stakeholders.
• Develop and maintain condition rules, validation rules, notifications, approvals, and other configuration elements to support institutional business requirements.
• Analyze existing business processes and recommend improvements that simplify workflows, reduce manual effort, and improve the user experience.
• Support configuration changes resulting from organizational, policy, or operational changes.
• Participate in requirements gathering and translate business needs into practical Workday solutions.

Reporting & Data Management

• Design, develop, and maintain Workday custom reports, including advanced, matrix, and other reporting formats as appropriate.
• Develop and maintain calculated fields to support reporting, business processes, integrations, and data analysis.
• Help functional stakeholders identify appropriate Workday data and reporting solutions for operational and management needs.
• Troubleshoot reporting and data issues and work with stakeholders to resolve discrepancies.
• Promote consistent and accurate use of Workday data through appropriate reporting and configuration practices.

Integrations & Data Exchange

• Monitor and support integrations between Workday and third-party applications and services.
• Investigate integration failures, data errors, and other issues and coordinate resolution with internal teams, vendors, and implementation partners.
• Develop, maintain, and execute Enterprise Interface Builders (EIBs) for appropriate data loads and data exchanges.
• Support testing and implementation of integration changes and enhancements.
• Assist with documentation and monitoring procedures for Workday integrations.
• Escalate complex integration issues appropriately while maintaining ownership of issues through resolution.

Testing, Releases & Continuous Improvement

• Develop and execute test scenarios for Workday configuration, business processes, reports, integrations, and other system changes.
• Coordinate testing with functional stakeholders and document test results and issues.
• Participate in Workday's semi-annual feature releases, including reviewing release changes, identifying potential impacts, coordinating testing, and supporting implementation of applicable features.
• Evaluate new Workday functionality and recommend features that may benefit the College.
• Identify opportunities to automate manual processes, improve workflows, and make better use of existing Workday functionality.

Collaboration, Documentation & User Support

• Develop effective working relationships with Human Resources, Finance, Payroll, and other Workday stakeholders across the College.
• Serve as a technical resource who can translate between business requirements and Workday capabilities.
• Collaborate with the Project & Change Management Lead on communications, documentation, training materials, and organizational adoption of Workday changes.
• Provide technical guidance and support to functional Workday administrators and business users.
• Participate in Workday-related projects and enhancements as a technical resource.
• Work effectively with Workday support, implementation partners, and third-party vendors when specialized expertise is required.
• Contribute to a culture of shared knowledge, documentation, continuous improvement, and effective collaboration across IT and business units.

Qualifications:

Required Qualifications

• Bachelor's degree in information technology, computer science, business systems, or a related field, or an equivalent combination of education and experience.
• Three or more years of demonstrated hands-on experience supporting Workday in a production environment, including troubleshooting, configuration, maintenance, and ongoing system support.
• Experience supporting Workday following an implementation, major module deployment, or other significant system transition.
• Experience troubleshooting and resolving application issues in a production environment.
• Experience working directly with business users to understand requirements and translate them into practical Workday solutions.
• Experience with application configuration, testing, documentation, and change management.
• Strong analytical and problem-solving skills, with the ability to investigate issues, identify root causes, and determine appropriate solutions.
• Ability to manage multiple priorities and respond effectively to changing business needs.

Required Workday Experience

The successful candidate must have hands-on experience in several of the following areas:

• Workday Business Process Framework, including business process configuration, condition rules, validation rules, approvals, and notifications.
• Workday custom reporting and calculated fields.
• Workday security concepts and security groups.
• Workday integrations, including monitoring, troubleshooting, and resolving integration issues.
• Enterprise Interface Builders (EIBs), including creating, maintaining, and executing EIBs for appropriate data loads and data exchanges.
• Workday testing, including end-to-end testing of configuration, business processes, reports, integrations, and other system changes.

Compensation:

$86,551.00-$90,485.00 Annually

Union:

MAPE

Benefits

At Macalester,we are proud to offer excellent comprehensive employee benefits. Here are some highlights:

• 10% employer contributions to the retirement plan.
• Outstanding vacation and sick time packages, plus an additional 10 holidays.
• Competitive health, dental, vision, and life & disability insurance
• Generous employer contribution to Health Savings Account.
• Tuition assistance which pays between 75% - 90% of eligible tuition for employee dependents at select institutions.
• Free primary care for most services through Nice Healthcare when enrolled in a Macalester health plan.
• Access to the athletics fitness facility, wellness coaching, and activities.

These are just some of the great benefits Macalester has to offer! To see our full benefits packages and options, please visit our Benefits Page

Bargaining units may have slightly different benefits negotiated in their contracts. Please see applicable contracts for more details.

Satisfactory completion of a criminal background check is a condition of employment.

Application Guidelines

For best consideration, please submit your cover letter and resume through theMacalester Employment Opportunities webpage by November 4th, 2026. No applications will be received after this date.

Jaclyn Howard

Talent Acquisition Manager

[email protected]

Macalester College does not discriminate on the grounds of sex, gender identity, race, color, national origin, age, religion, creed, disability, marital status, familial status, pregnancy, genetic information, membership or activity in a local human rights commission, veteran status, sexual orientation, status with regard to public assistance, or other categories protected by law. For additional information, see Macalester College's full Notice of Nondiscrimination.